Hendrick Toyota North Charleston

Because of a major traffic problem blocking the flow of traffic, I was late for my appointment. However, he was able to get my vehicle taken care in a timely manner. Hendrick is where I take my car for it’ traffic, I was late for my appointment. However, he was able to get my vehicle taken care in a timely manner. Hendrick is where I take my car for it’s service needs. More

special service person: Andrew Bagwell Andrew was the only service person who was so knowledgeable of the toyota product, and who extended himself to find a warrenty which covered a major o Andrew was the only service person who was so knowledgeable of the toyota product, and who extended himself to find a warrenty which covered a major oil leak repair that I required on my 2012 Prius. None of hte other service peopel cared enough to find the warranty- they all sugested that I pay out of pocket, at an austronomical fee or replace the engine. I so appreciate Andrew's effort. Cudos to Andrew Bagwell More

Daniel our sales person made the process very easy. Daniel our sales person made the process very easy. Patrick was fantastic Brian in finance explained everything very well, would highly recommend Hen Daniel our sales person made the process very easy. Patrick was fantastic Brian in finance explained everything very well, would highly recommend Hendrick Toyota for anyone looking to purchase a Toyota vehicle More

Don't waste your time with Danny Marflake or Sara Duncan Tried to purchase a vehicle from this dealership. Was given prices they obviously couldn't do. When you agree on a deal they disappear. Integrity a Tried to purchase a vehicle from this dealership. Was given prices they obviously couldn't do. When you agree on a deal they disappear. Integrity and honesty are not very important. Look elsewhere. So many great Toyota dealerships. This just isn't one of them. More

Test Drive Coordination Failure - Rude Saleswoman I should have read the reviews first. Similar experience for a customer on 19AUG with this dealership. Called to schedule a test drive for a new La I should have read the reviews first. Similar experience for a customer on 19AUG with this dealership. Called to schedule a test drive for a new Land Cruiser. Called reception, they checked the stock number, verified it was there at the dealership, so I scheduled a test drive. Arrived at the dealership after talking with the sales woman Katrina on the cell on the drive over. She took our information after a brief wait in the lobby, and then let us know that the vehicle was not there. The GM had it on a trip out of town, but we were welcome to come back in a few days. Very matter of fact, no apology. I said that she could have told me that on the phone to save me the drive over. She then made some comment about my rudeness and stormed off to the business office leaving my wife and I in the lobby. I was also surprised that after her outburst, the other employees in the lobby ignored the situation. No manager came to see what was going on. I carried our granddaughter out to the car while my wife went back in to talk to the people at the front desk - the two employees there didn't care. They certainly weren't busy, we were about the only customers there at 1:30pm on 25OCT19. Must have been 10-12 salesmen on the curb when we drove up. We have been Hendrick customers since we first moved here in '03. We've purchased several cars from their Volvo, GM, BMW and Honda shops. First visit to their Toyota shop. We will go elsewhere if we decide on the Land Cruiser. CDR & Mrs W.S. Smith, USN (Ret) More

Over tightening of everything! From the lug nuts to the oi After 6 years of letting Hendricks Toyota service my 2 Toyota’s, and watching them over torque oil filters to lug nuts( stripping lug nuts and studs After 6 years of letting Hendricks Toyota service my 2 Toyota’s, and watching them over torque oil filters to lug nuts( stripping lug nuts and studs and wanting me to pay $100 per lug/stud.$500 a wheel) I will no longer be using them. And after having a “real” mechanic go over my vehicle and change oil, it appears my oil filter hasn’t been changed in at least 20,000 miles! Have they/Toyota even been Changing my oil!? Upset in South Carolina!!! More

The staff did an Amazing job helping meFind a car in my The staff did an Amazing job helping me Find a car in my budget and very friendly the whole time! Very thankful for them making me have such an amazi The staff did an Amazing job helping me Find a car in my budget and very friendly the whole time! Very thankful for them making me have such an amazing car buying experience! More

Bad Initial Experience Called ahead to set up an appointment for a test of a new Land Cruiser listed on their website. Appointment was confirmed over the phone for later th Called ahead to set up an appointment for a test of a new Land Cruiser listed on their website. Appointment was confirmed over the phone for later that same day. Drove 45 minutes to the dealership, showed up on time, then I was asked by the salesperson to wait in the lobby. About 15 minutes later the salesperson returned to inform me that they had no Land Cruisers to test drive...oops. Bare minimum apology offered, and they never followed up with me (few weeks out now). I'm a 38yo local professional, it was a legitimate interest in the vehicle, and I wasn't throwing up any red flags that I can think of. I think they just goofed, then didn't recover or follow up well. Small issue for me, but makes me wonder how they would handle bigger issues for folks considering buying a vehicle from them. This was a very limited interaction, so take it for what it is worth. Maybe just a bad day. Systems/Communications issue probably more than any individual, but frustrating nevertheless. More

Looking for a Tundra We were looking for a used Tundra and Lindsay Pushic was amazing. She was very nice, up beat, and very well informed. She listened to what we wanted We were looking for a used Tundra and Lindsay Pushic was amazing. She was very nice, up beat, and very well informed. She listened to what we wanted and showed us what they had that matched our requirements. She was also well versed with the Tundra and answered all of my technical/specification questions. A true please to work with. More

used car purchase Purchased 2015 hyundai. It was an excellent experience with all the people I worked with. Everyone was honest and very forthcoming about every step o Purchased 2015 hyundai. It was an excellent experience with all the people I worked with. Everyone was honest and very forthcoming about every step of the purchase process.. I would like to compliment Danny Marflake and Torrey in finance for their considerate appoach to everything. Everything I asked for they accommodated me. I would also like to single out the Hendrick Toyota of Charleston website. This has been the most helpful part of the buying process because all the information was there. The pictures extensive and accurate. The car information was all correct. Finally I liked that they included the names of and pictures of all their staff. I would buy a car from this dealership any time More