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Hendrick Volkswagen Frisco
Frisco, TX
966 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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966 Reviews of Hendrick Volkswagen Frisco
June 07, 2024
Where do I start. ....this dealership will run your credit before they can give you a price on the vehicle. They are willing to work with you on the price, but you have ....this dealership will run your credit before they can give you a price on the vehicle. They are willing to work with you on the price, but you have to be very stubborn, and they may only take off $500 if you are lucky. I bought a 2022 Tiguan, and the turn signal is very loud. If that's something you like, then get a volkswagen. When buying a warranty for a used pre-owned certified be aware that this is only for their location and doesn't tranfer to others. My windshield wiper pump was leaking because of a manufactures defect. I spoke with the lady, and she informed me that I didn't have a warranty and that part would not be covered. Instead of paying them for a diagnostic fee and losing a days worth of work, I decided to replace it myself. Why? Because 1) I am more than capable and 2) I don't want to get ripped off by a dealership. Well, come to find out, my car was still under warranty, and they would have replaced that part. I was told to call customer service. Customer told me this dealership would not reimbursement when I have a receipt and the tank is not leaking now. Oh and the part was $115. I will never by another Volkswagen again. If they care more about $115 than the happiness of a customer, then do you really think they care about you? No, but they care about their bottom line even if it's $115. Likely response from the dealership will be that I signed the terms and conditions and I should have known. That may be true, but your staff should be trained properly. More
by Yo
Employees Worked With
Danny Gomez
Helpful June 05, 2024
I recentlt traded my old car for a new Tiguan. Zohng Ren helped me during my visit and I do not have enough words to describe how wonderful he was in helping me. Zohng Ren helped me during my visit and I do not have enough words to describe how wonderful he was in helping me. More
by Anwar
Employees Worked With
Zohng Ren, Danny Gomez, Douglas Klein, Kevin Hatfield, Alex Beydoun, Josh Cienfuegos, Fernando Gomez, Philip Van Tuyl, Josh Frank, Grant Saab, Colby Hopper
June 03, 2024
Kyle "Rudy" Rheude made the car shopping experience amazing! I actually drove from Austin to Frisco/McKinney to get the car and Kyle made the entire process so easy. I ended up getting the car from a s amazing! I actually drove from Austin to Frisco/McKinney to get the car and Kyle made the entire process so easy. I ended up getting the car from a sister dealership but Kyle never left my side during the whole process to ensure I was happy. He always kept me up to date and sent me videos of the car. He didn't try to tag on any extra fees to the bottom line. He honored the price that he called me with and I drove off the lot with the SUV that I wanted! I totally recommend anyone looking for a car to go to Kyle! He was honest and down to earth and will definitely buy from him in the future! More
by msmariamata
Employees Worked With
Kyle Rudy Rheude
June 02, 2024
Salesman Ricardo Bolanos is a straight shooter who gets down to the brass racks! The Parts department was quick and knowledgeable and got me what I need. Big recommend! down to the brass racks! The Parts department was quick and knowledgeable and got me what I need. Big recommend! More
by J William
Employees Worked With
Ricardo Bolanos
June 01, 2024
George at VW Frisco is fantastic. Very approachable, professional, and knowledgeable about different options. My wife and I ultimately decided to go another route, but George checked Very approachable, professional, and knowledgeable about different options. My wife and I ultimately decided to go another route, but George checked in continuously with us throughout the process to see if there was an option we were interested in. I asked him to do this and I very much appreciated that even though we decided on a different route. Would definitely recommend friends and family to go to VW Frisco and request George. More
by Jacob Taylor
Employees Worked With
George Strong
May 28, 2024
I recently had my car serviced at Hendrick VW and I was thoroughly impressed with the entire experience, thanks to Joshua Frank. From the moment I walked in, Joshua greeted me with a warm and welcoming dem thoroughly impressed with the entire experience, thanks to Joshua Frank. From the moment I walked in, Joshua greeted me with a warm and welcoming demeanor. Their professionalism and attention to detail were evident throughout the process. Although I was 2 hours late for my appointment Joshua made sure a loaner was available for me. He took the time to listen to my concerns and provided clear explanations about the service my car needed. They ensured that I was comfortable with the proposed service plan and kept me informed about the progress every step of the way. I never felt rushed or pressured, which made the experience stress-free. I also had a dashboard warning about the adaptive cruise control malfunction, to my surprise they just reset the warning and tested it was all good, so no charge for fixing it, you can imagine some mechanics may use this opportunity to perform unnecessary repairs but I loved their honesty here. Overall, Joshua frank made what can often be a tedious experience quite pleasant. More
by Vikash kumar
Employees Worked With
Josh Frank
May 28, 2024
Strong VW dealer! I recently purchased an 2024 Jetta Sport. Every step of the process was made exceptionally easy by my sales consultant George Strong! From initial co I recently purchased an 2024 Jetta Sport. Every step of the process was made exceptionally easy by my sales consultant George Strong! From initial communications to the delivery process. everything was done meticulously to present a great product with great service. The dealership itself is beautiful with lots of amenities. Great job George! More
by Matt
Employees Worked With
George Strong
May 27, 2024
ROBERT FABIAN at Hendrick VW in Frisco is AWESOME! He is super friendly, courteous, patient, very knowledgeable, and extremely professional. When my current VW lease was ending, I reached out to Rob He is super friendly, courteous, patient, very knowledgeable, and extremely professional. When my current VW lease was ending, I reached out to Robert to help me with my lease return as well as obtaining a new VW lease. Although I arrived an hour earlier than my appointment time, Robert managed to accommodate me right away. Robert was very helpful informing me of the entire lease process, all the vehicle features, as well as advising me with helpful options available. I experienced a very pleasant and smooth transition from the return of my expiring lease, all the way to getting a great deal on a new VW lease, with Robert’s help. If you need a new VW lease or purchase, I highly recommend that you reach out to ROBERT FABIAN, you’ll thank me later. More
by Paul L
Employees Worked With
Robert Fabian
May 27, 2024
I bought my vehicle at Hendricks VW last year and take it to the dealership for service. Greg is very helpful, courteous and good at communicating while your vehicle is in service. to the dealership for service. Greg is very helpful, courteous and good at communicating while your vehicle is in service. More
by Nicolematous
Employees Worked With
Greg
