Hendrick Toyota North Charleston

Routine service Took in my 2013 Sequoia for routine service on a Saturday. I usually go during the week when it;s not as busy. They were busy but the service was exc Took in my 2013 Sequoia for routine service on a Saturday. I usually go during the week when it;s not as busy. They were busy but the service was excellent. My service advisor Andrew was excellent as well got me signed in called me when my vehicle was ready. When I arrived shortly after the call he had everything ready to go, my time was minimal even though thery were busy, More

My New RAV4 Berry and Adam did a great job of getting the deal done. Very pleased with our visit. Good Job Toyota. Thank you very much. JDA Berry and Adam did a great job of getting the deal done. Very pleased with our visit. Good Job Toyota. Thank you very much. JDA More

Phenomenal service The sales staff was personalable and friendly and helped me get situated in a comfortable new car. They worked with my budget and I left feeling like The sales staff was personalable and friendly and helped me get situated in a comfortable new car. They worked with my budget and I left feeling like I received the perfect car. While it’s usually stressful, this was the perfect car-buying experience! More

Fair price easy I was able to do all research and negotiations without ever going to dealership. When I arrived they honored my deal and got me out quickly. Excellent I was able to do all research and negotiations without ever going to dealership. When I arrived they honored my deal and got me out quickly. Excellent friendly service. More

Dealer had my vehicle for 20 months I received a recall notice from Hendrick Toyota. It was for the takata passenger's side airbag. When I brought it in I was told the solution was to I received a recall notice from Hendrick Toyota. It was for the takata passenger's side airbag. When I brought it in I was told the solution was to not let anyone ride in the passenger's side. I told them that was not acceptable and asked how long it would take to get a replacement part. They didn't know. After having my car for 20 months, Hendrick Toyota returned it to me with a new passenger airbag. However the brakes were squealing whenever I'd back up or go forward. I brought the car in to see what was causing the squealing. They told me I needed a new water pump, 4 new tires + an alignment, An engine cleaning, and new brakes. Cost Over $1,200. I asked if the brakes were worn, they said no but they had glazed over in the 20 months they had my car. I had them replace the water pump. I came home and wrote a bad review so Toyota Corporate called me and asked a bunch of questions then told me a customer relations manager from Hendrick would be in touch with me. Meanwhile I bought 4 new Goodyear Eagle tires elsewhere (for over $300 less than Hendrick wanted to charge), and got an alignment. I cleaned the engine compartment, (which was really dirty, again because the car sat for 20 months) and last week the customer relations manager called, listened to my story and said she took notes and would get back to me in a couple of days. Over a week later I called her, left a voice mail and she just called me back this morning to let me know there was nothing they intended to do. They also put regular oil in my car, even though they knew factory recommendation calls for synthetic oil. I do not recommend this dealership. More

Service Department I have been taking my Toyota(s) to Hendrick Toyota for about 8 years. I have always had great experiences with Andrew Bagwell in the service departme I have been taking my Toyota(s) to Hendrick Toyota for about 8 years. I have always had great experiences with Andrew Bagwell in the service department. I would highly recommend the service department at Hendrick Toyota! More

Excellence!! Excellent service from the moment you walk in the door! Kevin and Blake went above and beyond to make sure I was in the perfect car for me with the ab Excellent service from the moment you walk in the door! Kevin and Blake went above and beyond to make sure I was in the perfect car for me with the absolute best possible deal! I am extremely happy with my new 2018 Corolla and could not have asked for a better experience!! I wouldn't shop anywhere else! Thank you Hendrick Toyota North Charleston! More

Professional, efficient, and friendly helpful staff Required preventive maint for both our vehicles purchased. Service performed was of value my wife’s vehicle battery failed the test—I am glad it was d Required preventive maint for both our vehicles purchased. Service performed was of value my wife’s vehicle battery failed the test—I am glad it was discovered by the tech. The service techs are honest and complete- nothing is recommended that is not necessary. More

Buckley Fulghum and the care of my 2013 FJ I am the proud owner of a 2013 FJ Cruiser, which the general public admires, and which the staff at my dealership envies, lol. The management and pre I am the proud owner of a 2013 FJ Cruiser, which the general public admires, and which the staff at my dealership envies, lol. The management and precision with which my FJ is serviced at your facility is tremendous. And it all starts with Buckley. It is my goal to keep this vehicle well past 300,000 miles, and he is determined to help me do that. It would be easy, and has been in the past, to feel as if one is taken advantaged of in reference to recommended services or the cost of the same. I haven't had that experience with Buckley. I'm an FJ lover, not a mechanic, and he has been very patient and thorough is explaining to me the why's and the reasons for the why's that certain things need to be done at certain intervals. Its been a great education, and one that I am very comfortable in trusting. The FJ is a remarkable vehicle, and I am grateful to have it serviced under the watchful eye of Buckley. (PS: His tattoos are fabulous. Sorry he has to keep them covered, though I do understand corporate policy. My daughter is in the music industry, and my son is in the military. So tattoos mean something different to me than they do perhaps to the general public. Just wanted to give a shout out for the whole man, and not just his talents as a service provider. More

5 Stars I had an excellent car buying experience with Hendrick Toyota. I’m extremely happy with my new car and I feel like I got a good deal on the price. Eve I had an excellent car buying experience with Hendrick Toyota. I’m extremely happy with my new car and I feel like I got a good deal on the price. Everyone was super friendly and made the process as quick and easy as possible. More