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Hennessy Buick GMC

Morrow, GA

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2,789 Reviews

7261 Jonesboro Rd

Morrow, GA

30260

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Showing 2,789 reviews

July 08, 2021

Customer service is terrible seem I was a bother asking general question I had to track him down for info on my trade seems he was to busy More

by juiceshacktt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris brown
Jul 09, 2021 -

Hennessy Buick GMC responded

Hey, we are sorry to hear that you were displeased with your recent experience. We would like to better understand the areas that you felt were lacking so that we can improve our customer experience. We have escalated your response and management will be in contact with you. Sincerely, The Hennessy Buick GMC Team

June 28, 2021

Sloppy work!!! Horrible Car Wash;;Discount A Joke !!! Concern Poor More

by Southrainbridge
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Payton; On Saturday June 26 2021
Jun 28, 2021 -

Southrainbridge responded

Service very Poor... The Car Wash was a Fright... Tires ;; Wheels not washed...Actually; they forgot to wash the car... Mr. Payton said car was ready, (I asked was car washed) He then ran to get it done... Car came back Wet! Half done... Terrible job...No paper floor mats were placed in car up front... I had a $69 discount, I received $6.00 discount on the balance... Information lacks Clarity... The professional work & interaction is not in Keeping with the former Hennessy Care and format...

Jun 30, 2021 -

Hennessy Buick GMC responded

Hey, we are sorry to hear that your experience was anything less than stellar. We would like an opportunity to speak with you, so your review has been escalated to management and they will contact you soon. We look forward to speaking with you. Sincerely, The Hennessy Buick GMC Team

June 16, 2021

Go visit Mike Reyes! I bought my first new car from him in 2008 from another dealer, and I was SO EXCITED to find he worked at Hennessy so I got to buy my 2020 Subaru Forester Sport from him. He’s the best More

by Jwoo10698
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Jun 21, 2021 -

Hennessy Buick GMC responded

Hey! It must have been fate for you to find Mike again! We are so glad to have you as part of the Hennessy family and we look forward to serving you again soon! Sincerely, The Hennessy Buick GMC Team

March 30, 2021

The team of Sales Dept. and Finance Dept. made my used truck purchase experience a pleasurer. From the time we were greeted until I drove away with a full tank of gas, I was treated with genuine and frie More

by 90cutiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Williams, Finance Department, LaMichael Wilkins, Keith Baker
March 24, 2021

Chris Brown hands down exemplifies unwavering Customer Service, Leadership, and authentic Communication Skills. His knowledge of the vehicles are superb. Thank you for caring! Kevin & Trina Jarvis More

by kjarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Brown
February 24, 2021

They gave me an extra key to the car when I bought it. Thought that was great. Then when my husband went out of town and accidentally took my key I tried to use the extra key. My car would not start. So I More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Ranes
Mar 05, 2021 -

Hennessy Buick GMC responded

HI, Laura. Thank you for leaving us some candid feedback. Please email me - Edward Camden - directly at ecamden@hennessy-auto.com so that I can speak to you about this situation directly. Sincerely, The Hennessy Buick GMC Team

January 24, 2021

I had a very positive experience with the purchase of my vehicle. Jonathan was very friendly and helpful throughout the whole process. I did feel that the prices were on the higher side for the used vehicle More

by Luke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Alvarez
Jan 25, 2021 -

Hennessy Buick GMC responded

Thank you for taking the time to leave us this great review, Luke! We truly appreciate your business and would like to welcome you to the Hennessy Family! We also appreciate the kind words about Jonathan, we'll be sure to let him know that you mentioned him. We look forward to serving you down the road. Sincerely, The Hennessy Buick GMC Team

January 19, 2021

⚠️ ⚠️ ⚠️ ⚠️ ⚠️ Stop, Caution, Warning! Do not buy ANY CARS, TRUCKS or VAN'S from Hennessy Buick GMC in Morrow Georgia. We swiped nearly 14,000 in cash to buy a used Sprinter Van before Christmas and We n More

by Nicola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Nesbitt, Nick Moavero
Jan 20, 2021 -

Hennessy Buick GMC responded

Thanks for your feedback. I checked into the description of your experience and learned that the management has offered to refund the entirety of your transaction, per your request, due to repairs from another facility that cannot be completed in a timely manner. Since you requested a refund this is the resolution we are offering. Sincerely, The Hennessy Buick GMC Team

January 17, 2021

Michael Reyes did an awesome job assisting me on the purchase of my Acadia Denali. Definitely would buy another vehicle from Hennessy Buick GMC! Thank you! More

by beesuede7
Price
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Jan 18, 2021 -

Hennessy Buick GMC responded

Thank you so much for taking the time to leave us this feedback about the purchase of your Acadia Denali from us here at Hennessy Buick GMC! We truly appreciate your business and look forward to serving you in the future. We'll be sure to pass along your kind words to Michael Reyes, he'll appreciate hearing them! Sincerely, The Hennessy Buick GMC Team

January 06, 2021

Please don't bye a car had my car now not even two months 5 repair jobs already they lie they blocked my calls they gave me new struts they sa More

by Adam kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The two managers I spoken with was liers and con artist i contacted cobb County prosecutor office filled a police report reported it to the local news station and a few other people they will not get away with this please shop somewhere else , Ronnie Nesbitt, Sam Stewart
Jan 11, 2021 -

Hennessy Buick GMC responded

Thanks for taking the time to leave us some feedback. I can see that you have already been working with our management staff at this location. We want all of our customers to be 100% completely satisfied, unfortunately we have exhausted all efforts in this situation. Sincerely, The Hennessy Buick GMC Team

Jan 11, 2021 -

Adam kent responded

Thats ok my parents Attorneys are taking care of the situation i have certified documentation this dealership said they put struts on my car i have three mechanics that say the struts are not fixed or new but we will let the Attorneys handle it and Chanel 5 news team and other people that i reported this to