Hendrick Volkswagen Frisco

Fernando Gomez in the service department was awesome. At our last appointment, he confirmed the issue we’d been seeing with our sunroof, and kept us up to date on parts timelines. He was also very clear At our last appointment, he confirmed the issue we’d been seeing with our sunroof, and kept us up to date on parts timelines. He was also very clear about which items were under warranty, which weren’t, and what’s manufacturer-recommended vs dealer-recommended. I look forward to working with him again! More

Great help with an issue that’s been troubling me! !! Fixed the problem quickly!!! Thank you!!! !! Fixed the problem quickly!!! Thank you!!! More

The staff are friendly and professional staff. The campus is clean and with a nice, fresh ambience. The campus is clean and with a nice, fresh ambience. More

We found a beautiful certified pre-owned 2022 VW Tiguan over at Hendrick Volkswagen Frisco and put in an inquiry. Within a couple of minutes, Ricardo "Ricky" called and offered many options to set up a tes over at Hendrick Volkswagen Frisco and put in an inquiry. Within a couple of minutes, Ricardo "Ricky" called and offered many options to set up a test drive ASAP, he even offered to bring the vehicle to our home to test drive which was super nice. We opted for visiting the dealer Saturday morning. Ricky was waiting for my family and I with a huge smile and such a positive and helpful attitude. He was super knowledgeable about the Tiguan we were looking to purchase. He made this car purchase an awesome and fun experience. From great communication to very thorough knowledge about this new advanced car, everything about Ricardo and the Hendrick Dealership was highly professional. My spouse and I have purchased vehicles in the past but this experience was by far the best and exceeded our expectations. I truly appreciated that they valued our time and made sure we did not sit in the dealer for hours after letting them know we had another activity to get to later in the day. Mark the financial advisor was also super friendly and helpful. Thank you Ricardo, Mark, and Hendrick VW! More

George Strong is awesome and provides 5 Star service to any customer. He always goes above and beyond keeping customer in focus. Real asset for Hendrick group!! Cheers George. any customer. He always goes above and beyond keeping customer in focus. Real asset for Hendrick group!! Cheers George. More

Went in for oil change and state inspection, had 500$ cash taken from my center console. Filed a police report and found out I was lied to about the lack of cameras or ability to conduct and sort of effe cash taken from my center console. Filed a police report and found out I was lied to about the lack of cameras or ability to conduct and sort of effective investigation. Zero customer service recovery offered. Absolutely the worst experience and a terrible way to conduct business. Our family has purchased 2 cars from this dealership but you can guarantee that there will not be a 3rd. Would caution anybody from giving their business to this dealership. More

Our experience with Hendrick VW Frisco has been OUTSTANDING! My wife and I purchased a 2023 ID.4 AWD Pro S. Our salesman, George Strong, made it a super enjoyable process. From great communication OUTSTANDING! My wife and I purchased a 2023 ID.4 AWD Pro S. Our salesman, George Strong, made it a super enjoyable process. From great communication to very thorough knowledge about this new advanced car, everything about Mr. Strong and the Hendrick Dealership was very professional. It was refreshing to deal with someone with such knowledge about the specific car we were trying to purchase. We have bought several VWs in the past and this experience far exceeded our expectations. Highly recommend Hendrick VW and George Strong! More

I was very well taken care of at Hendricks VW. Everything was explained to me by the service rep , Fernando Gomez . He kept me well informed on the status of my vehicle.The report was very detaile Everything was explained to me by the service rep , Fernando Gomez . He kept me well informed on the status of my vehicle.The report was very detailed and complete. My car was ready and clean and most importantly, repaired. More

I had a really great experience with Zhong Ren. He has top notch customer service and is truly knowledgeable about the Volkswagen brand. My buying case is not a normal case; However, he made this He has top notch customer service and is truly knowledgeable about the Volkswagen brand. My buying case is not a normal case; However, he made this through patience and communication. Will come back to Hendrick again when my wife buys a new car. More

My services advisor Fernando Gomez did an excellent job! Very attentive my issues and needs. Handled everything like a true professional. Very attentive my issues and needs. Handled everything like a true professional. More