Hendrick Volkswagen Frisco

Paul Gregory did a wonderful job working with me to buy my old leased VW Tiguan and help my wife get into a 2022 Tiguan! my old leased VW Tiguan and help my wife get into a 2022 Tiguan! More

Great experience. Robert was fantastic. While other dealerships are ripping people off with absurd mark-ups, these guys are doing things right. Robert was fantastic. While other dealerships are ripping people off with absurd mark-ups, these guys are doing things right. More

My wife and I are VW people. There's something special about the way they drive, the comfort inside, and the value for the money. Who knows, maybe someday we'll be Audi people, b There's something special about the way they drive, the comfort inside, and the value for the money. Who knows, maybe someday we'll be Audi people, but we've had MANY VW's. I'm not a big fan of going to a Car Dealership. I am in sales by trade, and believe me I can tell when someone is trying to pull something over on me. Car Sales people have a reputation for a reason. I'm not going to say I haven't had that experience at Hendrick VW because I have. What I can tell you for a fact is the one time it happened at his dealership Jeremy Hormell made it right. We may not have agreed on how it should have been resolved (in my opinion the Sales person should have been fired on the spot for lying to me), but Jeremy made things right. I can respect trying to give a guy the benefit of a doubt from a management perspective. My wife and I did our last car purchase with them 3 or 4 years ago, and our lease was running up. Since those cars were purchased we had moved out of state. Knowing that, we reached out to Hendrick in regards to me preordering a new car to replace my current car. The wife and I are moving back to the Dallas area, so I reached out to Hendrick and worked with George Strong to get everything lined up. I've had one issue with my car, and that was the rear tint has bubbled up so much that the rear windshield is practically not usable. We got the specialized warranty for the car but we've been having problems getting local car shops to repair the tint under our warranty. I let George know this, and literally within hours George Strong and Jeremy Hormell reached out to shops in my area to get everything is resolved. Jeremy Hormell, in my opinion, is the best manager for car sales that I've met. He knows I'm a straight shooter, and he works with me knowing that. George is a customer advocate, who does work to keep the customer happy even when things go wrong. I've been in sales for well over 10 years. In any big purchase something is bound to go wrong. Occasionally it's due to malicious behavior, but often times the reality is theres so many moving parts that mistakes happen and I get that. I trust Jeremy Hormell to make things right. I trust George Strong to be a customer advocate and have my back and not give me the run around. I simply don't have time for it. For as long as I'm buying VW's, Jeremy and George have my business. If it isn't right, they'll make it right. More

I was impressed by the quality of services provided by Hendrick from the moment I entered the dealer shop. David was great in explaining all the details and required steps as this was my first car acquisi Hendrick from the moment I entered the dealer shop. David was great in explaining all the details and required steps as this was my first car acquisition in the US. The process was smooth and seamless end-to-end. From the trim selection, test drive, financial paperwork and approval all the way to receiving the car. I’d definitely recommend Hendrick based on my experience with David. More

Mr. Fernando Gomez is singlehandedly one of the best Service Consultants I have ever worked with. Always addressing me with a smile and a great attitude. Fernando Gomez is singlehandedly one of the best Service Consultants I have ever worked with. Always addressing me with a smile and a great attitude. His knowledge and ability to take my vehicle issues and convert them into needed fixes is outstanding. While there are other VW dealerships much closer to me, I prefer Hendricks VW for the renouned service quality by the mechanics and of course Mr. Gomez. More

Minhal did a great job and catered to all my needs. He followed up the whole time to make sure everything goes smoothly, even during his days off. If i have to buy a car again, i will definitely take my b followed up the whole time to make sure everything goes smoothly, even during his days off. If i have to buy a car again, i will definitely take my business here. More

On 02/08 I purchased our second car from Hendrick VW but, it is actually my 4th. I came along while a family member and a friend purchased VW's. I have purchased several cars in my life and only two dealersh it is actually my 4th. I came along while a family member and a friend purchased VW's. I have purchased several cars in my life and only two dealerships have impressed me, and this is one of them. Our family vehicles have moved to being VW's and we are very pleased with the quality, ride, performance and just overall everything. As for the dealership, we were treated with respect and Robert Fabian, our salesman was great to deal with. What I love was there was very little back and forth and this is because Robert listened and understood. I know I can tell people to deal with him because I have had friends call me back and say they enjoyed working with him as much as my family did. More

When I hopped in to the dealership i had many questions myself on the car trim and features. John just got me 4 separate test drives in the span of 20mins and I walked out with one of my favorite featured myself on the car trim and features. John just got me 4 separate test drives in the span of 20mins and I walked out with one of my favorite featured car by that evening. Hat’s off too the dealership and especially john hicks for his salesforce !! More

George Strong/Sales, Ray Rodriguez/Financing, Alex Beydoun/Internet Sales-All were great from sales to service!! You won't be disappointed. It's a super smooth and transparent (and quick) process. No Beydoun/Internet Sales-All were great from sales to service!! You won't be disappointed. It's a super smooth and transparent (and quick) process. No hidden agenda. They want to get you the best deal and ensure you're happy along the way. They clearly want repeat customers. More

John Hicks service, attitude was amazing, he helped me all the way until I received my car, definitely my next car will be with him all the way until I received my car, definitely my next car will be with him More