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Hendrick Toyota North Charleston

North Charleston, SC

4.9
2,104 Reviews

7151 Rivers Avenue

North Charleston, SC

29406

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Showing 2,104 reviews

November 02, 2016

Excellent customer service Why i have given that rate. Because Mr Bagwell is an excellent/ awesome employee. Every time i need something he is there to help me. HE ALWAYS TAKES More

by Liliana1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bagwell
Nov 11, 2016 -

Hendrick Toyota North Charleston responded

Liliana - We would like to thank you for your 5 star review and to let you know how much we appreciate the kind words you have said about Andrew. I will be sure to pass this message along to him. Please feel free to contact us for whatever needs you may have! Thank you for your business and I hope you have a wonderful day. Sincerely, Kimberly Customer Relations Manager Hendrick Toyota North Charleston 843-797-8000

October 25, 2016

Super Awesome experience Blake helped me find my new love, my new car.....Thank u so much Blake and Daniel.Cannot stop jumping in joy # 2017 silver camry More

by Rajitha8284
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Hubbard, Daniel Limlingan
Oct 25, 2016 -

Hendrick Toyota North Charleston responded

Thank you for your review! We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it their dream vehicle. Please don't hesitate to contact us for any future servicing needs. ~Kimberly, Customer Relations Manager Hendrick Toyota North Charleston 843-797-8000

October 21, 2016

Excellent service! Shelly Grimes made my shopping experience excellent all around. Her customer service sets the standard for everyone else. Her no pressure attitude m More

by ICP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes, Mark Gunther
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new Toyota! Follow us on Twitter and like us on Facebook to catch the latest specials! Best regards, Kimberly Customer Relations Manager Hendrick Toyota of North Charleston Kimberly.smith@hendrickauto.com 843-797-8000

October 18, 2016

Great experience If you need a vehicle make sure you see Shelly Grimes! Great customer service is a plus and you will get it with her,also for your finance needs see M More

by John W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes, Mark Gunther
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

John, We appreciate you and your review!!! Thank you so much for your positive feedback. We wish you the best! We're proud to have team members who demonstrate our commitment to the best customer service. Please feel free to reach out to us with questions or future needs as we are always here to help. Thank you again and welcome to the Hendrick family! Best, Kimberly Customer Relations Manager Hendrick Toyota of North Charleston kimberly.smith@hendrickauto.com 843-818-2573

October 17, 2016

Awesomeness Great service from both Shelly and Robbie. Great people and great product. I had to have a Toyota! Also the facility was customer friendly. Both Shell More

by Guitarlessons1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Powell, Shelly Grimes
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

Congratulations on your new car! I am happy to hear you are enjoying your purchase. At Hendrick Toyota, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that we were able to show you dedicated and personalized service. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Best regards, Kimberly, Customer Relations Manager Hendrick Toyota of Charleston Kimberly.smith@hendrickauto.com 843-797-8000

October 15, 2016

Excellent Service! The competant and. couteous service team at Hendricks Toyota was very attentive to my car's service needs. Andrew Bagwell is always the service staff More

by Deidre
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Bagwell
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

Deidre, Thank you for your review! We're proud to have team members who demonstrate our commitment to the best customer service. I will be sure to pass along your kind words to Andrew. We look forward to working with you in the future. Thank you again! Best, Kimberly Smith, Customer Relations Manager Hendrick Toyota North Charleston Kimberly.smith@hendrickauto.com 843-797-8000

October 14, 2016

Would give Zero rating if possible ! I am beyond disappointed in the service department at this dealership. I have been coming to this dealer for the past 10 years! I purchased my last More

by Richierich
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Bagwell
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

Mr Rovinsky, My sincere apologies you had a negative experience with your recent visit to our dealership. At Hendrick Toyota, we strive to ensure that no question or concern goes unanswered and it would appear that we failed to fully convey the reasons that the tire manufacturer would not provide you with a replacement tire. I would like to speak with you to discuss how we could better understand your dissatisfaction as soon as possible. Please contact me directly so I can address your issues and work towards a resolution. I look forward to hearing from you soon. Robert Cortis, Service Director... (843) 797-8000 or Robert.cortis@hendrickauto.com

October 11, 2016

Excellent Shelly and Patrick were excellent to work with and I got exactly what I was looking for they arranged for my added accessories for the 4Runner with ou More

by Killbox77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Grimes
Oct 22, 2016 -

Hendrick Toyota North Charleston responded

We appreciate you and your review!!! Thank you so much for your positive feedback. We wish you the best! We're proud to have team members who demonstrate our commitment to the best customer service. Please feel free to reach out to us with questions or future needs as we are always here to help. Thank you again and welcome to the Hendrick family! Best, Kimberly Customer Relations Manager Hendrick Toyota of North Charleston kimberly.smith@hendrickauto.com 843-818-2573

October 04, 2016

Poor management staff! I've been doing business with this store for years, went back recently to purchase another vehicle and apparently they've changed in how they do busin More

by ThomasJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod Brown
Oct 04, 2016 -

Hendrick Toyota North Charleston responded

Thomas - I apologize for your negative experience at our dealership. We most certainly do not want anyone to feel that they have been treated disrespectfully. I would like to speak to you in regards to this. You may contact me directly at 843-818-2573. ~Kimberly, Customer Relations Manager

September 27, 2016

Great customer service I had an appointment scheduled for 12 noon for my 25,000 mile checkup. I arrived around 11:45 and was immediately greated by my service advisor. He More

by James1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buckley Fulghum
Sep 27, 2016 -

Hendrick Toyota North Charleston responded

Thank you for your review and feedback!! We're proud to have team members like Buckley who demonstrate our commitment to the best customer service. We look forward to working with you in the future. Thank you again! Best, Kimberly Smith, Customer Relations Manager Hendrick Toyota North Charleston kimberly.smith@hendrickauto.com 843-797-8000

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