Hennessy Ford Lincoln Atlanta
Atlanta, GA
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Absolutely LOVED my experience with Hennessy Ford Lincoln Atlanta! From the moment we called to set up an appointment, walked into the dealership, to my driving off the lot with my brand new beautiful Corsa Atlanta! From the moment we called to set up an appointment, walked into the dealership, to my driving off the lot with my brand new beautiful Corsair I felt like a highly valued customer. A lot of that was due to Lincoln Specialist Chris Mims. Very knowledgeable, competent, and most of all had the perfect customer-service attitude. More
Jonathan, the finance guy offers exceptional customer service with a friendly smile under the mask. Jonathan’s service was better than Chick Fil A and Nordstrom. Hard to Please, but I left out totally service with a friendly smile under the mask. Jonathan’s service was better than Chick Fil A and Nordstrom. Hard to Please, but I left out totally satisfied. More
Dwaylon Cunningham was exceptional in his handling of my SUV issues. Dropped off the vehicle for a number of minor recall items, but also had an intermittent issue with "Transmission Not In Park" notice. SUV issues. Dropped off the vehicle for a number of minor recall items, but also had an intermittent issue with "Transmission Not In Park" notice. Also had a leak in the tailgate frame causing water to pool in the spare wheel well. Dwaylon was able to address all of the issues and went beyond in trying to see if the leak/frame issue could be covered under warranty. Unfortunately, it could not, but otherwise, the service and communication were above the normal you would expect at a dealership. I will definitely be taking my SUV back to him. More
From start to finish, the Sales person, the Used Car Manager, F&I and the whole staff made my visit to the dealership friendly, efficient and comfortable! Great deal to boot! I will be a customer for Manager, F&I and the whole staff made my visit to the dealership friendly, efficient and comfortable! Great deal to boot! I will be a customer for life!! Thanks Hennessy Ford for a great experience! More
Great service at Quick Lane for an oil change. LV James, Quicklane Service Advisor, is a true professional. It’s always a pleasure, which is why I keep going back. Quicklane Service Advisor, is a true professional. It’s always a pleasure, which is why I keep going back. More
My issue with this dealership, is that there have been several occasions (3) where I have come in and inquired about an issue with hesitation in my 2014 Ford Focus, first occasion at around 60,000 second several occasions (3) where I have come in and inquired about an issue with hesitation in my 2014 Ford Focus, first occasion at around 60,000 second around 83,000 and the third at about 102,000 miles. Each of the three times, I reported having a hesitation in my transmission and none of the three times was the issue resolved. Now at 115,000 miles, I have gone to another ford dealership out of state, and have received services for the transmission faults FOR FREE. This Hennessy Ford ignored the recall and Field Service Action of the manufacture and denied rightful service to my vehicle. Needless to say, I will not be returning to this dealership. And I recommend, no one does either, if you are looking for integrity in your service. More
Hennessy Ford was top notch in its customer service and service to my F-150. I have been taking my vehicle to them for service since I purchased it from them. They are always friendly and treat you like yo service to my F-150. I have been taking my vehicle to them for service since I purchased it from them. They are always friendly and treat you like you're their most important customer. It has been my experience in dealing with this dealership that they are professional, friendly, and customer oriented. More
Terrance Estelle was very helpful in our buying process. He as friendly, knowledgeable, and did not apply any pressure. He continues to respond quickly to questions after the sale. His service is greatly He as friendly, knowledgeable, and did not apply any pressure. He continues to respond quickly to questions after the sale. His service is greatly appreciated. More
This dealership really has their act together! I was very impressed with the high level of customer service I received during the whole process of purchasing my vehicle a year ago to having it to be rep very impressed with the high level of customer service I received during the whole process of purchasing my vehicle a year ago to having it to be replaced last month by Ford due to one unfixable problem. The service department put every thing into trying to fix the issues to make me happy. Thanks to all that assisted me...especially Erik, Chris, Jimmy and Carlos. Roman Mendes Sr More