Hendrick Toyota North Charleston

RATING...SALES WAS GREAT. BUSINESS OFFICE WAS POOR. DANNY MARFLAKE WAS VERY GOOD TAKING CARE OF THE SALES PORTION. HE ANSWERED ALL OUR QUESTIONS, RESPONDED VERY QUICKLY AND WAS VERY HELPFUL I WOULD RECO DANNY MARFLAKE WAS VERY GOOD TAKING CARE OF THE SALES PORTION. HE ANSWERED ALL OUR QUESTIONS, RESPONDED VERY QUICKLY AND WAS VERY HELPFUL I WOULD RECOMMEND HIM AS A SALESMAN.. HOWEVER, JORDAN (DONT KNOW LAST NAME) IN THE BUSINESS OFFICE TURNED A SIMPLE CASH TRANSACTION (NO LOAN) INTO A COMPLICATED ORDEAL. HE WAS MORE INTERESTED IN SELLING EXTENDED WARRANY, ETC. HE ASKED MORE THAN ONCE FOR US TO FINANCE (WE WERE PAYING CASH). ALSO, HE HAS US SIGN DOCUMENTS THAT WERE RELATED TO A BANK LOAN WITH A LIEN ATTACHED. HE TOOK ABOUT AN HOUR AND A HALF TO GO THRU THE PAPERWORK. IT SHOULD HAVE TAKEN APPROX. 30 MINUTES (AT THE MOST). JORDAN ALSO SPOKE IN A NEGATIVE WAY ABOUT OUR CHOICE OF A CAR WHICH WAS A 2018 KIA OPTIMA SXL. HE STATED THAT THE ENGINE/TRANSMISSION WAS GOOD AND THAT THE OTHER AREAS OF THE CAR WERE NOT GOOD. More

Great no one hassled you. Let you look at your leisure When you pull in and get out they don’t pounce on you and follow you around. They give you breathing room to look and decide if it’s the right vehicle When you pull in and get out they don’t pounce on you and follow you around. They give you breathing room to look and decide if it’s the right vehicle for you. They are very knowledgeable about the vehicles very professional and personable. I would recommend them and I would go back. More

Great place to buy a car Me and my daughter after many attempts in Myrtle Beach area to buy a RAV4 decided to check Hendricks Toyota .The right place to go.Our sales person mr Me and my daughter after many attempts in Myrtle Beach area to buy a RAV4 decided to check Hendricks Toyota .The right place to go.Our sales person mrs Lindsay Pushic went above and beyond excellent service .Thank you all. More

It was a great experience I had four tires replaced, mounted and aligned and the service was quick and efficient. Carolyn Reetz, the service advisor, was professional. friendl I had four tires replaced, mounted and aligned and the service was quick and efficient. Carolyn Reetz, the service advisor, was professional. friendly and very helpful. I really enjoyed my experience. More

Purchase New Camary Second time I purchased a new car at Hendricks. Purchasing a new car is not one of my favorite things to do but at Hendricks made it somewhat pleasu Second time I purchased a new car at Hendricks. Purchasing a new car is not one of my favorite things to do but at Hendricks made it somewhat pleasurable. The staff are friendly and Very helpful and will probably use them the next time I need to purchase another car More

Jordan is not ready for the position he has My husband traded his automatic corolla for a manual and he drove off the lot with it 6 days ago. Yet Jordan has already had us come back in the offic My husband traded his automatic corolla for a manual and he drove off the lot with it 6 days ago. Yet Jordan has already had us come back in the office multiple times to sign papers he forgot. As well as calling my husband for references. These things should of been taken care of before my husband left. I think he needs a bit more training before he is able to do this on his own. More

New Car Went in for service on my 2016 Rav 4 and ended up with a 2018 Rav 4...Everyone was great!!! Always Wait and Wait but is ok...Love my new vehicle Went in for service on my 2016 Rav 4 and ended up with a 2018 Rav 4...Everyone was great!!! Always Wait and Wait but is ok...Love my new vehicle More

New Tundra Great buying experience. The Team was very professional and courteous. Jordan was outstanding and the Finance process was quick and painless. I highl Great buying experience. The Team was very professional and courteous. Jordan was outstanding and the Finance process was quick and painless. I highly recommend Hendrick Toyota North Charleston. More

MECHANIC BLEW MY ENGINE Worst car service experience EVER!! I had them change the oil on my 2009 camry in September and i ran out of oil on the interstate which caused my eng Worst car service experience EVER!! I had them change the oil on my 2009 camry in September and i ran out of oil on the interstate which caused my engine to blow. This almost caused an auto accident which could've resulted in death or serious injuries. They did the service on 9/8/18 and i ran completely out of oil on 10/12/18. My next scheduled oil change was at 197k and my car had less than 195k miles. Chad Hoover is the perfect example of HORRIBLE customer service. Instead of owning up to the mistake they made during the oil change, he said the oil pan and gasket was the problem due to oil pressure building up. I had the oil pan and gasket installed in March. I HAD MY OIL CHANGE IN SEPTEMBER! If the oil pan and gasket was the problem, my engine would've blown long before I had my oil changed in September. Once I brought up the fact that I had it installed since March, Chad Hoover decides to change the story and says my car is burning oil fast because it's at 200,000 miles. That's a bunch of crap. The mechanics destroyed my engine and they refuse to own up to their mistake. Camrys are built to last and unfortunately the service team at Toyota ruined my engine. The service manager Chad Hoover was extremely rude and this is such a bad way to represent Toyota. I shouldn't have to pay for any damages Toyota caused to my vehicle. This is a disgrace and a sorry excuse for customer service. Please help me reslove this problem I'm very disappointed in a company I trusted 100% with my car...which is now ruined due to a mechanic's failure. I NEED A NEW ENGINE INSTALLE More

Loving My New HL You want a top notch Sales Consultant ask for Katrina. We couldn’t ask for anyone more helpful in deciding on the purchase of our new vehicle. Hendri You want a top notch Sales Consultant ask for Katrina. We couldn’t ask for anyone more helpful in deciding on the purchase of our new vehicle. Hendrick Toyota went above and beyond to get what we wanted. More