Hennessy Cadillac

There were 4 issues I had when purchasing a vehicle from this dealership in October 2020. I purchased an SUV with under 50,000 miles. #1 - The original car I made an appointment to test drive was sold this dealership in October 2020. I purchased an SUV with under 50,000 miles. #1 - The original car I made an appointment to test drive was sold 12 hours before my appointment, but the salesperson claimed they didn’t know this until I showed up for the appointment and the keys were missing. He and the sales manager apologized and she mentioned that she didn’t want my husband and I to think they did a “bait and switch,” which seemed like a comment only someone with a guilty conscience makes because we never alluded to suspecting that that was the case. #2 - The dealership was completely disorganized when scheduling simple repairs that were contingent upon the sale. There were a few cosmetic things that needed fixing on the car in order for me to agree to buy it. For example, interior leather that had come loose and needed to be sewn, stains on the seats, and the like. After dropping off the car to have the work done and waiting a few days, I was told to come retrieve my vehicle because the work was completed. I arrived to pick up my vehicle and only 1 of 5 things the dealer agreed to was correctly fixed. No one did a walk-through of my vehicle to ensure the work was completed and furthermore no one was apologetic that I had driven 40 miles to come pick up a car that wasn’t ready. My salesperson told me he would oversee the fixes and he did absolutely nothing to facilitate the process and ensure it went smoothly. In fact, I had to do 3 separate walk throughs with 3 different people to let them know what needed to be fixed. #3 - Post-sale, it was impossible to get a call back from the finance department to provide information about the warranty extension that’s applied to all CPO vehicles. The original bumper to bumper warranty is extended for one additional year past the 50K miles/4-year expiration. I wanted some documentation of this which was not provided upon purchase. After numerous calls, leaving messages etc. over a 5-week period, no one from the dealership contacted me or provided the documentation. When I spoke to my sales rep, he told me the finance dept. handles that type of request and refused to assist me at all even though I told him how much difficulty I was having getting a response. #4 - They told me my tags would be mailed to me, but that wasn’t true. I clarified this several times during the purchase and in the next few weeks afterward I had not received my tags yet. Within a week of the temp tags expiration I called the dealership to ask when I might receive the tags. They told me to call the tag office and refused to look into anything on their end. I called the tag office and found out the dealer had not applied for the tags because they had not done the emissions inspection. According to the tag office, the dealership should not have sold me the car without the emissions inspection being complete. Even still, seems simple that they could have told me the process from the beginning rather than mislead me into thinking my tags would be mailed to me and that emissions were completed. This dealership’s lack of process places undue burden on the consumer to ensure details are not missed. The salesperson did not handle the sale with car. Once they had my check, all customer service screeched to a halt. I do not recommend buying a vehicle from this dealership. The only positive is that they took my trade-in at a higher value than what I expected. More

If I could give minus stars I definitely would.! I have owned Cadillac cars as have my father and I have never been treated so bad as a customer. I relocated from California and had always received top not owned Cadillac cars as have my father and I have never been treated so bad as a customer. I relocated from California and had always received top notch service from Cadillac dealerships and if something wasn’t right they’d make it a point to make sure it was. Hennessy Cadillac from my first encounter has been disappointing. I went to get my XTS serviced and had issues with the service department. I went to purchase a car and had issues and was so upset and disappointed that I went to another dealership 40 miles from my home to purchase a 2019 XT5. They treated me as if I was a peasant. I didn’t learn from my past 2 experiences and made the bad decision of going to get my first service done ( oil change and tire rotation) what could possibly go wrong right? WRONG! To anyone that is going to have service done on their car to read the reviews because I’m not the only person that has complained. Service and sales ! Be warned! I go twice as far to have my services done and will never purchase a car from this sad excuse for a Cadillac dealership. More

My wife and I were looking to buy our third Lexus, when a friend suggested we consider a Certified Pre-Owned XT5 from Hennessy Cadillac in Duluth. We had dealt with our local Lexus dealership for years, who friend suggested we consider a Certified Pre-Owned XT5 from Hennessy Cadillac in Duluth. We had dealt with our local Lexus dealership for years, who had established a high bar for buying experience, customer satisfaction and service. I can honestly state, that Hennessy Cadillac exceeded all expectations, from our initial contact with our knowledgable Sales Representative Joe Fuoco to the professional support of the Business Manager, Sergio - who personally made the overall paperwork transaction painless. However, it was Vinith's consideration and support, behind the scenes that sealed the deal and reinforced our faith and confidence in Hennessy Cadillac, as a very reliable and trustworthy choice in a luxury car dealership. More

An incredible Experience at the dealership clean graceful classy awesome loved it! 👍 It was a pleasure meeting the guys everyone was awesome. And so helpful! classy awesome loved it! 👍 It was a pleasure meeting the guys everyone was awesome. And so helpful! More

I am giving Hennessy Cadillac service a 5 star on my new purchase in the Cadillac family, not because they are perfect. It is because when they are not and an issue arises they take the moment to ensure to purchase in the Cadillac family, not because they are perfect. It is because when they are not and an issue arises they take the moment to ensure to just NOT Fix the problem, they want you to be happy and have a great experience as you should. Big shout out to the finance team!!! See you in a few years. More