Hendrick Toyota North Charleston

Very Good Experience at Toyota of North Charleston On Monday I came to Toyota of North Charleston, and I bought a new Toyota 4Runner. Chris Pugh was our salesman, and Chris did an excellent job showing On Monday I came to Toyota of North Charleston, and I bought a new Toyota 4Runner. Chris Pugh was our salesman, and Chris did an excellent job showing us the various options. He was very patient, since I am not very knowledgeable on cars. He was professional throughout the process, answering all my questions. Chris is a major asset to TNC. Our entire process, including the purchase and paperwork, was superior. Adam was also very helpful and professional. More

Wonderful move into a minivan! Traded in a Highlander for a Sienna minivan for more space. Received a very nice trade in and wonderful service. This is my fourth purchase here and Traded in a Highlander for a Sienna minivan for more space. Received a very nice trade in and wonderful service. This is my fourth purchase here and I will continue to come back! Excellent staff. More

Very pleased! My experience at Hendrick Toyota was professional , as always. This was my 4 th purchase here/ and my 6th Toyota! I’d say that Speaks for itself. My experience at Hendrick Toyota was professional , as always. This was my 4 th purchase here/ and my 6th Toyota! I’d say that Speaks for itself. More

Very good I was serviced by Chase the other day. Chase was courteous, prompt and responsive. In short I had a good experience and also thought the pricing was I was serviced by Chase the other day. Chase was courteous, prompt and responsive. In short I had a good experience and also thought the pricing was reasonable. I would recommend this dealership and will consider them strongly when i expect to purchase my next car either next year or the year after. More

Sale of vehicle Great staff Charlene was very helpful from beginning of purchase to driving off the lot. She was very knowledgeable about about the Tundra and had all Great staff Charlene was very helpful from beginning of purchase to driving off the lot. She was very knowledgeable about about the Tundra and had all the answers to my questions. Lenny was very helpful as well and very knowledgeable. Nicole in the Service department was great, set up first service appointment and kept me update as needed. Thanks More

Buying a new truck My experience was great. I could not make up my mind about which model Tacoma to purchase. They allowed me to take one home over night to pursuade me. My experience was great. I could not make up my mind about which model Tacoma to purchase. They allowed me to take one home over night to pursuade me. I did not purchase that one but it helped me make up my mind. More

Rav4 purchase We had been speaking to several other people at dealerships within a 200 mile radius of Charleston. Keven delivered the best car for our money! We had been speaking to several other people at dealerships within a 200 mile radius of Charleston. Keven delivered the best car for our money! More

Pretty good Started out good but then turned out bad and then turned out good again but I would come back again and bye another vehicle That’s what I plan on Started out good but then turned out bad and then turned out good again but I would come back again and bye another vehicle That’s what I plan on doing ok thanks.?🏻 More

Inferior Post Sale Communication I've already written a review on this dealership but I guess DealerRater didn't want to post it so I will try again. Our experience with the sales re I've already written a review on this dealership but I guess DealerRater didn't want to post it so I will try again. Our experience with the sales rep was very good. After that, not so much. Employees were more focused on telling us to make sure we give them a 10 score in the post survey than in providing a 10 customer experience. Dealer initiated post sale communications (phone calls, texts, email) were reminders to give 10's on the survey. Our post sale questions, phone messages, emails went unanswered right up to the General Manager. Buyer Beware. More

Terrible experience I started having my car serviced here in 2008. They were good for a while. Around 2014 I started feeling as if I wasn’t a valued customer. On 4/26/18 I started having my car serviced here in 2008. They were good for a while. Around 2014 I started feeling as if I wasn’t a valued customer. On 4/26/18 I spoke to their salesman Danny Marflake. I brought 20% down payment and picked out a car. He told me he’s get back to me. He emailed me once a day for 4 days saying “still waiting for finance department to get back to me, this is out of my hands”. I offered to come to the dealership again and asked to look at a Prius that I’d seen online. Danny Marflake told me it was in fact still available but discouraged me from coming to look at it as he said he wouldn’t want me to “get my heart set on it. I couldn’t understand why they didn’t want my business. So, On 4/28/18 I took my down payment to Fred Anderson Toyota and within a few hours was driving away in my brand new 2018 Toyota. I told them of my experience at Hendrick Toyota and they were baffled. I’m baffled as well. Hendrick has a record of all of my service visits for more than 12 years, yet they apparently are not interested in selling cars. Once when I was getting my car serviced there I saw 6 car salesman standing IN FRONT of the dealership smoking cigarettes. So unprofessional. More