Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hennessy Ford Lincoln Atlanta
Atlanta, GA
541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 541 reviews
December 25, 2020
Well my experience at the dealership was good all the personal carry them self with pride and and they all treated me good Ralph was my service person personal carry them self with pride and and they all treated me good Ralph was my service person More
by rwgarvey64
Employees Worked With
Ralph Tucci, Ed Camden
December 23, 2020
Excellent, quick service. Extremely polite staff. Thomas is awesome and made sure it was a good experience for me. Price was comparable to non-dealer services. Thomas is awesome and made sure it was a good experience for me. Price was comparable to non-dealer services. More
by Loisgibson12
Employees Worked With
Thomas Coffia
December 22, 2020
I purchased a used 2017 F150 from Hennessy about 3 weeks ago. During the sales process, which was a great experience, they promised to repair a couple of small scratches that were cosmetic. Frankly, they ago. During the sales process, which was a great experience, they promised to repair a couple of small scratches that were cosmetic. Frankly, they probably would have promised me anything to get the deal done, since it was late on the last day of the month. I should have known better. Unfortunately when it came to actually making good on their promises, the urgency is not so great. It took me a couple of weeks to actually get it scheduled and they have now had my truck for over a week. When I asked for a loaner, they said that was not an option, so I've been without transportation now for over a week. When I called for a status yesterday, I was told that my truck is at some third party body shop that closed down from a Covid outbreak. I can't even get my truck back. When I asked the sales rep about a loaner again, he gave me his manager's cell phone number and said to call him. He said "I'm busy with new customers". I'm a business owner and I'm a really patient person. I completely understand that things don't always go exactly as planned especially in this challenging time of Covid, but this is getting ridiculous. I just wanted to share my experience so others can be aware of challenges when dealing with Hennessy Ford in Chamblee. More
by MarkItz
Employees Worked With
Chris Griffiths
December 21, 2020
I was very pleased with the service, my service mgr. Mr. Ralph Tucci was kind courteous and kept me updated on the progress of the repairs on my 2017 MKZ Ralph Tucci was kind courteous and kept me updated on the progress of the repairs on my 2017 MKZ More
by hayes309628@bellsouth.net
Employees Worked With
Mr. Ralph Tucci
December 18, 2020
I bought my car four years ago and have had it serviced here since that time. It is always easy to make an appointment and the car has always been ready when promised. On this last occasion, I required bod here since that time. It is always easy to make an appointment and the car has always been ready when promised. On this last occasion, I required body repair work. It was done within a day and they did an excellent job - like new! More
by csuzman
Employees Worked With
Cory
December 14, 2020
my service advisor make sure my repair need are successfuly met and the timing is perfect and my service advisor ask me i want to wait or come back and he call me when my car is redy I'll Definite successfuly met and the timing is perfect and my service advisor ask me i want to wait or come back and he call me when my car is redy I'll Definitely be back . thanks! More
by Menlik
Employees Worked With
Ed Camden
December 10, 2020
Having been a customer at Sandy Springs Ford for more than 15 years, I have experienced the turn over in Management/staff. When I learned that my Service Advisor Mary Sharp had left and joined Hennessy, than 15 years, I have experienced the turn over in Management/staff. When I learned that my Service Advisor Mary Sharp had left and joined Hennessy, it was a no-brainer for me to transfer my services as I wanted someone that I could trust, was knowledgeable and, who understood my needs. Mary as always was on her game and made sure my F250 was in perfect running order. I go where Mary goes, It's important to have someone that you trust when it comes to vehicles and your safety. More
by Mr. Fox
Employees Worked With
Mary Sharp - Service Advisor
December 09, 2020
Charles and the Hennessy Ford crew was great in caring for the issues with my F150. They even made sure that the payment was secured by the vendor who was responsible for the issues being repaired. for the issues with my F150. They even made sure that the payment was secured by the vendor who was responsible for the issues being repaired. More
by cbrown
Employees Worked With
Charles
December 08, 2020
The service level and professionalism of this team continues to surpass my expectations. This was my second maintenance appointment through the service team for Lincoln and they have been top notch. continues to surpass my expectations. This was my second maintenance appointment through the service team for Lincoln and they have been top notch. I will continue to rely on this team for all support/service needs. Thank you all for the continued, amazing service and support. I don’t have the names of the team member managing my vehicle, my sincere apologies, but he was outstanding. Lisa Major More
by Lisa.major28
Employees Worked With
Ed Camden
December 03, 2020
The Hennessy Ford service department was thorough and test drove my vehicle with me to confirm a few service details. Charles Hart was execellent to work with. He provided timely explanations of repair d test drove my vehicle with me to confirm a few service details. Charles Hart was execellent to work with. He provided timely explanations of repair diagnostics, actions, and resolutions. Highly recommend Charles and the Hennessy service department for vehicle repairs. More
by P. Cronin
Employees Worked With
Charles Hart
