Henna Chevrolet
Austin, TX
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The initial process was great. However the service advisor said he called to see if we wanted additional work done. Never received a message. When we got there I told him to perform the work. When the advisor said he called to see if we wanted additional work done. Never received a message. When we got there I told him to perform the work. When the technician got the ticket he was dropping f**k words all over the place. Wasn’t told the part wasn’t in and had to sit there for 3hrs. Finally was told was waiting on the part. And they said the oil change was done but wasn’t. I watched the technician perform the oil change last. He seemed very pissed off and angry he had to do the additional work to my truck. Not a very good ending experience. The service I had done to my white Chevy traverse was to clean fuel injectors, oil change and a hose replaced that was cracked. Visited on a Tuesday. More
Sales Rep Hector Soriano was very professional on the whole process, but Dean from financing, was very unprofessional, he do not explain anything that I was signing, he also tried to sell me two differen whole process, but Dean from financing, was very unprofessional, he do not explain anything that I was signing, he also tried to sell me two different insurances, even when I told him since the beginning, I don’t want any insurance, well he added both insurance in to my loan, at the end he told me, remember when you receive the review, everything needs to be answered excellent, I had to came back three times and re sign all paperwork because he was trying to sell me the insurances again. thank you Hector Soriano for your professionalism and all your help, also thank you to the sales director who advocated for me. I don’t like to do this, but, with person’s like mister Dean, I feel that I have to do it. More
I greatly appreciate the extra level of service and care Abby provided me by ensuring the loaned car provided me during my last service visit met my personal needs. Abby and Randall the service writer did a Abby provided me by ensuring the loaned car provided me during my last service visit met my personal needs. Abby and Randall the service writer did a very good job to ensure my service visit to Henna went well and that my needs were all addressed in a timely manner. Thank you both, Richard Everton More
Salesperson and finance were both great and made the transaction easy. However, my brand new car started making a rattling noise a few days later so I used the app to schedule service. I then get a call transaction easy. However, my brand new car started making a rattling noise a few days later so I used the app to schedule service. I then get a call from some lady in the service dept telling me not to use the app for that. That I need to call and schedule through them directly. Not sure why Chevrolet even offers that option then.... More
Great price. Easy financing. Thoroughly demonstrated all features. Very happy. Great dealership and great car. Sales rep very honest and not pushy. Totally comfortable experience. features. Very happy. Great dealership and great car. Sales rep very honest and not pushy. Totally comfortable experience. More
Finance guy was great. Deal as promised. Rate and price as promised. Warranty as promised. The sales guy however tried to pass off a car that had an in-service date of December 2019 as a new car. Ended as promised. Warranty as promised. The sales guy however tried to pass off a car that had an in-service date of December 2019 as a new car. Ended up costing me $500 more to get a new car. I shouldn't have had to pus back like that. So three stars. Finance guy outstanding. Sales guy meh. More
Henna helped me get my corvette when no one else could. The management gave me the best deal during this covid time. 5 month wait for GM to produce car. Well worth it, came in on Friday and ready car for The management gave me the best deal during this covid time. 5 month wait for GM to produce car. Well worth it, came in on Friday and ready car for Saturday delivery. More
Great place to buy a used car. Everyone went above and beyond to insure the vehicle was in perfect shape. Salesman and finance were very helpful. beyond to insure the vehicle was in perfect shape. Salesman and finance were very helpful. More
I worked with nick Great sales person. I told him what I I worked with nick Great sales person. I told him what I wanted he had it washed and ready to drive. His finance guy John is awesome Too. He got m I worked with nick Great sales person. I told him what I wanted he had it washed and ready to drive. His finance guy John is awesome Too. He got me a great rate good payments. I was in and out fast More
I would First like to thank Henna Chevrolet,the first time I ever step into Henna Chevrolet, Me and my wife walk out of Henna Office,shaking our heads can you believe this,we actual own the vehicle we wa time I ever step into Henna Chevrolet, Me and my wife walk out of Henna Office,shaking our heads can you believe this,we actual own the vehicle we wanted, quick and easy and payment that fit our budget, we were very impress,and this is my third Vehicle,and Henna still treat me and my wife like it's the Very First time WOW!! my saleman was Alan Klug & Julian Stoeneseu they are really Great they get the Job done with ease. More