Hendrick Toyota North Charleston

Service after 100,000 miles I visited this location Saturday Apr 5, 2015. Andrew Bagwell was my service advisor, and as always he provided excellent customer service. My Toyota T I visited this location Saturday Apr 5, 2015. Andrew Bagwell was my service advisor, and as always he provided excellent customer service. My Toyota Tundra was delivered at the promised time Andrew stated. The quote was as explained. I would definitely recommend Andrew as a Service Advisor to anyone looking to have their vehicle serviced at this location. More

Good salesman. Went above and beyond. My wife and I recently bought a new 4Runner from this dealership. We loved our salesman, Will Smith, made a thousand dollar down payment, and signed My wife and I recently bought a new 4Runner from this dealership. We loved our salesman, Will Smith, made a thousand dollar down payment, and signed papers on February 14th, 2015. Over a month later, we still did not have our car. Below is an e-mail I sent to the General Sales Manager, Richard Sommer, on March 10th. It details some of the complications we had with our purchase. "Richard, I left you a voicemail on Tuesday night, but I also wanted to send you an e-mail to try to let you know my thoughts. I have Cc'ed my wife and Will Smith on here as well just so everyone is on the same page. On February 14th, my wife and I signed an agreement with your dealership and made a $1,000 down payment to purchase a new 2015 4Runner with the XP package. You did not have one with all the features we wanted on the lot, but we were assured that if we signed that day, that it would only take a couple days to get the one we wanted. The paper we signed even had COUPLE DAYS handwritten on it. Will Smith was our salesman and we felt great about buying a car from him. It was very comfortable working with him and he was not too pushy. Well, the following week, February 16th to be exact, I talked to Will and was told that there had been some complications and the new ETA on the car was March 10th. Today I called Will and found out that our vehicle is not here and that your dealership does not actually know when it will come in. Clearly, telling us you could get the vehicle we wanted in a couple days was just a ploy to get us to sign on the dotted line. We are now coming up on a month and we still do not know when (or if) we will get our vehicle. Can you understand why we feel like we are getting jerked around by a dishonest business here? When we signed that paper, we were agreeing to purchase a specific vehicle at a specific price with the understanding we would have it in a couple days. This agreement has not been honored by your business, and I would like some form of financial restitution for the hassle. If this is not possible, I expect our $1,000 back and will find another dealership who is willing to sell us a $40,000 vehicle. Thank you for your time." I felt as though this e-mail was very fair in explaining our situation and justifying why I was frustrated. What kind of response did I get? Nothing. Zero. No call back, no e-mail. Absolute silence. Our vehicle finally came in, over a month later, and it was explained to me over and over again how it came from Japan and had to have some extra features added at port, yet no one will answer when I ask why we were told the car had been located and we could get it in a "COUPLE DAYS" when it was not even in the country. This dealership straight up lied to us and refuses to admit it or make it right. I never did hear anything back from Richard Sommer, even though the day we made our initial down payment he came by, introduced himself, gave us his card, and told us to call him if we had any questions or concerns. Update: May 6, 2015 After reading my review, Richard Sommer went above and beyond to make sure my wife and I had a better feeling about our transaction with Hendrick Toyota. Mr. Sommer knows we are moving out of the state in less than two months, so it would have been very easy for him to ignore our concerns. Instead, he chose to admit that our customer experience had been lacking and gave us a great deal on an add-on to our 4Runner. One of the reasons we went to this dealership in the first place is because someone responds to almost every review that is written online. They truly seem to care about their customers, and Richard Sommer proved that to us. If circumstances permit, I will buy another new Toyota from them soon. More

Service after 10,000 miles From the minute the salesman came to my car he treated me with respect and courtesy as if I was a close friend. Super impressed! From the minute the salesman came to my car he treated me with respect and courtesy as if I was a close friend. Super impressed! More

Awesome Expierence!! This is the second car I have bought from Hendrick Toyota. Shelly and Brad were very helpful making the car buying expirence very enjoyable. I highly This is the second car I have bought from Hendrick Toyota. Shelly and Brad were very helpful making the car buying expirence very enjoyable. I highly recommend this dealership if you are in the market for a car! More

In and out in no time! My daughter and I arrived at 5:45 and we were out with a new (used car) at 8:15. I did do a preapproval online and called ahead to let them know I wa My daughter and I arrived at 5:45 and we were out with a new (used car) at 8:15. I did do a preapproval online and called ahead to let them know I was coming and which car I was interested in, so I think that helped. We test drove the car while they evaluated my trade in, gave me an offer, which I did not negotiate at all as it was a good deal and I was extremely pleased with the interest rate given. I had been through a nasty divorce and my credit was destroyed so I was expecting double what they came back with. Shelly was very at ease and A.G. our finance guy was very good and explained all the options we had and pointed out a few things on my credit report (that shouldn't have been on there, and I have already taken care of that!) that would help bring my credit way up! Great people, great service and I will definitely be coming back for my next car! Thank you!! More

excellence When I came into the dealership all I had to do was introduce myself. It was like they already had know me.They handled my needs in a kindly manners. When I came into the dealership all I had to do was introduce myself. It was like they already had know me.They handled my needs in a kindly manners. Shelly was patient with us in finding what we was interested and the sale went excellent. More

Nice to deal with I originally was working with Lori Willis and she found us what we were looking for. When we got to the dealership we were introduced to Shelly and sh I originally was working with Lori Willis and she found us what we were looking for. When we got to the dealership we were introduced to Shelly and she took over for Lori. Shelly was respectful, patient and professional. Buying a car is a stressful enough and having a salesperson who understands that makes all the difference. Everyone was polite and personable with us and that goes a long way with me. Negotiations were painless and quick. I would recommend this dealership as well as return to them in the future for my next vehicle. More

Successful First Time Buyer This was my first time buying a car and it was a complete success thanks to Debbie & Brad. Debbie was an amazing sales woman. She really knew her info This was my first time buying a car and it was a complete success thanks to Debbie & Brad. Debbie was an amazing sales woman. She really knew her information and was extremely kind and professional. I went into the dealership with an idea, but she really sold me on the perfect car! I absolutely loved how she could easily relate to me and not just push a car onto me. She was very genuine and sincere about selling me my car. Brad made financing my car seem less scary and made it happen quickly! I couldn't have been any happier with my purchase. A big thank you to those who helped me! More

Good people, good car. I rated my buying experience at Hendricks Toyota with Mr Andre Middleton as topnotch. I explain to Andre that family car had been total less than a we I rated my buying experience at Hendricks Toyota with Mr Andre Middleton as topnotch. I explain to Andre that family car had been total less than a week ago, fortunately no one was hurt The car that my wife and I wanted with all the exact features, colors couldn't be found on the lot. We were given a loaner car until the car we wanted arrived. Even though I have bought cars before,this was the 1st time I was in need of a car. Our whole experience was hassle free,and the inconvenience was minimal. More

Made the car buying process easy!!! We went on a Saturday just looking at the inventory with no intention to buy. Sami allowed us to look without hassling us.. Needless to say we fell i We went on a Saturday just looking at the inventory with no intention to buy. Sami allowed us to look without hassling us.. Needless to say we fell in love with the 2015 Toyota 4Runner Limited and drove off the lot with it for a wonderful price and no money down.. If you are looking for a new car, I would highly recommend Sami Awdeh as your sales person!!!! Corey & Ty J. More