Hendrick Toyota North Charleston

Buying a new truck My experience was great. I could not make up my mind about which model Tacoma to purchase. They allowed me to take one home over night to pursuade me. My experience was great. I could not make up my mind about which model Tacoma to purchase. They allowed me to take one home over night to pursuade me. I did not purchase that one but it helped me make up my mind. More

Rav4 purchase We had been speaking to several other people at dealerships within a 200 mile radius of Charleston. Keven delivered the best car for our money! We had been speaking to several other people at dealerships within a 200 mile radius of Charleston. Keven delivered the best car for our money! More

Pretty good Started out good but then turned out bad and then turned out good again but I would come back again and bye another vehicle That’s what I plan on Started out good but then turned out bad and then turned out good again but I would come back again and bye another vehicle That’s what I plan on doing ok thanks.?🏻 More

Inferior Post Sale Communication I've already written a review on this dealership but I guess DealerRater didn't want to post it so I will try again. Our experience with the sales re I've already written a review on this dealership but I guess DealerRater didn't want to post it so I will try again. Our experience with the sales rep was very good. After that, not so much. Employees were more focused on telling us to make sure we give them a 10 score in the post survey than in providing a 10 customer experience. Dealer initiated post sale communications (phone calls, texts, email) were reminders to give 10's on the survey. Our post sale questions, phone messages, emails went unanswered right up to the General Manager. Buyer Beware. More

Terrible experience I started having my car serviced here in 2008. They were good for a while. Around 2014 I started feeling as if I wasn’t a valued customer. On 4/26/18 I started having my car serviced here in 2008. They were good for a while. Around 2014 I started feeling as if I wasn’t a valued customer. On 4/26/18 I spoke to their salesman Danny Marflake. I brought 20% down payment and picked out a car. He told me he’s get back to me. He emailed me once a day for 4 days saying “still waiting for finance department to get back to me, this is out of my hands”. I offered to come to the dealership again and asked to look at a Prius that I’d seen online. Danny Marflake told me it was in fact still available but discouraged me from coming to look at it as he said he wouldn’t want me to “get my heart set on it. I couldn’t understand why they didn’t want my business. So, On 4/28/18 I took my down payment to Fred Anderson Toyota and within a few hours was driving away in my brand new 2018 Toyota. I told them of my experience at Hendrick Toyota and they were baffled. I’m baffled as well. Hendrick has a record of all of my service visits for more than 12 years, yet they apparently are not interested in selling cars. Once when I was getting my car serviced there I saw 6 car salesman standing IN FRONT of the dealership smoking cigarettes. So unprofessional. More

Great bunch down there Hendrick Toyota I leased a 2018 Camry LE this past weekend and could not be more satisfied with my deal. The staff at Hendrick worked with me to get what I wanted. Je I leased a 2018 Camry LE this past weekend and could not be more satisfied with my deal. The staff at Hendrick worked with me to get what I wanted. Jennie Zehr was my sales associate and Robbie Powell the sales manager. They both are good people. I had to wait for the car that I wanted and during that time I had a family crisis and had to travel to Alabama. I contacted Robbie before renting a car for the trip to see if my car may have possibly arrived early. Robbie offered me a loaner car at no cost due to my situation. That is what I call customer appreciation. Hard to find these days. I also want to mention Will Smith who handled my financing. You guys are doing a great job and I will definitely recommend folks I know buy a Toyota from you. Thank you so much! More

Very professional Our experience was very laid back, and we weren't pressured into anything. Adam helped us with everything including answering all of our questions an Our experience was very laid back, and we weren't pressured into anything. Adam helped us with everything including answering all of our questions and concerns. This experience made us feel like family and will be back for a truck when the time is right. We thank you for helping us into our new vehicle. More

Excellent!!! Everything went wonderful!! Your dealership and services are the greatest thing since can beer was invented!!! Your workers were very polite the entir Everything went wonderful!! Your dealership and services are the greatest thing since can beer was invented!!! Your workers were very polite the entire time!!! 100% Excellent! More

Amazing! Best car buying experience ever! My husband and I were blown away with the superior customer service we received . We were in the market for a car for our son’s 16th birthday. Eric tr My husband and I were blown away with the superior customer service we received . We were in the market for a car for our son’s 16th birthday. Eric truly made our purchase a joy! He was straight forward, honest and a pleasure to work with. Thank you Eric for making today so special for our son. You are a rockstar More

Eric is the Man to see! Overall great experience with Eric. He’s a great guy who cares about his customers. Very chill, laid back salesman who won’t pester you like a traditi Overall great experience with Eric. He’s a great guy who cares about his customers. Very chill, laid back salesman who won’t pester you like a traditional salesman. He let’s you make up your own mind but is always there in case you have questions. Never met a better salesman. Ask for him next time you’re at Hendrick! More