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Hendrick Toyota North Charleston

North Charleston, SC

4.8
1,981 Reviews

7151 Rivers Avenue

North Charleston, SC

29406

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December 31, 2006

I went to Gene Reed Toyota in North Charleston, SC looking for a 2006 Corolla. I found a 2006 Corolla S with about 5,000 miles on it that I really liked. There was a very nice salesman named Mark that More

by rx4bedrest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 17, 2008 -

Hendrick Toyota North Charleston responded

Hi there, I am terribly sorry for your experience at our dealership. I have sent you a private message in hopes to reach you directly, but I am afraid I am far too late. I want to believe no one would use tactics you described to take advantage of a customer or consider anyone a 'moron', but I will not diminish the fact that this is how you felt. That alone is completely unacceptable. Since 2006, much has changed at the dealership. We have a new general manager and a new directive we adhere to for our business. We strongly believe that such an investment as buying a car should be a fun, well informed decision and transparent across the breadth of the process. More importantly, we are listening now and learning from our transgressions. I've seen this dealership grow considerably over the short 3 months I have been here. I can only imagine how positively alien it must be since your last visit. On behalf of everyone here at Gene Reed Toyota, please accept our sincerest apology and feel free to contact me directly at any time. Here's looking to many miles ahead! -Ryan

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