Hendrick Toyota North Charleston

great Great went smooth did most over the phone . Truck was ready when we arrived was out of there in less than a hour so thanks' Great went smooth did most over the phone . Truck was ready when we arrived was out of there in less than a hour so thanks' More

Great Experience It has been many years since I purchased a vehicle. I was expecting the hassle experience. However, we were treated professionally, kind, and pressure It has been many years since I purchased a vehicle. I was expecting the hassle experience. However, we were treated professionally, kind, and pressure free. I felt like my sales consultant and financial associate were fair and forthright. This allowed us to feel more comfortable and confident in the deal we were getting and the process. The carfax report was provided and reviewed with us so we could make the best decision. More

No games ,straight foward,and friendly. This was truly a great buying experience.where past dealerships would give me the run around,tag team,or treat me like I was a kid.this dealership was This was truly a great buying experience.where past dealerships would give me the run around,tag team,or treat me like I was a kid.this dealership was prompt,courteous,and treated me like a person,instead of a number.I left happy instead of mad!they're truly straight foward.I highly recommend this place.ask for gabrellia or danny. More

Great Work Very Customer Friendly and Willing to help. Went out of his way to please. Able to explain faults so it was understood. Great Job! Very Pleased. Very Customer Friendly and Willing to help. Went out of his way to please. Able to explain faults so it was understood. Great Job! Very Pleased. More

bought new truck Janet had helped us a year age in helping us buy a car and when we went back this year we wanted her help again. She has never failed us with help and Janet had helped us a year age in helping us buy a car and when we went back this year we wanted her help again. She has never failed us with help and being honest with us when it comes to what is best for her customers. More

Great Customer Experience I took my Toyota in for an oil change, tire rotation, etc. My service advisor George Sando, at Hendrick Toyota of North Charleston, let me know the ba I took my Toyota in for an oil change, tire rotation, etc. My service advisor George Sando, at Hendrick Toyota of North Charleston, let me know the battery of my car needed attention. I let him know I had just replaced the battery a little over two years ago and asked if he could check with another Toyota dealer in another state where I had the battery replaced. "There may be a warranty left on the existing battery" I remarked. George assured me he would and asked, " Either way do you want the work done?" I said yes. Some time passed and George came back and let me know the records showed some battery work was done but no payment was exchanged for service. I knew I had paid for the battery and asked if he could call the service department at Ira Toyota of Manchester, NH. He again, without hesitation, said he would. At the time of delivery, of the completion of the service work, a faxed receipt for the payment of the first battery from NH had not come through yet. I paid the bill in full with George letting me know he would follow through and any refunds due he would make sure they were applied correctly. I asked for one more thing. " Could you text or call when this was resolved?" What do you think George said? George called me the following day and said we are "all set". Sure enough a refund was deposited into my checking account. This is why I continue to bring my car to a Toyota dealership. Thank you George and the Toyota team for excellence. More

Deceitful to get a new car, to make a long story short they throw in 4K of “warranty and oil changes” they knew I didn’t need this yet tricked me. When I called to get a new car, to make a long story short they throw in 4K of “warranty and oil changes” they knew I didn’t need this yet tricked me. When I called they just kept defending themselves. Nice people, but it’s all fake because they just want to scam you of your money. Would not visit learn from my mistakes. More

High Pressure Sales / Poor Trade In Value High Pressure Sales I recently bought a truck from Hendrick Toyota of North Charleston. I am in the Air Force and this was my first car buying experi High Pressure Sales I recently bought a truck from Hendrick Toyota of North Charleston. I am in the Air Force and this was my first car buying experience. Everything was fine initially, and then the sales representative started pressuring me on the sale of the truck. I told him that I was the co-owner of the truck I was driving. He replied with “You don’t need him.” referring to my dad who owned it too. I walked out of the dealership and one of the managers came out to the parking lot and brought me back in. They continued pressuring me and eventually I bought the truck. After the fact I found out they gave me a below rough condition trade in on my truck, which was in excellent shape. When my dad delayed in signing his part of the title to try negotiating a fair trade in value. The finance manager, through an email to my dad effectively threatened to come after me for fraud because of the title issue, even though I had told them he owned it too and all the paperwork I signed, they had filled out. It was the end of the day so everything was very rushed with a sign this and initial that. A disappointing first experience. More

Great service, overall a wonderful experience Jenni was outstanding, not pushy, very knowledgeable and accommodating. Corey in finance worked very hard for our families benefit and got us a great Jenni was outstanding, not pushy, very knowledgeable and accommodating. Corey in finance worked very hard for our families benefit and got us a great option for financing. highly recommend. More

50000mile service Excellent five star service from arrival until leaving the deAlership. Garett Achilles provided great customer service. He explained everything to me Excellent five star service from arrival until leaving the deAlership. Garett Achilles provided great customer service. He explained everything to me and was very polite and professional as he discussed my service needs etc. More