
Hendrick Toyota of Wilmington
Wilmington, NC
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2,217 Reviews of Hendrick Toyota of Wilmington
I have purchased one Toyota from this dealership and have both of mine serviced there. I find the staff to be professional and courteous. More than that, they respect my time. both of mine serviced there. I find the staff to be professional and courteous. More than that, they respect my time. More
I've always had a wonderful experience here, from buying to selling to servicing cars. Everyone is so helpful and willing to work with you to get the best deal. I felt super comfortable and wasn't pressured to selling to servicing cars. Everyone is so helpful and willing to work with you to get the best deal. I felt super comfortable and wasn't pressured at all! I've since moved and travel back from out of state to see these guys when I need something. More
Hendrick Toyota of Wilmington is hands down the best dealership in town! I have leased several vehicles and always have had an amazing experience. They are so helpful and really work with you to get the dealership in town! I have leased several vehicles and always have had an amazing experience. They are so helpful and really work with you to get the best deal. I will continue working with this dealership for all my future vehicle needs! More
Service visit was quick and everything perfect. Big thanks to Sylvia for working me in when I did not have an appointment. I take all my vehicles to Hendrick Toyota in Wilmington!!! Big thanks to Sylvia for working me in when I did not have an appointment. I take all my vehicles to Hendrick Toyota in Wilmington!!! More
Twice I went for service at 7 am - told service not needed Even though electronics said I did and sticker on window said I did. I wasted my time at the crack of Dawn twice for their mistake. Every ti needed Even though electronics said I did and sticker on window said I did. I wasted my time at the crack of Dawn twice for their mistake. Every time I arrive ( and I’ve been 12-15 times) it’s like I’ve Never been there before. They’re clueless … often there’s 6 people standing a round doing nothing but you still have to Wait for someone to come help you. More
I was looking for a vehicle and reached out to this dealership regarding one of the cars on their lot. I ended up going with another dealership. They kept calling me. Each time I explained the above an dealership regarding one of the cars on their lot. I ended up going with another dealership. They kept calling me. Each time I explained the above and to please take me off of their list. The third person to call me I again explained the above. She preceeded to tell me that they have never called me. When she herself had called me at least three times prior. Continued to argue with me, called me names and hung up on me. I can't believe an establishment that deals with such large purchases would allow such a person to conduct business like this. I will never purchase a vehicle from here if that's how you allow people to be treated More
From the moment Dawn Fromme picked up my phone call inquiry, I knew I was in for an impeccable buying experience. She made sure to ask me about every detail I wanted in a car. I thought I knew all of t inquiry, I knew I was in for an impeccable buying experience. She made sure to ask me about every detail I wanted in a car. I thought I knew all of the features that were important to me, but Dawn's years of industry experience allowed her to make suggestions throughout the process that ultimately resulted in me buying my dream car (with all the bells and whistles). When I came to Dawn, I was looking for something I could buy quickly as my hybrid from Hyundai (which had issues) was somehow not able to be fixed at Parkway Hyundai. Dawn stepped in and was able to find the perfect car (2023 Toyota Hyundai XSE) that got to me within 2 days of our meeting. She also made sure to get me any applicable discounts to bring the price to a comfortable place for me. The care and commitment to my satisfaction that I have felt (and continue to feel) throughout this process has been so relieving as I have always dealt with unreliable vehicles and bad service at Parkway Hyundai. Dawn was able to find a vehicle that ticked all of the boxes for me and made me feel so heard and understood throughout the buying process. Her no pressure, considerate approach to helping me find my vehicle made the decision to buy with Hendrick so easy. Hendrick Toyota goes above and beyond to make sure that you get EXACTLY what you want (and even cool extras) while making sure you are comfortable throughout the entire process. Dawn Fromme is truly an amazing sales consultant and I hope she plans on staying because I will definitely be recommending her (and Hendrick Toyota) to all of my friends, family, and coworkers. Not only does this place house some really great cars, the people that work there are just as impressive. Thanks again Dawn! See you soon! More
Super service. Very satisfied with our new truck. Bruce Jim Reed and Diana were very thorough in getting us the perfect truck that suited our needs Very satisfied with our new truck. Bruce Jim Reed and Diana were very thorough in getting us the perfect truck that suited our needs More