Henna Chevrolet

I went to Henna today trying to sell my car, with high expectations, since they claim on their ad they will give you $500 more than Carmax! WHAT A LIE THAT IS! First of all you need to have the 2 keys or expectations, since they claim on their ad they will give you $500 more than Carmax! WHAT A LIE THAT IS! First of all you need to have the 2 keys or else they drop their offer to $200 and you better be willing to wait 6 weeks to get paid, since they will not pay you until they get all the "paperwork" done. It's obvious that they will try to sell the car before paying you, because NOBODY does that! I obviously left and went back to Carmax!! More

Told me it was in stock and drove to look at 45 minutes and then told it was sold 2 days earlier then next day another salesman called and said it was available but I questioned how could that be when i wa and then told it was sold 2 days earlier then next day another salesman called and said it was available but I questioned how could that be when i was assured it had been sold he then looked into it and it was on hold for employee of the dealership not at all a good experience with cars.com or the dealership More

everyone was friendly and treated us with respect Sam Evans answered any questions we had and. explained the operation of the new truck we purchased John Smith thoroughly explained the warranty and Evans answered any questions we had and. explained the operation of the new truck we purchased John Smith thoroughly explained the warranty and did so in a friendly way not pushy!! More

Everyone was extremely nice and not pushy. I stated what I needed to buy the vehicle. Neal Slocum, salesman was pleasant. John Simth in finance was efficient and made the document signing pain I stated what I needed to buy the vehicle. Neal Slocum, salesman was pleasant. John Simth in finance was efficient and made the document signing painless. More

We get our vehicles from Henna Chevrolet, and we always get them serviced there too. They are fast, efficient and always right on target. WE LOVE HENNA CHEVROLET and YOU will too! get them serviced there too. They are fast, efficient and always right on target. WE LOVE HENNA CHEVROLET and YOU will too! More

Thank you Roger Patterson for the perfect truck buying experience. I honestly think you were as excited as me about the new technology on the 2022 diesel Chevy Silverado I purchased. I love my truck and experience. I honestly think you were as excited as me about the new technology on the 2022 diesel Chevy Silverado I purchased. I love my truck and so happy to have made the purchase with a dealership that didn't make me feel like I was commission walking through the door. The whole process was fast and they did not try to add on a bunch of crazy dealer extras like I had experienced with another local dealership. I would recommend Henna Chevrolet and Roger Patterson to anyone. Thanks for exceptional service. More

ALWAYS Great Service! !!! Friendly Staff, Great Customer Service will always go back to get my vehicle serviced Henna!! !!! Friendly Staff, Great Customer Service will always go back to get my vehicle serviced Henna!! More

After 35 years of purchasing every car I've owned from Henna and doing repair services with Henna over the last 35 years, I have asked Henna to stop all contact with me after a fiasco in which my car repa Henna and doing repair services with Henna over the last 35 years, I have asked Henna to stop all contact with me after a fiasco in which my car repair was estimated at $3,500 to $9,000. It was like pulling teeth to find out what required up to $9,000. I insisted on an email of the estimate and only got a readable document of the $3,500. The $3,500 was for repairs I was aware of the problem issues and specifically stated I did not need looked at when I dropped off the car. So how do I get an estimate of $3,500 - $9,000 and the $3,500 does not include any of the repairs I needed, steering and air conditioner. The full $9,000 worth of repairs included the repairs I needed and I was told all of the repairs could be accomplished with a new loan company available through a new Henna lending partner. It went sideways from there. I want nothing to do with Henna ever again. I have already told them to leave me alone and unsubscribed from their emails. It took me going to a manager to get the other document showing the $5,500 in repairs which included the air conditioner and the steering which actually needed repairs. I did lose my temper over the pressure to do the $9,000 worth of repairs which $4,200 were for actual repairs services to address the issues I brought the car in for, the estimate included a few issues I wanted to opt out of because it did not impact the drivability of the car. After losing my temper over the pressure to get a loan for the $9,000 as all of the repairs were "necessary", in the opinion of the service assistant, I did apologize for being so upset, I took my car back paying the $451.00 non-refundable "estimate fee" (also a new Henna policy to charge estimate fees for every different part of the engine to be looked. Last fall my car went in for repairs with Henna and the fee was $165 for any and all issues; however the new fee is now $165 for different parts of the engine that may need a different mechanic). The Henna managers felt they were generous to reduce the non-refundable estimate fee from $495.00 (they claimed 3 different parts of my engine had to be looked at by different mechanics). They threw in an oil change refused do any of the repairs because ... I am still not sure because that is a completely different policy and pressure campaign that threw me for a loop. In the end they reduced my estimate fee to $451.00 which included a free oil change. I did get my car repaired and it runs great. I went to Lucas Tires and Auto on Burnet Road in Austin. I networked with friends until I found a repair shop that a friend highly recommended. I highly recommend them. No estimate fee. Repairs were done quick. I paid $2,948 to repair my air-conditioner and steering issue. Lucas Tires stated none of the other fluids Henna insisted I need to change needed to be replaced and they never even noticed the small drip from the oil pan which has dripped for 8 years and is so minor it has never impacted my oil pressure or fluid. So, I ended my 35 year relationship with Henna and I still am getting emails despite requesting Henna never contact me again. This review is because I keep getting emails and unsubscribe is not working! Henna - Please never contact me again. Last fall I would give them a 5 star rating and for all service over the last 35 years. I always recommended before this year. Now, I give them a zero and I saved money at Lucas Tires and Auto. More

Randall Holder alway takes time to listen to me. He keeps me up to date on the status and let's me know when it is ready. The service is alway quick and on time. He keeps me up to date on the status and let's me know when it is ready. The service is alway quick and on time. More