Hennessy Ford Lincoln Atlanta

Hennessy Ford Lincoln Atlanta earned this one-star review. This is primarily a service department complaint tied to my daughter’s 2017 Ford Escape and repeated transmission failures. Since last spr review. This is primarily a service department complaint tied to my daughter’s 2017 Ford Escape and repeated transmission failures. Since last spring, we paid roughly $12,000 out of pocket connected to this situation, including repairs, deductibles/co-pays, and items the dealership claimed were not covered under the extended warranty they sold us. Every visit followed the same pattern: delayed diagnosis, poor communication, and a lack of urgency. The vehicle would sit while we chased basic status updates that should be provided without being asked. Calls went to voicemail. Messages were ignored. Escalations took days to get responses. Our original service manager is gone, and leadership used that as an excuse for what went wrong. The problems are systemic. Loaner/rental support was also a major issue. My daughter is a young adult trying to keep her job. For months, she had no vehicle while the dealership controlled the timeline and the authorization steps. The only time a loaner was finally provided was late November through February, roughly six months after the original problems started. The extended warranty experience was worse than useless. It was presented one way and worked another. Instead of simplifying repairs, it added friction and delay at every step. In the end, the warranty cancellation refunded us $0. They also pitched an “exchange” program, implying we could swap into another used vehicle and apply a cancelled-warranty credit to help offset the difference. Once we got into the numbers, there was zero negotiation and zero goodwill. The deals they presented effectively required about $10,000 more out of pocket, while treating the warranty “credit” like a future promise instead of a documented number on the buyer’s order. A specific example from our timeline: in late September and early October 2025, the Escape sat at the dealership with no meaningful communication for an extended period. After an escalation email, the Service Manager responded that they needed another key and had to tow the vehicle into a bay. Days of silence over a key and a tow is not acceptable. We ultimately sold the car to Hennessy and will never do business with them again. If you value communication, predictable timelines, and competent warranty support, I cannot recommend this dealership’s service operation. More

This dealership was very friendly and helpful while I was purchasing the vehicle, but stopped virtually all communication after the sale. I didn't realize until after delivery that the dealership has mismat purchasing the vehicle, but stopped virtually all communication after the sale. I didn't realize until after delivery that the dealership has mismatched the tires on an AWD vehicle (a big safety issue). When I spoke with the salesman, he told me multiples time that the used car manager would contact me. It's been almost two weeks now with no call. I tried to contact the General Manager about the issue, but he doesn't take phone calls (only e-mail communication). This dealership has a "Piece of Mind" motto but they haven't done anything after the sale to back that up. Be warned... More

Good day to the Hennessey Ford dealership! !! The reason for my most recent visit, was to inquire about the upgrade program. It would be my first upgrade. There was a slight misunderstanding !! The reason for my most recent visit, was to inquire about the upgrade program. It would be my first upgrade. There was a slight misunderstanding , initially, about the process, however, my sales representative, Mr. Theo Williams, along with , the finance manager, Mr. Kreg Simpson, were able to work well together, to accommodate me, within good reason. Theo honored his word, & Kreg helped make it happen!!! I left the dealership, with a new Ford Escape. This experience gave me the education that I needed, for future purchases with Hennessey Ford! I am thankful for the great customer service, as well as my new smart car!! More

Great experience buying a preowned car from Hennesay Ford. Great sales person Calvin and management staff. Easy to deal with and professional for the entire purchase. Ford. Great sales person Calvin and management staff. Easy to deal with and professional for the entire purchase. More

They were very nice but we were made to wait repeatedly. The process could have been much quicker. The process could have been much quicker. More

A wonderful, walk in experience filled with educational and respectful conversation resulted in an agreeable sale for a desired top end model SUV. Happy, Happy! and respectful conversation resulted in an agreeable sale for a desired top end model SUV. Happy, Happy! More

The whole process was pleasant, from start to finish. The salesman when over all the features of the vehicle. I would recommend this dealership to all my family and friends. The salesman when over all the features of the vehicle. I would recommend this dealership to all my family and friends. More

Christy was amazing. She made sure all my concerns were addressed. She went above and beyond. Great experience. . She made sure all my concerns were addressed. She went above and beyond. Great experience. . More

One of the best dealerships that I've been to in a long time. The facility was very clean and inviting. With a host of friendly employees time. The facility was very clean and inviting. With a host of friendly employees More

I am modifying my last review for two simple reasons! First, I would like to give a round of applause to my services coordinator, Brandon Martin, whom I feel truly cares for his customers. My previous re First, I would like to give a round of applause to my services coordinator, Brandon Martin, whom I feel truly cares for his customers. My previous review was in no way directed towards Brandon in in form or fashion. He has stayed in contact with me throughout this experience which is still ongoing! Hopefully other members of the Hennessy Ford Atlanta team will take note and follow his lead! Secondly, in the grand scheme of things my Bronco drama is so irrelevant in comparison to life’s greater challenges. I am not taking the high road, and still expect expectations to be met. I am giving thanks to those who have showed empathy and letting go of things no one will recall down the road… More