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Hennessy Buick GMC
Morrow, GA
2,789 Reviews
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April 02, 2016
Worst Customer service I will NEVER purchase another vehicle from this dealership. If you are an educated consumer who likes read the fine print on contracts before signing I will NEVER purchase another vehicle from this dealership. If you are an educated consumer who likes read the fine print on contracts before signing them or asks about the documents prior to signing, this is not the dealership for you. We found the pre-owned vehicle online, we were not from the area but because we where in the area that evening we decided to look at the car. We quickly found that our salesperson was either misinformed or lying. The more I spoke to him, it was apparent that it was the latter. Lie #1 / misinformation #1, I asked about a spare key because, he was able to locate only 1 key for the car, he said the "key guy" would charge $250. I asked would management be willing to spilt to cost of the key or apply a dealer discount as a one time courtesy. My though was this is large dealership[ with a partner dealership that sold new models of the car we were going to purchase. His reply was, the $250 was at dealer cost. I managed to get the name and number of the "key guy", I contacted him directly. To my surprise, the "key guy" quoted me $190 plus tax. Lie # 2 / misinformation #2, I am against the practice of a dealership placing their logo on my car. I know the car did not have the logo sticker on it when I saw car a few days before and the sticker was freshly applied because, I was able peal part off the sticker. The dealership's logo was individual letters so it was going to take some time to remove each letter individually. I asked our salesman could he have the sticker removed, he said it would take a few hours and he already sent the car to be detailed. I ran into the detail guy after the car was detailed and brought back to the main lot. I asked him how long would it take to remove the logo, he said it would take him less than 5 mins. True to his word, within minutes he returned the car without the tacky logo. After signing the documents in the finance office, our salesman sat at his desk handed me the key and said thank you. He never walked us out to the car as a normal salesman would have done at the end of a sale to make sure that we knew where all the controls were on the car or where the car was parked on the lot. I was lucky to see where the detail guy parked it or I would have been searching for the car. I've purchased several cars (8 - 12 cars) in the past ranging from new to used luxury cars and new used economy cars. I've always was walked to the car after the sale . This was the WORST buying experience. More
by Consumer
Employees Worked With
Hector Forkel, Hung Nguyen
April 02, 2016
Great experience! My salesman ( Russ Allen) was very informative and helpful. Everyone I dealt with was very friendly and courteous. There was absolutely no hassles My salesman ( Russ Allen) was very informative and helpful. Everyone I dealt with was very friendly and courteous. There was absolutely no hassles or pressure in my car buying experience. More
by Shirley1946
Employees Worked With
Russ Allen
April 02, 2016
Can't beat the price or the customer service As a female car buyer, I was worried that I might get a bait and switch or have to haggle over the price because I found my vehicle on the internet. As a female car buyer, I was worried that I might get a bait and switch or have to haggle over the price because I found my vehicle on the internet. Neither happen. The car was on the lot at the price that advertised. It was a pleasure working with Dayo. He made the car buying process painless. Dayo made sure every question and concern was answered and taken care of. I recommend Hennessy of Southlake if you are thinking of purchasing a used car. The dealership can help you get financed too. Be sure to ask for Dayo, he is helpful, friendly and knowledgeable. More
by LL
Employees Worked With
Dayo Bello
April 02, 2016
Friendly and knowledgeable My salesman Ron Geraci was very thorough and knowledgeable. He took his time with me and I felt no pressure. I am so happy I came here to buy my car, My salesman Ron Geraci was very thorough and knowledgeable. He took his time with me and I felt no pressure. I am so happy I came here to buy my car, I couldn't be happier about my decision. I shopped around and no one can match their prices!! Ron made this such an easy process, he has a customer for life! More
by MB79
Employees Worked With
Ron Geraci
April 02, 2016
Professional, courteous, clean, Omar Cash was a very professional salesman. He was helpful, knowledgeable, and a delight to do business with. He made my wife and I car buying experie Omar Cash was a very professional salesman. He was helpful, knowledgeable, and a delight to do business with. He made my wife and I car buying experience a joy and pleasure. More
by djcmcsr
Employees Worked With
Omar Cash
April 01, 2016
Great price, good vehicle, good service Cecil was good to work with. not too pushy or anything. Car was accurately described. There was one ding in the trunk that was not described to me bef Cecil was good to work with. not too pushy or anything. Car was accurately described. There was one ding in the trunk that was not described to me before i came but it wasnt too bad and was not a deal breaker. The extended warranty was a great deal. The financing was reasonable. Overall experience was great and everything was adequately represented More
by justin5693
Employees Worked With
Cecil (CJ) Jones
March 31, 2016
Great service and good pricing. Our salesman Gerren Terrell was extremely helpful, courteous, friendly and never pushy. He delivered the perfect car at a great price with a big red b Our salesman Gerren Terrell was extremely helpful, courteous, friendly and never pushy. He delivered the perfect car at a great price with a big red bow on it for my wife's birthday. More
by BirthdayHusband
Employees Worked With
Gerren Terrell
March 31, 2016
Smooth process It was a very smooth process from selection to purchase. The vehicle that I purchased was actually lower than book value. Kevin helped a great deal wi It was a very smooth process from selection to purchase. The vehicle that I purchased was actually lower than book value. Kevin helped a great deal with making the process a relatively easy one. The only blemish was the delivery detailing. That needs improvement. Great job Kevin. More
by BC
Employees Worked With
Kevin Rainey
March 30, 2016
Great service I wasn't really expecting to purchase a car. My husband and I was elated to find this deal. It was pleasant dealing with Lamont Rhodes, He was very I wasn't really expecting to purchase a car. My husband and I was elated to find this deal. It was pleasant dealing with Lamont Rhodes, He was very detailed and answered all questions. He made our experience in purchasing this vehicle stress free. More
by Ross, antonia123
Employees Worked With
Lamont Rhodes
March 30, 2016
Very efficient buying experience We had a great buying experience and are pleased with our purchase. We would recommend this dealership to friends who are in the market for a vehicle. We had a great buying experience and are pleased with our purchase. We would recommend this dealership to friends who are in the market for a vehicle. More
by Tiffany Pollock
Employees Worked With
Marvin Freightman
