Hendrick Toyota North Charleston

I always receive wonderful customer experience when I go in for service. Ms.Reetz always keeps me informed and because of her, I will continue to be back. in for service. Ms.Reetz always keeps me informed and because of her, I will continue to be back. More

Received outstanding guidance and care from the service advisor, Kody, as usual. He is my go to guy. advisor, Kody, as usual. He is my go to guy. More

The service writer called me back and said my front brakes were good ; I liked her honesty; My car was ready in an hour; great brakes were good ; I liked her honesty; My car was ready in an hour; great More

Checked on the availability of a roof rack for my 2022 Highlander. George in the Parts Department was friendly and provided the information I needed. Set an appointment with Jeff and on arrival Jeff expla Highlander. George in the Parts Department was friendly and provided the information I needed. Set an appointment with Jeff and on arrival Jeff explained total cost and time for completion. The rack looks great and we’re looking forward to many years of travel with our grandchildren. More

The employee I dealt with was great. The time for my oil change was excellent. The time for my oil change was excellent. More

Very efficient service department with quality service! Service technicians are very skilled, and Buckley is a great service advisor. He takes care of everything from start to finish, including warranty a Service technicians are very skilled, and Buckley is a great service advisor. He takes care of everything from start to finish, including warranty and updates. More

I’ve been in contact with this location since December. First started with Eli and I was looking for a Tundra CrewMax Limited in Blueprint. When I had a conversation with Eli, I had a trade in and accordin First started with Eli and I was looking for a Tundra CrewMax Limited in Blueprint. When I had a conversation with Eli, I had a trade in and according to him, they had some issues with phone values/appraisals. I made the appointment to go in the next day for the appraisal as they had the truck I wanted. Went in, got the appraisal and he then said the Tundra was now sold. Then had the nerve to say he had a Mesquite Brown coming in. Um… no. I contacted them back in January and ended up with David as Eli was let go. No surprise there. Kept in contact with David to see if there were any at ideas coming in. Because it was such a difficulty finding the truck I wanted, I switched to the Highlander. Found a Limited Hybrid Hylander in Blueprint. David was very short and often made me feel as if my time wasn’t valued. However, he also made promises and concessions that didn’t happen. I have a text message saying my payments were approved to be in the $690s. He also showed me the payment map with the different payments per terms. Because the payments were supposed to be in the 690s, I put the down payment. My car was supposed to come in within 12 days. It took close to 24 days. Not to mention the very day it came in, oops there were issues with the payment terms and price. When my husband and I went in, a new manager, Tony, came to let us know he wasn’t sure what the previous manager did as he was getting bits and pieces. Now, Tony did the best that he could and to be honest a lot more personable than David. He was also able to give me an amazing interest rate but that doesn’t negate the fact that my payment is $100 more than what was advised. Finally seeing my car, there is this plug that no one has a clue where it goes. It doesn’t have floor mats which wasn’t advised to me. I didn’t realize it didn’t have floor mats until the next morning. Instead of Toyota fixing it, David stated “was it on the sticker”? What car comes without floor mats?? And the plug still isn’t fixed. I have it, but no clue where it goes. Not to mention this half square cut out of my passenger side floor. Any clue what that is?? David also had better things to do than go over the car. “It’s late”. I wouldn’t recommend them for any of my family or friends given how we were treated. More

My fiancé and I bought our first Tacoma in 2019 with Jesse Baker. Since then we have bought another Tacoma with him. His service is spectacular and truly made us loyal Toyota customers. We live two hour Jesse Baker. Since then we have bought another Tacoma with him. His service is spectacular and truly made us loyal Toyota customers. We live two hours away from Charleston and we will continue to make that trip for the best car buying experience! Thank you Jesse Baker, from Kyle and Toni Davis! More

Josh was awesome! Got me in and out quickly and explained what was done to the car while it was there for service. He even walked me to the car and made sure I enjoyed Got me in and out quickly and explained what was done to the car while it was there for service. He even walked me to the car and made sure I enjoyed my experience and asked if I would mine if he sent me a survey about the experience. Great customer service! More

So grateful to Josh! He's so helpful with everything that I need! Keep up the great work! He's so helpful with everything that I need! Keep up the great work! More