Hendrick Toyota North Charleston

Lack of Communication The service writer seemed as if he had other things that were more important than providing follow-up questions and logistical support for myself and The service writer seemed as if he had other things that were more important than providing follow-up questions and logistical support for myself and three kids. While I realize I'm not the only customer, I tried to explain that this was a return visit for a symptom that was supposed to be addressed. Kody did explain he had to call to see if it was covered under warranty, but then left me for about 1.5 hours. When I asked if the car had moved into the repair cycle, he was shocked to see that I was still here and flippantly started he hadn't received a call back from Toyota proper. This isn't the first time I have dealt with him, but it will be the last. More

Above & Beyond Brandon Bailey helped me with purchasing my new deep green 2016 Camry SE. I actually selected my new car from my keyboard. I'm on oxygen 7/24 so, Bran Brandon Bailey helped me with purchasing my new deep green 2016 Camry SE. I actually selected my new car from my keyboard. I'm on oxygen 7/24 so, Brandon was kind enough to email me photos for me to select from, Then he brought me my new deep green Camry SE and the paper work to me for signing. I truly love my new car. I've received excellent experience. I will definitely be returning as a customer. Brandon and Chris are definitely KEEPERS! More

Excellent experience We had a very painless experience didnt feel pressured they made our payments work for our budget. definitely be returning when we are ready for a new We had a very painless experience didnt feel pressured they made our payments work for our budget. definitely be returning when we are ready for a new vehicle More

Ally Stewart is the one to go to I had been wanting to upgrade to a new 2016 Toyota 4Runner TRD Pro for quite a while and knew they were difficult to find. But Ally Stewart made it ha I had been wanting to upgrade to a new 2016 Toyota 4Runner TRD Pro for quite a while and knew they were difficult to find. But Ally Stewart made it happen! And she also made the whole process enjoyable, simple and as stress free as possible. Ally was knowledgable, enthusiastic, and honest. And on the occasion when she didn't know the finite details for a specific aspect of the vehicle, she didn't stop searching until she found the answer. Sometimes that meant delving into manuals and sometimes that meant finding the dealership's expert for that subject and having them fully explain it to me in person. Never once did I experience a high-anxiety pushy scenario normally associated with car buying. Ally was patient and understanding, even after the multitude of in-depth questions. It was also very evident that she truly enjoys working at Hendrick and takes pride in her work, as well as the team's, which speaks volumes for the dealership's management. Furthermore, I serve as Active Duty for the Air Force and not only was Ally flexible with my unpredictable schedule but she went above and beyond to find all the military benefits available for me. This top notch performance dos not end with the sale of the vehicle. In addition to following up with me on my satisfaction, she is always sure to touch base when I stop by the dealership for regular maintenance. There is no doubt that I would recommend visiting Hendrick Toyota for those interested in investing in a vehicle, or even looking to get maintenance done on their current Toyota. If you do stop by there, ask for Ally Stewart! More

Great Experience! The staff at Hendrick Toyota of North Charleston were absolutely awesome! They were patient, helpful, informative, and very nice! They allowed me to t The staff at Hendrick Toyota of North Charleston were absolutely awesome! They were patient, helpful, informative, and very nice! They allowed me to test drive the cars I was interested in, and did their best to accommodate my needs. I traded in a Corolla and got a 2016 Rav4. More

Great Experience We bought our new Rav 4 from Will Smith and was so impressed with his professionalism. He made sure at every step that we were comfortable and well in We bought our new Rav 4 from Will Smith and was so impressed with his professionalism. He made sure at every step that we were comfortable and well informed. He is so knowledgeable about the products and services. Buy your next car at Rick Hendrick Toyota and be sure to ask for Will Smith. More

first purchase I must admit this was the first purchase I have made when it comes to financing a vehicle. Everyone was great but my sales person Rhonda Smalls was t I must admit this was the first purchase I have made when it comes to financing a vehicle. Everyone was great but my sales person Rhonda Smalls was the best. She was very patient and understanding. Thanks again Rhonda!! Betty More

Simply amazing!! We started off with one finance guy and ended up with curt hood the finance manager and I couldn't have been any happier. As a first time buyer, curt We started off with one finance guy and ended up with curt hood the finance manager and I couldn't have been any happier. As a first time buyer, curt was able to make my experience seamless. I would definitely recommend this team to all of my friends. Thanks Hendrick Toyota north Charleston!!! More

Thank you! The dealership and Shelly have been great to us- that is why we come back! Shelly was very accommodating and very courteous. My husband and I are were The dealership and Shelly have been great to us- that is why we come back! Shelly was very accommodating and very courteous. My husband and I are were very busy the day we came to visit the dealership and Shelly made sure we were taken care of swiftly. Time is money! More

Amazing!! We recently purchased a 4Runner from Shelly Grimes at Hendrick Toyota on Rivers Ave, in North Charleston and they were simply AMAZING!! They got me j We recently purchased a 4Runner from Shelly Grimes at Hendrick Toyota on Rivers Ave, in North Charleston and they were simply AMAZING!! They got me just what I wanted and the service was perfect. I couldn't have asked for them to be any better. More