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Hennessy Buick GMC

Morrow, GA

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2,789 Reviews

7261 Jonesboro Rd

Morrow, GA

30260

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Showing 2,789 reviews

January 29, 2013

Purchased a vehicle from this dealership this past weekend. It was a great experience. Saw the vehicle online, went in and worked with Omar Cash. He was very professional as well as everyone else that More

by lpullens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Cash
January 29, 2013

I had a great experience with everybody that I dealt with at the dealership. Drove five and a half hours and would do it again More

by Bclanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad selz, Omar Cash
January 28, 2013

This is the third vehicle I have purchased from Dave Lockin. That should tell you all you need to know. I n addition I have referred several custimers to Dave including Joe Thompson among others. More

by Robert Schwartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lockin
January 22, 2013

Recently purchased a 2008 Acadia from Larry Bass. The experience was straight forward, and similar to other dealerships. Larry was low key, friendly, and non-pushy. The car was well detailed. Other dea More

by fusioncom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Bass
January 18, 2013

The overall purchase experience was great. This is our fourth vehicle purchased from Mike Novotny (second from this dealership). Would definately recommend Mike and Hennessy to freinds. More

by rileysue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Novotny
January 13, 2013

Jim Hitchcock was excellent. Straight shooter and honest. He was very nice & made me feel very comfortable with absolutely no pressure.The selection of used cars was great & far more than other dealers that More

by AlanBone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Hitchcock
January 06, 2013

Mr. Hitchcock was attentive, knowledgeable, and patient. My husband does not care to go car shopping for the very reason that his experiences in the past have been with sales people who were very aggressive More

by maxyne1bursky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hitchcock
October 27, 2012

Read other reviews and was skeptical about visiting lot. Visited lot in search of a Chevy Camaro, there were several reasonably priced options available. Salesman, Damon Carter, was friendly and very helpfu More

by inferno1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Carter
September 10, 2012

Bought a 2012 Terrain, dealership lied about options on the car. They were instructed to remedy the situation and put me in a car with the correct options. Still tried to screw me over by saying it would c More

by Captlem66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Markus bryant, brad selz, damon carter
Dec 12, 2012 -

Hennessy Buick GMC responded

We at Hennessy hate that this customer had a bad experience. Our reputation is our bond at Hennessy and we would never knowingly mislead a customer. Unfortunately, the customer purchased a vehicle that, later in the model year, came out with an option that he wanted. Since INTELLILINK can’t be added after the fact, his only option was to purchase a much more expensive vehicle. He was unwilling to take advantage of this option so he has become disgruntled with us here. We hate that he feels that way and wish we could help in a realistic way that is acceptable for him.

April 23, 2012

Just purchased a 2008 Toyota Sienna with 67k miles on it from the dealership. I still have the drive-out tag on it. Went on a trip more than 3 hours from Atlanta and vehicle broke down. It cost me nearly $9 More

by lalive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Minard
May 22, 2012 -

Hennessy Buick GMC responded

we offer a 3 day / 300 mile, no questions-asked, full refund on all used cars we sell. Customers are encouraged to use that time to have any issues they are concerned about checked with an independent service shop. If a problem is found, we can address it or they can return the car for a full refund. In addition, we extend the opportunity to purchase extended warranty at the time of purchase on every vehicle, warranty was declined. We did try to resolve the customers issue by presenting several options.

Jul 07, 2012 -

lalive responded

To Hennessy: I outlined your 'options' in my initial post. You certainly did not offer anything to the contrary. It's unfortunate your reputation is not more important than to have a vehicle broke down on the side of the road with your drive-out tag on it. It's no problem though ... we'll let a judge sort it out!