Hennessy Buick GMC

Purchase 2013 Chevrolet Traverse Marvin Freightman can be summed up in one word, AWESOME! He made sure I got the vehicle I wanted at the price I could afford. What else can you say ab Marvin Freightman can be summed up in one word, AWESOME! He made sure I got the vehicle I wanted at the price I could afford. What else can you say about a dealer and dealership like that but AWESOME Customer Service! My mother and husband both purchased a vehicle from Marvin and got exactly what they wanted. So it was only natural for me to go there also. The best thing I liked was Marvin and the whole staff make you feel like you are important to them, and what you need and want is their number 1 concern. Plus I didn't spend all day at the dealership like some places. I would recommend any and everyone to purchase new or used vehicle from this dealership and I will be back when the time comes and will be working with Marvin again.... Customer for Life! More

Go straight to Hennessy I absolutely recommend this dealership. Chris O'Keefe was my salesman and he was unbelievably honest, friendly, helpful, and respectful. This dealersh I absolutely recommend this dealership. Chris O'Keefe was my salesman and he was unbelievably honest, friendly, helpful, and respectful. This dealership is very different from others I experienced in Atlanta. They offered a very reasonable price in their first email, and they never changed their word, there were no hidden fees, or anything at all that they had not clarified in their messaged before I actually got to the dealership. Chris made the whole process of buying the car so much easier. At least I did not have to worry about being lied to. He gave me rides from home to dealership, dealership to bank, and bank to dealership again. Such an awesome man. The sales manager was also very polite and gentle. More

Transparent, relaxed, and fair We found Hennessy of Southlake via the USAA Car Buying Service as we shopped for a new 2016 Mazda6. New Car Sales Manager Chris Moore's sales quote wa We found Hennessy of Southlake via the USAA Car Buying Service as we shopped for a new 2016 Mazda6. New Car Sales Manager Chris Moore's sales quote was better than our local dealership in Augusta and better than the guys in Columbia, SC. Also, the Hennessy of Southlake guys had the car, package, and color we wanted on the lot. Mr. Moore even sent us a copy of the window sticker for the very car linked with Mazdausa.com's site to back up their claim that this specific vehicle with the VIN was truly on their lot. When we arrived in person, we were introduced to Mr. Mark Cooper who honored the quoted priced by Mr. Moore. Mark was very friendly and also relaxed. He didn't pressure us at all. He kept the entire pricing process very transparent as we dealt with the new car price first without even trying to ask about if and how we might finance the new car purchase, or without trying to mix any possible trade-in money into the discussion. The trade-in value ended up being close to our goal as well. Overall, we're very satisfied with the price we paid as well as how Mark and Chris dealt with us. I'd buy from him again and recommend this dealership to others. More

Great Earnest was a great sales men. He help me find the car of my dream. I gave him a budget and he stayed in my budget. He was very friendly and talk to Earnest was a great sales men. He help me find the car of my dream. I gave him a budget and he stayed in my budget. He was very friendly and talk to you as if he have known you for years. Every question I asked he knew the answer. When the sale was final he made sure the car was washed , I knew how to operate everything on the inside. He even told about the on star and how they was going to give me a call once I got in the car to leave. This was the best customer service I have received dealing with someone face to face in a long time. More

A great sales experience and a helpful dealership. I really appreciated that Hennessy was willing to go all the way to Tennessee to find the exact car I wanted. Gerren Terrell was a great salesman and I really appreciated that Hennessy was willing to go all the way to Tennessee to find the exact car I wanted. Gerren Terrell was a great salesman and worked with me through the entire process. He helped me get a fair deal and did not pressure me to buy all the extras. This was a great and easy process. More

Unprofessional and Unorganized Dealt with Mike Reyes and it was such a hassle. We had already set up the deal via phone/email. We waited 45 minutes before anyone could even locate M Dealt with Mike Reyes and it was such a hassle. We had already set up the deal via phone/email. We waited 45 minutes before anyone could even locate Mike even after confirming the time we were coming in. We also secured our own financing. It was obvious that Mike was trying to get us to use his financing. He stated that we weren't able to take the car unless the funds were inside of Hennessy's account, but if we used their financing we could take the car no problems. We had a verification letter from our bank stating that the loan was secured and the funds would be wired as soon as the paperwork cleared from Hennessy. Mike was in and out and we were there over 2 and half hours before we decided to just go ahead to use Hennessy's financing. After this, we were out of the dealership and on our way in 20 minutes. When we received the car, there were a few pieces missing on the car. He stated we could bring it back as they would have to order the parts. A few weeks later, we received our registration and it was registered incorrectly. Needless to say this was definitely the last straw. We will not deal with Mike Reyes if we decided to buy a car from Hennessy again. On another note, Cecil Jones "CJ" was pretty much the cleanup guy. He was readily helpful and attempted to fix the problems that were created. More

Omar Cash = Great Customer Care and Buying Experience My husband and I visited Hennessey of Southlake on May 23, 2015. I called ahead inquiring about two specific cars. Once we knew the cars were still My husband and I visited Hennessey of Southlake on May 23, 2015. I called ahead inquiring about two specific cars. Once we knew the cars were still available, we made the 1.5-hour trip but were expecting the same “treatment” you get from most dealerships. To our surprise, Omar Cash greeted us at the door. He was the person I was to ask for upon arrival. Omar was very friendly and VERY patient with our many questions. He answered each one quickly and thoroughly. He was upfront and honest which we appreciate. There was no “hard sell” and we felt comfortable with Omar. The dealership was busy but Omar kept his focus on us from start to finish. I will definitely recommend Hennessey of Southlake AND Omar to family and friends. I do not think our experience could have been better. Thank you Omar for the excellent service. We are enjoying our Buick. More

Cecil H. Jones "CJ" Highly recommend CJ, very professional and appreciative of our business. Don't finalize your deal until you have talked / met him. We drove about 4 Highly recommend CJ, very professional and appreciative of our business. Don't finalize your deal until you have talked / met him. We drove about 4 hours to the dealership and pleasantly surprised how quick the deal went and were headed back home. More

Outstanding !!! My salesman was knowledgeable, patient, informative and a joy to work with. I was lucky in that I knew which car I wanted and Chris Brown was able to My salesman was knowledgeable, patient, informative and a joy to work with. I was lucky in that I knew which car I wanted and Chris Brown was able to locate my car in the vast inventory of vehicles in a quick and fun way. I have been a Hennessey customer for many years, the sales personal, my service coordinator, Bob Allen has ALWAYS been there to help me with whatever concern that I have had about my GM vehicle and were happy to make it right. Thank you Hennessy --Job Well Done More

Excellent, superb service!!!! My wife and I visited Hennessy of Southlake on Saturday, May 23, 2015 and all I can say is EXCELLENCE,EXCELLENCE,EXCELLENCE. From the moment we walked My wife and I visited Hennessy of Southlake on Saturday, May 23, 2015 and all I can say is EXCELLENCE,EXCELLENCE,EXCELLENCE. From the moment we walked on the premises we were greeted by salespersons and others employees who were eager to provide us with quality service. The overall atmosphere at Hennessy of Southlake was warm and very accommodating. The highlight of our experience at Hennessy of Southlake was Mr. Renardo Driver. Mr. Driver was an excellent salesman. He was very compassionate, caring, and committed to helping my wife and I find a vehicle that was within our budget and met the needs of our family. I am dedicated to family, and so was Mr. Driver; and I feel that his dedication to family enabled him to be more understanding and sensitive to our needs. Mr. Driver was a Class Act and I highly recommend him and the entire Hennessy of Southlake family to anyone looking for first-class service coupled with compassion and a smile. More