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Hennessy Buick GMC

Morrow, GA

4.4
2,789 Reviews

7261 Jonesboro Rd

Morrow, GA

30260

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Showing 2,789 reviews

November 11, 2010

Visited dealership on 11/06. Left and emailed an offer on a 2010 LaCrosse. Offer was countered and I accepted. I was to return 11/08 but was told the car was at the airport and wouldn't be back until 11/10.I More

by strawdog
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene Scott
September 25, 2010

This is a response to the dealer's response to my negative rating: in point of fact, I did gave these guys a deposit, so again, their waffling on about "largest dealer...stuff happens...etc" is pure More

by scorpion09
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ken, et al.
August 13, 2010

In March of 2010 I negotiated a price on a used Chevy truck, drove a hard bargain but the salesfolks agreed - I even have the agreement in writing, via an e-mail. I was out of town working and was unable More

by scorpion09
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin/Mike
Sep 17, 2010 -

Hennessy Buick GMC responded

Sorry it happened but, as one of the largest used car dealers in the country, we can not hold used cars without a deposit. We offer a 100% REFUNDABLE deposit for customers traveling to our store.

April 28, 2010

Do not waste time at this dealer, especially if priced over internet or email. They will offer a good price, but conveniently admit to a "mistake" even though price was confirmed in writing 3 times. Aft More

by gmchead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Geraci; Paul Favorite
Jul 27, 2010 -

Hennessy Buick GMC responded

There was confusion at the time of purchase. Dealership had changed online pricing strategy in the last 24 hours. We have gone to a one-price internet model. The quoted price was offered to the customer later. Our mistake, growing pains. Should be a simple process now. Every new Mazda is listed on our web site with the discounted price and an explanation of available incentives. www.hennessy-mazda.com

September 25, 2009

Be very careful buying a used car from this dealership especially luxury cars. They will not disclose cars have been wrecked. Regardless of what Car Fax says you better ask your local dealership to give More

by hennessysux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager
Jul 27, 2010 -

Hennessy Buick GMC responded

We provide a free Carfax report to any shopper/customer on request. In addition, we offer a 24 hour, no questions-asked, full refund on all used cars we sell. Customers are encouraged to use that time to have any issues they are concerned about checked with an independent service shop. If a problem is found, we can address it or they can return the car for a full refund.

April 13, 2009

I purchased a used 2009 Pontiac Vibe GT for this dealership on Saturday. During the test drive we noticed that the passenger floor board was damp. The salesman, Michael Johnson, said that it had rai More

by zebbieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Johnson
Jul 27, 2010 -

Hennessy Buick GMC responded

We offered to fix the problem or give a full refund. Unclear how we could have handled this any better.

September 23, 2008

I bought a used jeep online sight unseen. There were 16 photos of the vehicle, an accurate description of the jeep. I called, all my questions were answered courteously and efficiently. We received a great More

by maryallee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Davis, Dixie Thomas
August 26, 2008

THIS DEALERSHIP WILL SELL YOU A VEHICLE AND FAIL TO TELL YOU THAT IT SHOULD HAVE A BRANDED TITLE AND YOU WONT KNOW TILL YOU TRY AND TRADE IT IN....THEY SELL WORTHLESS AUTOS......I HAVE A VEHICLE THAT IS NOT More

by nkaigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Spears and the General Manager
Jul 27, 2010 -

Hennessy Buick GMC responded

Complaint is based on the outcome of a personal relationship issue, not a business matter.

January 25, 2007

I contacted Hennessy GMC about a vehicle they had listed on autotrader, and talked to one of their internet dealers about their vehicle for sale and a possible trade situation. I had another trade offer on More

by tdmiller12
Friendliness
Price
Recommend Dealer
No
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