Hendrick Toyota North Charleston

Must visit if you're buying a Toyota or used vehicle Our experience was exceptional. Joshua Gray was our salesman and "AG" was our finance representative. There was no price haggling. They didn't give us Our experience was exceptional. Joshua Gray was our salesman and "AG" was our finance representative. There was no price haggling. They didn't give us a low ball offer for our trade-in vehicle. Joshua was personable and funny. Our two small children were an handful and not one employee seemed irritated or reacted adversely toward us or them. They detailed our new vehicle and filled the gas tank. The manager Leonard, was so friendly. It was a no-pressure buying experience. I reccomend anyone looking for a vehicle to shop here. More

Courteous Staff, Long Wait Overall we had a pleasant experience, the only issue was the amount of time we had to wait between the agreement of purchase and finalizing the docume Overall we had a pleasant experience, the only issue was the amount of time we had to wait between the agreement of purchase and finalizing the documents. We agreed on a price no later than 4:30 and didn't go back to finalize and pay until 7:30. I'm not sure if this is standard, but it definitely made the experience less enjoyable. We did have different employees check on us, but I'd hate to buy a car on a busy day. Nonetheless the staff was friendly and we would recommend. More

Better with the salesman We really appreciate our salesman been on top of things- The sales manager sold the first vehicle out from underneath us. However we returned only be We really appreciate our salesman been on top of things- The sales manager sold the first vehicle out from underneath us. However we returned only because I appreciated all of what our salesman did for us More

Amazing and Painless! Dominick was our consultant and words can't express how amazing he is. He made sure all of our wants, needs and concerns were addressed. I recommend t Dominick was our consultant and words can't express how amazing he is. He made sure all of our wants, needs and concerns were addressed. I recommend that if you are looking to purchase a car go see Dominick. You can tell he truly loves his job and appreciates his customers. In addition everyone we came in contact with was awesome. More

Dominick and the Hendrick Toyota team are awesome!!! Dominick is phenomenal! We just purchased our new Toyota 4Runner from him and got exactly what we wanted! Dominick went above and beyond to make sure Dominick is phenomenal! We just purchased our new Toyota 4Runner from him and got exactly what we wanted! Dominick went above and beyond to make sure we walked out with the car we wanted at a price we could afford! We will absolutely use him and Hendrick Toyota for future car purchases and will recommend him to others. Thanks Dominick and the Hendrick Toyota team for your excellent service!!!! More

Wonderful Buying Experience Overall great experience. Worked with Eric to locate the exact 4runner I wanted at a great price. Appreciated the no non-sense, respectful approach an Overall great experience. Worked with Eric to locate the exact 4runner I wanted at a great price. Appreciated the no non-sense, respectful approach and will definitely be back for future purchases. I highly recommend working with Eric to everyone. More

Great experience working with Dominick Barksdale My wife and I visited the dealership to look at a vehicle that turned out not to be well suited for us. Dominick pointed us to another vehicle that w My wife and I visited the dealership to look at a vehicle that turned out not to be well suited for us. Dominick pointed us to another vehicle that was just right for us. He worked us an incredible deal, and we look forward to visiting him for our next vehicle deal. More

Great experiences working with Dominick We had a fabulous experience working with Dominick buying our 2013 Toyota 4Runner. He answered all our question, was very personable, and made the ent We had a fabulous experience working with Dominick buying our 2013 Toyota 4Runner. He answered all our question, was very personable, and made the entire purchase smooth sailing!!! Would highly recommend!!! More

AWFUL CUSTOMER SERVICE! This was the worst experience I have ever received at a car dealership. I traveled from Jacksonville, FL to Charleston, SC via Greyhound to purchase t This was the worst experience I have ever received at a car dealership. I traveled from Jacksonville, FL to Charleston, SC via Greyhound to purchase this vehicle because it was such a great deal, and the car is absolutely fabulous, and I'm so happy with my purchase. The customer service; however, was awful. I was there when the business opened; however, it took almost 2 hours to meet with the gentleman in finance. While in there, I was confused on the tag and titling process because I had my own tag to transfer to the new vehicle (I had just sold a car). I thought I could hand carry my paperwork to the DMV in Florida; however, I learned that that was not possible in SC; however, I was able to do that when I purchased a vehicle in GA. After speaking with the Finance Manager, Mr. Meuli, I accepted their response. However, the most frustrating event occurred on my drive home to Jacksonville, FL. Upon my arrival at home, I noticed that my 30-day temporary tag was no longer affixed to the vehicle. Apparently, it blew off somewhere during my four hour drive from SC. I tried contacting the dealership on that day, July 8, at approximately 6 p.m. to no avail. No one ever answered the phone. I finally made contact with someone on Sunday afternoon, who asked me to call back on Monday. On Monday morning, I spoke with the finance director, who said they would FEDEX me another tag, which would arrive approximately Wednesday. The worst part of that conversation was when the finance manager, Mr. Meuli, ACCUSED me of purposely removing the tag from my vehicle. He said I did it "because I wanted to put my own tag on the vehicle". I had the tag with me, so that doesn't make any sense to me. If that were the case, I would have done just that! Why would I remove a tag to render my vehicle inoperable??? I am retired from the Navy, and work in a legal office; integrity is very important to me. At any rate, I was beyond frustrated and visibly upset and asked to speak with the General Manager, and for the first time, I felt like a valued customer at Hendrick Toyota. Thank you, Mr. Jason Scott. I received my new temporary tag the very next morning. Based on my horrible experience with this dealership, I will never purchase another vehicle from any Hendrick dealership. I also reported to USAA, whose car buying services I used in making the decision to purchase from Hendrick Toyota, the concerns regarding the way they treat their customers. More

Went in and got just what we wanted! We went to go see if we could trade in our Camry and get a Tundra and stay in our price range! Bam driving in a Tundra! Sweet! Eric did a great job ge We went to go see if we could trade in our Camry and get a Tundra and stay in our price range! Bam driving in a Tundra! Sweet! Eric did a great job getting the truck we wanted and the rest of the staff was friendly and professional! Great experience. Always great service. Love our Toyota! Thanks More