Hennessy Cadillac

I had the pleasure of accompanying my sister as she purchased her replacement vehicle. The car buying experience was simply phenomenal. My family was treated like royalty. Thaddeus and the team went ab purchased her replacement vehicle. The car buying experience was simply phenomenal. My family was treated like royalty. Thaddeus and the team went above and beyond for my sister. More

Dealt with sales associates Quinn Lewis and Vick Atefi in the purchase of my Cadillac. Both were very helpful and professional and this was a big factor in my dealing with Hennessy opposed to a different dea the purchase of my Cadillac. Both were very helpful and professional and this was a big factor in my dealing with Hennessy opposed to a different dealer. Post purchase both these guys have been very helpful in educating me on the various systems of the vehicle as I have posed several questions. These guys made dealing with Hennessy a car buying pleasure. More

I was looking to purchase a 2021 Escalade ESV. I gave a deposit to hold the vehicle. I was not approved through their lenders but my Credit Union approved me 100%. I went through all the paper work only to deposit to hold the vehicle. I was not approved through their lenders but my Credit Union approved me 100%. I went through all the paper work only to find out they would NOT accept a cashiers check from my CU because it was out of state. We offered to leave the vehicle there until the check cleared. They know the transaction is legit and refuse to sell me a 100k vehicle. The lack of communication is awful. More

Very welcoming since arriving at the dealership. The sales person Thaddeus McDowell has very helpful throughout all the process but also Cathy, the manager, was extremely helpful also and very condescen sales person Thaddeus McDowell has very helpful throughout all the process but also Cathy, the manager, was extremely helpful also and very condescending. Will definitely do business again with them! More

There’s a lot I could say but I’ll keep it simple. I purchased a ‘16 Escalade with an inoperable touchscreen, and brake pads that don’t even have a tiny bit left on them. Literally metal rubbing metal. purchased a ‘16 Escalade with an inoperable touchscreen, and brake pads that don’t even have a tiny bit left on them. Literally metal rubbing metal. These things seem ridiculously hard to miss during an inspection. The GRINDING was so horrible and scary! As a mom of 3, safety was so important to me! I did NOT expect my brakes to be completely gone after only owning it 2 months!! Do not trust this dealership! More

Began discussions with Roland, a very friendly and competent salesman. Completed purchase with Felicia Jones who guided my wife and I through the various steps to finalize the purchase. Felicia is a c competent salesman. Completed purchase with Felicia Jones who guided my wife and I through the various steps to finalize the purchase. Felicia is a credit to her profession. More

I was treated horribly over my "good" credit rating and made to feel like some criminal over a trade. ended, never called back as promised. made to feel like some criminal over a trade. ended, never called back as promised. More

Hennesy Cadillac went above and beyond to make sure I got the vehicle I wanted! The salesman Steven Song really went to bat for me. Steve worked over time and showed he not only cared about the sale, he care the vehicle I wanted! The salesman Steven Song really went to bat for me. Steve worked over time and showed he not only cared about the sale, he cared about me the customer as well. Chi’s the general sales manager as well as the General Manager and the finance guy all went above and beyond to make sure I got the best deal out there. Hennesy has definitely earned my business as a loyal customer. More

I didn’t find this dealer to be customer friendly. Would not match another dealers offer on trade-in, thus causing a lot of extra hassle for me. I would not recommend this dealer to anyone. not match another dealers offer on trade-in, thus causing a lot of extra hassle for me. I would not recommend this dealer to anyone. More

Horrible customer service, the sales person Matthew Thopre I worked with told me via text message that he would hold the vehicle I was looking at while my credit app was being processed. They ran my cr Thopre I worked with told me via text message that he would hold the vehicle I was looking at while my credit app was being processed. They ran my credit multiple times without my permission (i agreed to one credit pull) and then sold the car all before communicating to me my approval. One of the finance managers Katy Franks, hung up on me because she didn't do her job. The multiple times that I called in for updates she would always say the short staffing is the reason for the lack of communication. Im not upset about them selling the car, it's the disrespect and lack of professionalism. I reached out the the general manager Josh Jones to speak to him about what occurred but he never returned my call. More