Hendrick Toyota North Charleston

July 28,2013 Went looking for a car after mine was July 28,2013 Went looking for a car after mine was totaled from a tree in the road. Was referred to Paul Whatley @ Toyota Dealership by a frien July 28,2013 Went looking for a car after mine was totaled from a tree in the road. Was referred to Paul Whatley @ Toyota Dealership by a friend . Went there on July 12 just shopping for one. As I was looking over the lot, an salesman kept following me around ; And wouldn’t let me just look. He was very concern and helpful in trying to help find one that I wanted. Derrick Smith was very friendly and did a fine job in his sale actions. I appreciate the deal He worked out for me , the price, 0 interest, 2yr free maint, life warranty I got a 2013 Corolla, cherry RED which is my favorite color, but wife doesn’t like the color. She said it fit her like a glove though. I had it for about a week and a half. After I drove it to Columbia, SC, I realize it is too small for what I am use to: I don't have enough leg room for my long legs with the console, got my legs hurting; it doesn‘t have a cruise control for long distance driving. I told my wife we will have to do something different or she would have to do all the driving . Contacted Mr. Whatley on July 24 and He told me to come in and see what we could do. Derrick met me at the door when I arrive and He worked things out and put me in a 2011 Camry which has plenty leg room. Drove it home making it a comfortable rideI will refer him to anyone for his friendly service as an outstanding salesman.!!!!!!!!!!!!!!!!!!!!! Halbert Dantzler More

Chuck and Richard were both extremely friendly and helpful. I would recommend them to anyone interested in buying a car. I feel like I got a great deal on my new Camry and I really enjoyed dealing w helpful. I would recommend them to anyone interested in buying a car. I feel like I got a great deal on my new Camry and I really enjoyed dealing with Chuck and Richard. More

Bought a new Tacoma from Andre at Rick Hendricks Toyota scion a week ago and so far the overall experience has been great. Would recommend scion a week ago and so far the overall experience has been great. Would recommend More

Teresa Fletcher and Torey Lybrand worked very diligently to find the vehicle that i wanted with a price that i could live with. They went the extra mile to locate the particular vehicle in the the most expe to find the vehicle that i wanted with a price that i could live with. They went the extra mile to locate the particular vehicle in the the most expedient amount of time. I am very satisfied with my purchase and plan on doing business with this dealership for future purchases. I have not ever been to a dealership where people make it their business to ensure your happiness, satisfaction and comfort as their priority......until my wife and myself met Torey and Teresa. We are forever thankful for all the care and consideration that they put into helping us get exactly what we wanted. More

I had the absolute best sales person ever! Serena was knowledgeable about her product and focused on my needs and wants to help me choose the right vehicle. She has a great personality and was a joy to knowledgeable about her product and focused on my needs and wants to help me choose the right vehicle. She has a great personality and was a joy to work with! Once I had purchased my new vehicle, she took the time to teach me everything about it so that I was up and running immediately. Thank you Serena! More

I was in the market to purchase a Toyota Tacoma and a BMW for my wife. We had three vehicles that we were going to trade in and purchase two used vehicles from Rick Hendrick Toyota because they had a BMW m for my wife. We had three vehicles that we were going to trade in and purchase two used vehicles from Rick Hendrick Toyota because they had a BMW my wife wanted and Tacoma that I wanted. I had been in contact with the dealership internet sales department for over two weeks. My wife were not able to go to North Charleston because of our busy work schedules. I found Tacoma on their website that was perfect for my needs and called Ashley Hamilton and told her that I would be coming to North Charleston to purchase that vehicle. I had been approved for financing through my bank and all I need to do was trade in my two vehicles for the Tacoma. I was promised that he Tacoma would be there and that "she was pulling the keys to the truck" so it would be there when I arrived. I was driving from Ylee, Florida after conducting business there and I told her what time I would arrive. When I arrived I was told the Tacoma was on a "test drive". I told them that I would wait because that I wanted that truck. I waited a few minutes only to be told that it was sold to a telephone buyer from Atlanta GA who had put a deposit on the truck. To make it up to me. they were going to give me a really good deal on a new Tacoma. This did not happen. No good deal on a Tacoma was offered. The bottom line to all of this is that the dealership sales team lied to me and instead of calling me the way and letting me know that the vehicle had been sold (thus preventing me from driving 80 miles out of my way) they lied about making it up by selling me vehicle at a quote "good deal" I would be very cautious of doing with this dealership because they flat out lied to me, cost me time and money by getting me to come there for a vehicle that I believe now did not exist, and then did not follow up on their promise to make it up to me. More

Shulton made our car buying experience not just painless, but thoroughly enjoyable. He asked questions about our needs and actually LISTENED to what we had to say. He understood that money was a painless, but thoroughly enjoyable. He asked questions about our needs and actually LISTENED to what we had to say. He understood that money was a primary concern and never tried to upsell us on anything—in fact, he kept asking me several times if I was sure I wanted the upgraded trim package. Overall, Shulton and the team at Hendrick Toyota Scion North Charleston did a great job of helping us not into one, but TWO new vehicles. Their patience with my endless questions made this a stress-free transaction. Shulton followed up with us after the sale, made sure we understood all the features of our new cars and expressed his appreciation of our business. Bottom line--we feel extremely good about our purchases and have no worries that we 'over bought'. I highly recommend Shulton and the rest of the Hendrick team at Toyota/Scion--the Hendrick dealership group and Toyota/Scion should be extremely proud of the way this team represents their brands. More

Brandon Sorenson and the team at Hendrick Toyota Scion North Charleston were AMAZING!!! I cannot say enough about my experience with your dealership. Brandon was able to get me into a brand new 2013 Coro North Charleston were AMAZING!!! I cannot say enough about my experience with your dealership. Brandon was able to get me into a brand new 2013 Corolla and I could not be happier with my purchase. He eased all nerves associated with purchasing my first vehicle and answered all of my (million) questions. I never once felt rushed or pushed into purchasing a car. Hendrick Toyota Scion has gained a customer for life and I will be recommending everyone to Brandon and this amazing dealership! More

Brandon was friendly and polite throughout our visit. I really liked the fact he knew the features of the cars we were looking at. He answered all our questions in detail. Overall we received exceptional really liked the fact he knew the features of the cars we were looking at. He answered all our questions in detail. Overall we received exceptional service from Brandon and Mark in the finance department. We are a promoter of Rick Hendricks to all our friends. Thank you! More

They are horrible in customer service once the deal is done. When trying to purchase the vehicle with cash, it took them 2 1/2 hours to process the paperwork and still had to return the next day. Once I l done. When trying to purchase the vehicle with cash, it took them 2 1/2 hours to process the paperwork and still had to return the next day. Once I left, I had a couple of major issues with the brake system and door lock and they said, sorry, you only warrantied the powertrain. I also got an e-mail from Sheba Veasey - Customer Relations Department and JR Reihl - General Sales Manager thanking me. When I replied back to them asking them a question, they never replied back. I e-mailed Dwight Huell asking him the same question and he never replied back either. I called him a week later asking him if he had gotten the e-mail and he said, I haven't even checked my e-mail's. Great customer service folks. Last time I will purchase a car from you. More