Hendrick Toyota North Charleston

Stopped by your dealership to look for purchase an economical commuter car. Found a 2006 Camry that interested me and all I wanted was a price on the vehicle. Was told that only a Sales Manager coul economical commuter car. Found a 2006 Camry that interested me and all I wanted was a price on the vehicle. Was told that only a Sales Manager could give me a price. Went inside while the salesman went behind a door and emerged with a laptop. Then a 2nd salesman/manager was called over to enter information, then a 3rd salesman/manager was called over to enter more information. Then the salesman had to go to a back room and get the printout which he then took the the 3rd salesman/manager that was at the laptop. Meanwhile I stood there for 15 minutes still waiting for a price on the vehicle, with my patience gone, I left the dealership came home went on your website and within 2 minutes had the price on the vehicle I was looking at. I would have been more interested in purchasing the vehicle if I had not been made to feel like I was an inconvienience and ignored. Telling me thank you for your patience only made my patience wear thinner. Why does it take so long at the dealership just to get a price on a vehicle? This first impression certainly made me reconsider what dealership I would purchase a vehicle from. More

I recently purchased a new Toyota Prius from Gene Reed Toyota. While we left with the car we wanted, we did not enjoy the experience. On a holiday weekend, there was one man who you had to see to buy a Toyota. While we left with the car we wanted, we did not enjoy the experience. On a holiday weekend, there was one man who you had to see to buy a new car. We had to wait 4 hours to even talk to him, and after all of that he refused to budge by $1 on the price of the vehicle. The salesman who we first worked with actually claimed that Toyota took a loss on every Prius they sold, ensuring that we didn't believe anything else he said. So we asked for a new salesman, who we did like much more. We use the dealer to maintain the Prius, since I am not sure that quick lube places have enough experience with hybrids. They do an acceptable job changing the oil and rotating the tires, and the staff is friendly. However, each visit they come up with another bogus recommendation (transmission flush at 15,000 miles? The owners manual doesn't recommend one at any mileage) I should mention that this primarily occurs when my wife brings in the car. In addition to recommending the unnecessary services, they email and mail little reminders about all of the 'recommended maintenance' that we need, and I'm certain it is all going on the carfax report. Sorry Gene Reed, I think we'll head to another dealer to purchase our next Toyota. More

I am sorry I cannot remember the name of the gentlemen who handled me on Saturday 1/3/09,but he was the best. My maintenance was completed in record time and done right. This dealership is the best I ha who handled me on Saturday 1/3/09,but he was the best. My maintenance was completed in record time and done right. This dealership is the best I have ever dealt with. I purchased my 08 Prius here in July,and I am still treated great,unlike some other dealers I have dealt with were once you drive off the lot,they dont care to see you again. More

Jay was very friendly from the start. I went in knowing what car I wanted and he found it for me quickly, and delivered the car to me at my home. He has checked with me more than once to make sure I had e what car I wanted and he found it for me quickly, and delivered the car to me at my home. He has checked with me more than once to make sure I had everything I needed. Brian went out of his way to make sure I had the best financial deal I could get, even having additional paperwork delivered to me (by Jay) at my workplace for signature when he found a better loan. This is the second car I have purchased from Gene Reed Toyota, and I will definitely buy another car from them when the time comes. I have also told other people how helpful they were and I recommend them highly. Joy Good More

Don Hesher was just great to work with. Bill Utnick was Don Hesher was just great to work with. Bill Utnick was superb in his role. He went above and beyond in his efforts to assist me with a loan so that Don Hesher was just great to work with. Bill Utnick was superb in his role. He went above and beyond in his efforts to assist me with a loan so that I could purchase my car. I truely hope he is appreciated by his dealership as he was the just the best! More

- Mike and Richard worked very well with me and my wife, they did everything they could to help us find the car we liked and in the price range I wanted. - This is the 2nd car we have bought from Gene Rea they did everything they could to help us find the car we liked and in the price range I wanted. - This is the 2nd car we have bought from Gene Read. - Mike did a very good job explaining the options in the car. More

Two weeks ago I bought a car from Gene Reed Toyota. Since then I have had nothing but problems in trying to get this dealership to keep to the promises they made me. I had a few minor scratches to be repaire then I have had nothing but problems in trying to get this dealership to keep to the promises they made me. I had a few minor scratches to be repaired and I was also promised a full detail of the interior. Today was my 6th visit to the dealership and the car doesn't even look like it's been touched. And to top it all off the dealership cashed my down payment check a month ahead of time! When I asked them to pay for the damages I incurred they reluctently agreed to pay only for the overdraft charges and nothing for the time,trouble and embarrasment it caused me. This dealership has horrible customer service. The service department is unbelievably rude. I would not go back to this dealership if you paid me to. More

We were immediately greeted by David. He asked what car we were looking for and took us right to the Scion TC we asked about. He knew all the features and how good of a car it was. He made me and my husb we were looking for and took us right to the Scion TC we asked about. He knew all the features and how good of a car it was. He made me and my husband at ease through the whole buying experience. Buying a car is something we kind of dread, but David made the process easy and faster than in previous times we bought cars. More

The reason why i gave them all five because i bought a 05 Jeep Grand Ckerokee from them and soon as i bought it i had a tire pressure sensor go bad and they fix it.And also when i bought it i notice there wa Jeep Grand Ckerokee from them and soon as i bought it i had a tire pressure sensor go bad and they fix it.And also when i bought it i notice there was a big hold in the passengaed door handle and they had to replace the whole door panel for me. Don and Alan was both really helpful and friendly. I will be back to see them for anything. I will recomend Gene Reed to anybody. I appericate all there help. They took good care of me and i was happy and glad they did. Thank you very much. More

Wow! We got a Toyota Camry from Gene Reed and were very impressed. Our sales person/sales God, Joe Keil, handled our trade and answered all of our questions without pressuring us. He introduced us to impressed. Our sales person/sales God, Joe Keil, handled our trade and answered all of our questions without pressuring us. He introduced us to the sales manager, who made sure we were treated well and would enjoy the process. We also met with Bill at Finance Department was also very helpful. Joe took his time and showed us several vehicles, and weathered the storm of ridiculous questions, baby seat changes, and screaming kids where most car dealers would have had to call for backup. While helping us pick out the car of our dreams, he even performed the Heimlich maneuver on my husband, who was still choking a little bit from our experience with another dealer who will remain nameless. The only point of contention I could think of was that he showed us a car with a rear DVD player we didn’t ask for, and probably couldn’t afford. We forgave him because we figured we could save so much money on attorney fees, since strangling our kids on long rides would no longer be necessary. All in all, we did not want our car experience to be tainted with a bad experience at the dealership. Gene Reed made sure that was not going to be a problem. I recommend them to everyone I know. More