
Hennessy Buick GMC
Morrow, GA

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I love my car but the the customer service is poor I love my car although the staff wasn't that friendly at all. I had a sales manager and associate tell me, you don't have to buy it. I never said that I love my car although the staff wasn't that friendly at all. I had a sales manager and associate tell me, you don't have to buy it. I never said that I didn't want it, I only said what needed to be fixed in order for me to be happy with my purchase. I'm a manager for a Fortune 500 company and I try to make my customers feel important and that I appreciate their business. These representatives lack social skills and common courtesy. I wouldn't recommend to any of my friends to go here but I like my car just not the lack of customer service. I asked if they would wash and fill the car up with gas because it was on Empty and he said, no but I'll try to get it washed. I'm a friendly person so I tried to make small talk but it was awkward. More
Great! Low stress experience I was a little apprehensive; this is my first American made automobile in 40 years. The staffs' knowledge and confidence assured me I was doing the I was a little apprehensive; this is my first American made automobile in 40 years. The staffs' knowledge and confidence assured me I was doing the right thing.The icing on the cake: it was late in the evening ( pass closing time ), everyone kept saying "no rush, we will be here with you until you drive your vehicle out of here ". My Sales Consultant, Gerren, was awesome. More
Great experience and great prices! Everyone was very helpful and knowledgeable of the inventory. Russ Allen and CJ Jones provided this first time car buyer a great experience. The man Everyone was very helpful and knowledgeable of the inventory. Russ Allen and CJ Jones provided this first time car buyer a great experience. The management is great too. Would highly recommend this dealership! The finance manager, Rene, was very helpful when completing paperwork and explaining all the ins-and-outs. More
Great job I waited a couple of hours but the wait was well worth it. They took care of me great job guys. I didn't think was going going too get a car today but I waited a couple of hours but the wait was well worth it. They took care of me great job guys. I didn't think was going going too get a car today but Mike and the team came through and help me out. More
All was great Markus Bryant provided us with a great experience. We had talked with him on the phone and had agreed to the price. We were so pleased that there were Markus Bryant provided us with a great experience. We had talked with him on the phone and had agreed to the price. We were so pleased that there were no surprises once at the dealership. We appreciated his honest straight forward manner. I would recommend him and the dealership. More
Great experience I came in to Hennessy Mazda after having a dissapointing experience at another dealership. I was greeted by Mark who provided me a hassle free, and I came in to Hennessy Mazda after having a dissapointing experience at another dealership. I was greeted by Mark who provided me a hassle free, and efficient experience in buying a car. I appreciate their attentiveness and would highly recommended them if your looking for a great car buying experience. More
Really came through! This was a great experience. They were thorough and understanding. I never felt pressured, but well cared for during the process. I did my homework, b This was a great experience. They were thorough and understanding. I never felt pressured, but well cared for during the process. I did my homework, but the part I couldn't have predicted, was the financing bank, hesitant to cover, what wasn't enough from my trade in. This didn't stop Omar. He was able to get more money for my trade in, and work with the Finance Dept to get the deal done. Matt in Finance was wonderful as well getting me a fantastic rate, and perfect loan length to accommodate a monthly payment I was comfortable with. They really put me in my dream car that I wanted for reliability, and safety for my two young boys. I could tell they were both family men and I appreciated that right off the bat. Thanks again guys! We love the escape!!! More
I'm a fan again! I purchased my first Mazda from Hennessy back in 2004. It was a terrible experience for a first-time car buyer, and I vowed never to return. Fast forw I purchased my first Mazda from Hennessy back in 2004. It was a terrible experience for a first-time car buyer, and I vowed never to return. Fast forward to 2016, and I found myself shopping for a new Mazda. I made my way back to Hennessy after TrueCar.com listed it as the most competitively priced for what I was looking for. After I locked in a certificate with TrueCar, Mark emailed and called. My husband and I took a leap of faith and headed for Morrow. Mark was great, and I don't think I could've asked for more in a salesperson. He was real. He was honest. And most importantly, he was knowledgeable. He kept us apprised of what was going on each step of the way, and appreciated our questions and concerns. He explained the pricing and there was no haggling! Even with some back and forth on the trade-in, Mark was a champ and went to bat for us. He even went above and beyond, rescuing my work parking pass from our old vehicle after we left the lot!! Because of him and your team (manager and finance), you've converted a cynic and made a new (old) fan. I'd be more than happy to refer anyone to see Mark and your team. More
I had a wonderful experience!!! My sales representative was Awesome!!! I spoke with Bernard on the phone and when I was able to travel in to the dealership he was very helpful. After My sales representative was Awesome!!! I spoke with Bernard on the phone and when I was able to travel in to the dealership he was very helpful. After I purchased the vehicle he still stayed in contact with me to be sure everything was good. I really appreciate great customer service. More
Used car purchase Just purchased a Cadillac SRX and could not be more pleased. Experience was pleasant and efficient. Our sales rep, Marvin Freightman, was very hel Just purchased a Cadillac SRX and could not be more pleased. Experience was pleasant and efficient. Our sales rep, Marvin Freightman, was very helpful and extremely knowledgeable. He was a pleasure to deal with. Will definitely recommend this dealership. More