Hendrick Toyota North Charleston

Purchased a truck from here and originally was financed but the finance company couldn't verify my husband's employment so we decided to just pay cash instead to avoid the hassle. We wrote a check for alm but the finance company couldn't verify my husband's employment so we decided to just pay cash instead to avoid the hassle. We wrote a check for almost 32K and sent it to the dealership and they cashed it. The dealership had mentioned a potential issue with registration since the original financing was changed but never followed up with us after receiving and cashing our check. We have been calling for over a week trying to find out if everything is OK with registration but not a single person will return the call or can give us an answer. We have left multiple messages and spoke to several different people, the last person today was Brenda. We told them if we did not hear from them by the end of today we would start posting negative reviews because we don't know what else to do get their attention. The truck is great, but the customer service I the absolute worst!!! You can buy a new truck anywhere, go somewhere that will still make you a priority after the sale. More

Buckley has been helping me service my Tundra for years now. Couldn’t ask for a better representative of an outstanding service department. Thank you. I will see you next visit. now. Couldn’t ask for a better representative of an outstanding service department. Thank you. I will see you next visit. More

Jesse and Manny exceeded my expectations. There was a discrepancy In the paperwork and Manny got it fixed promptly. I bought a Toyota Corolla hybrid to replace my prius and it is an awesome car. I absolu discrepancy In the paperwork and Manny got it fixed promptly. I bought a Toyota Corolla hybrid to replace my prius and it is an awesome car. I absolutely recommend this dealership and encourage you to go with Jesse for the sale and Manny for the finance. More

I always inspect and monitor my car service and conditions after each service at the dealer service to be on the safe side. After the car services, I found they did not check the fluids, and I need conditions after each service at the dealer service to be on the safe side. After the car services, I found they did not check the fluids, and I need to add them by myself. During the service, they hit our car, and they sent it t the body shop; they refused to replace the damaged tire covered under warranty only after it has escalated to the management. Recently they flushed the coolant for the radiator, and after that, I opened the radiator cap to inspect the dealer work and found it is brown instead of pink. When I saw the coolant color brown, I immediately drove the dealer to check if they did not flush it and charged me without doing the work or could be a more significant issue such as a casket issue and started to mix oil and coolant fluid. When I arrived at the dealer, they were careless and refused even to look at the radiator fluid to see if it is an emergency or not. It will take one min only to check it, but they refused, and they asked me to schedule an appointment after one week. I asked Kody and Chase; what if there is an issue with the engine, but they were careless and refused to help. Instead, chase and Kody were so rude and cut me when I am talking. In such a situation, when a customer comes with brown coolant fluid, the first thing he should do is to ask the customer not to drive the car anymore. I am sure he knows this could be a severe problem that could cause the customer to lose the engine, but he is a careless person with Chase. More

Phillip is now my preferred service adviser at Hendrick! I brought my 2006 Tacoma in for service and was treated courteously and professionally. He was able to answer my questions, and my bill was just wh I brought my 2006 Tacoma in for service and was treated courteously and professionally. He was able to answer my questions, and my bill was just what he estimated it would be. Great experience, no bad surprises! More

I have been coming to see Buckley in the service department for a little over 5 years now, and can’t say a single bad thing about the service provided. I will continue to have my vehicle serviced at department for a little over 5 years now, and can’t say a single bad thing about the service provided. I will continue to have my vehicle serviced at Hendrick Toyota as long as the high quality service remains. More

This service department continually goes above and beyond. I have never had an issue in any way shape or form. I highly recommend going to see Buckley to get your vehicle back up to speed. beyond. I have never had an issue in any way shape or form. I highly recommend going to see Buckley to get your vehicle back up to speed. More

Buckley is my service advisor, and he did an excellent job as always. Thank you Buckley. I will be back next time to take care of a few of the recommended items we discussed job as always. Thank you Buckley. I will be back next time to take care of a few of the recommended items we discussed More

Awesome service! Customer service is very important to me, as trust goes hand in hand with it. Thank for another great visit Buckley. See you next time me, as trust goes hand in hand with it. Thank for another great visit Buckley. See you next time More

The service writer was very polite and listened to my service request. He was able to get me in and out in under an hour. Fast and friendly. service request. He was able to get me in and out in under an hour. Fast and friendly. More