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Hennessy Buick GMC

Morrow, GA

4.4
2,789 Reviews

7261 Jonesboro Rd

Morrow, GA

30260

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Showing 2,789 reviews

April 29, 2024

This dealership was dishonest. I drove 2.5 hours to purchase a car. Yes this review mean that my vehicle buying did not happen. They made up a lie about my credit it was totally More

by emkency
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kerry Moses
July 07, 2023

These guys don’t have a clue what they are doing they told me they could not read the codes in my truck which I found crazy so they want to put in a $600 piece because I brought my truck in saying servic More

by RODHOLT78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie rampersad
Jul 19, 2023 -

Hennessy Buick GMC responded

Rod, we're so sorry to hear that we missed the mark with you on communication related to your service. Your frustration is understandable. This is not the Hennessy way. At your convenience, and if you have not recently spoken with Management, we encourage you to call 770.968.6800 to speak with our Service Manager (Lenny Tigney) or Director (Derrick Jumper) to discuss your experience in detail. Sincerely, The Hennessy Buick GMC Service Team

March 31, 2023

Rilyn/ kinsley Lanison I purchased a car from this dealership on 03/15/23 and today (03/31/23 )the check engine light came on with a code of P0300 indicating that two or more cylinders are e More

by shantell_lachapelle
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Frank Parker
Apr 06, 2023 -

Hennessy Buick GMC responded

Shantell, thank you for sharing concerns about your recently purchased vehicle. Our team takes pride in providing excellent and communicative service, always, and we regret to hear that we have fallen short meeting your expectations. Please call us at 770.968.6800 to reach Markus Bryant or our General Manager, Ricky Williams, as we always welcome the chance to address your concerns directly. Sincerely, The Hennessy Buick GMC Team

Apr 06, 2023 -

shantell_lachapelle responded

I already reached out to them and they have not responded.

February 16, 2023

Great service when vehicle finally arrived that was ordered. Ordered the Vehicle on 14 Sept, picked it up on 15 February., This make the 3rd GMC Yukon I purchased. I know the family at Hennessey an More

by jayrjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Brown
Feb 17, 2023 -

Hennessy Buick GMC responded

Jay, thanks so much for taking a moment to leave our Sales Staff 5 stars. We're happy to hear that you've had an excellent purchase experience with us upon completion of the process/the arrival of your vehicle. Congratulations on your 3rd GMC Yukon, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Buick GMC Team

November 19, 2022

We’ve bought two used vehicles here. They are both Lexus. These cars are outstanding! Super clean and beautiful. We love driving them and will definitely come back here to purchase again More

by Savwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Nov 22, 2022 -

Hennessy Buick GMC responded

We're delighted to hear that both of your purchase experiences with us have been excellent! Thank you for being a dedicated member of the Hennessy Family; we look forward to serving you again down the road. Sincerely, The Hennessy Buick GMC Team

Nov 24, 2022 -

Savwright responded

Thanks again Mike! You’re the best!!

August 01, 2022

This dealership lured me in with the assumption that my car was ready to pick up after keeping it for 21 days and still didn't fix the problem. After I paid for the service of replacing my radio ($2389.00) More

by Reginaldlampkinsr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shayne
Aug 01, 2022 -

Reginaldlampkinsr responded

Check Hennessey Gmc in morrow ga

Aug 01, 2022 -

Reginaldlampkinsr responded

Don't take your car if you want quality and honest WORK!

Aug 01, 2022 -

Reginaldlampkinsr responded

Don't Do It

Aug 04, 2022 -

Hennessy Buick GMC responded

Reginald, we are terribly disheartened to hear that you've had a dissatisfying service experience with us. Our team welcomes the opportunity to connect with you directly about this. At your convenience, please call 770.968.6800 (ext. is 5270) and ask to speak with our Service Manager, Lenny Tigney. Sincerely, The Hennessy Buick GMC Service Team

June 28, 2022

I cannot list the numerous issues I have experienced and am still experiencing with this dealership. I have left 3 messages for the general manager and still no response. I have been overcharged, they damag More

by sassyx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph White
Jul 06, 2022 -

Hennessy Buick GMC responded

Thank you so much for bringing your concerns to our attention. We are incredibly sorry to hear about this. We understand that as of yesterday, your vehicle was ready for pickup and you were notified. Please reach out to us at 770.968.6800 and ask to speak with our Service Manager, Lenny Tigney, if any other questions or concerns arise. Sincerely, The Hennessy Buick GMC Service Team

December 14, 2021

Very disappointed with the work done on my vehicle. $5,000 spent on the transmission 5 months ago now it is slipping again with a blinking engine light. Now I will be out of a vehicle for a week or tw More

by Waltmac90
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cynthia Bell
Dec 16, 2021 -

Hennessy Buick GMC responded

Walter, thank you for taking the time to bring this issue to our attention, as it certainly does not reflect the level of service quality that we strive to provide our customers with at all times. We are truly sorry to hear that you are still having issues with your transmission, and we understand how this situation has become a hassle for you. Your concerns are not falling on deaf ears; we welcome the opportunity to sort this out. We have been informed that our Service Manager will be reaching out to you. If you do not receive an outreach soon, please feel free to contact us (844) 240-2177 and ask to speak with a member of our management team. Sincerely, The Hennessy Buick GMC Service Team

November 23, 2021

I enjoy buying a car from Hennessy. I would buy another car the people that was there was really great great financial team was awesome I would recommend any one to go there and purchase a vehicle thanks H More

by Knoxsup60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cooper, Scott Unger, Michael Reyes, Shawn Robinson
Nov 26, 2021 -

Hennessy Buick GMC responded

Thank you so much for the glowing recommendation! We are truly elated to hear that you had an excellent buying experience with us thanks to the expertise of our entire staff. Your kind remarks are appreciated and will be passed along. Congratulations on your purchase - we're glad to have you as part of the Hennessy Family! Sincerely, The Hennessy Buick GMC Team

September 12, 2021

3rd car purchase from this dealership will never go anywhere else! Mike Reyes Sr. ALWAYS goes above and beyond! The process is so simple and easy here. There is even a game center and gated playground More

by Andrea.powers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Sep 21, 2021 -

Hennessy Buick GMC responded

Andrea, thanks so much for trusting Mike Reyes and the Hennessy team to get the job done each time! Congratulations on your new vehicle and we look forward to serving you again! Sincerely, The Hennessy Buick GMC Team

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