Hendrick Toyota North Charleston

Extensive negotiation process - four hours to be exact. High pressure sales and in the end I really think I ended up gettin ______ but going through with it was MY fault and I regret it but I needed/wanted High pressure sales and in the end I really think I ended up gettin ______ but going through with it was MY fault and I regret it but I needed/wanted the car. They gave me $2000 less on trade in value then other dealerships on top of the fact I was upside down on my other loan (give me a break folks). A couple months after purchase had to take it in for service (malfunctioning radio). Service tech says "Oh, your CDs are skipping" which I knew better. I argued with him for 10 minutes (after they had the car all day to troubleshoot) and he still stood his ground that his tech drove it and that's what it was even though I had been driving it for 2 months and the thing went off when the RADIO was on and stayed off for a long time, as well as the CD player and I KNEW it was not "skipping". So I drove off, NOT happy. Seriously, not 2 minutes out of the parking lot, the radio malfunctioned. I immediately called the service tech back and left a message to order a new radio. He did not call back. After a few days, I called again. He then confirmed he had ordered it and it would be 2 weeks before it was in, which I think is ridiculous. One - he should have returned my call same day and gave me a status and Two - it shouldn't take 2 weeks to get a new radio in. THEN another few weeks later I have another issue that requires me to contact Customer Service. They provide email addresses. I'm a busy person and I prefer to do alot of my business over the internet and its a good way to document transaction. I e-mailed customer service 4 days ago and have not received a reply. That's unacceptable. More

Dealer demanded more money after the deal was closed and refused to handover the license tags. Ended up getting new plates directly from DMV. refused to handover the license tags. Ended up getting new plates directly from DMV. More

I went to Gene Reed Toyota in North Charleston, SC looking for a 2006 Corolla. I found a 2006 Corolla S with about 5,000 miles on it that I really liked. There was a very nice salesman named Mark that looking for a 2006 Corolla. I found a 2006 Corolla S with about 5,000 miles on it that I really liked. There was a very nice salesman named Mark that test drove it with me. He understood my needs and my motivation for buying. He quoted me a price of 16,000 and some change. We proceeded to the office where we could work on a deal and he took my keys (a usual tactic to get you to stay) so they could look at my camry (that I was trading). In the meantime, he had his manager come talk to me. The shady, very stereotypical "used car salesman" manager noted that I was a single mother and low and behold he was a single parent too! (I don't appreciate him getting that personal with me and mimicking my lifestyle). Amongst all the b.s. this guy was selling me he informed me that Mark had made a mistake. The Carolla S was REALLY $21,000 and some change! Even though a 2007 Corolla is nowhere near that price! In essesnce, because I was a single woman shopping alone, the manager at Gene Reed Toyota in Charleston assumed I was a moron and would buy his overpriced car or be talked into buying a brand new '07 Corolla, which he would make a better commission on. I want to note that I have talked to three people in addition to the shady manager and NONE were appologetic. All they cared about was whether or not I wanted the car, not the fact that I they had offended me. More