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Hendrick Toyota North Charleston

North Charleston, SC

4.9
2,107 Reviews

7151 Rivers Avenue

North Charleston, SC

29406

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Showing 2,107 reviews

December 24, 2016

Tried to scam me for thousands on repairs! Beware. Carried my 2008 Tacoma pre runner in for warranty repairs, rear leaf springs and truck also had to be realigned. All was done at no cost to me. Left More

by Jesel1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Cowan, Chrissie Rice, Jason Scott
Jan 18, 2017 -

Hendrick Toyota North Charleston responded

On behalf of the Service team here at Hendrick Toyota, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. I understand you have spoke to the service manager. If you would like to discuss this futher, please do not hesitate to contact me at your convenience. Respectfully, Kimberly, Customer Relations Manager 843-797-8000

December 24, 2016

Will Smith is the Fresh Prince of the car industry! Will was always available when I needed him. He has always been able to fit me into the service appointment schedule when I need it. I will ABSOLUTE More

by Geoff Stephenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Smith
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Geoff Stephenson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Toyota North Charleston! Thank you, and have a fantastic day!

December 23, 2016

Wonderful buying experience My experience at Hendrick Toyota of North Charleston was wonderful. Will Smith was knowledgeable, friendly and very helpful. He seems to be very dedic More

by Lance M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt Hood, Will Smith
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Lance M, we are so pleased you enjoyed your visit to Hendrick Toyota North Charleston! Thank you, and have a fantastic day!

December 22, 2016

Top notch. John White was exceptional. from product knowledge to concern for helping us find the right vehicle and respecting our time and special requests. Han More

by K out 4 Runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AG Goldsmith, Jason Scott, John White
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Hello K Out 4 Runner, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

December 21, 2016

Full service oil change and rotate tires Jessi Muha met me at my car for the paper work for my 9 am appointment. By 10 am I was back on the road with information on upcoming maint. that was More

by carolyn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessi Muhs
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Hello Carolyn1, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 21, 2016

Will Smith is the best car dealer in the LowCountry Will Smith is the best car dealer in the low country. He took his time with us when we were unsure of what we were looking for and gave us an amazing More

by Megan and Brendan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Smith
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Megan And Brendan, we are so pleased you enjoyed your visit to Hendrick Toyota North Charleston! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2016

Salesman Will Smith Is the Bomb Hendrick Toyota leads the way in all aspects of customer service starting with great people and support staff. Our salesman who is a true Professional More

by Toyota Landcruiser Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Coleman, Will Smith
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Hello Toyota Landcruiser Fan, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

December 21, 2016

Exremely RUDE!!! Unprofessional , don't go here. Went in to talk to him looking for help. He was very short with us and after waiting to see him for 45 minutes, he runs us off. I feel like I just go More

by Jkroofer
Recommend Dealer
No
Employees Worked With
Mark Gunther
Jan 18, 2017 -

Hendrick Toyota North Charleston responded

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Hendrick Toyota, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns. Regards, Kimberly, Customer Relations Manager 843-818-2573

December 19, 2016

Will Smith was excellent and very helpful. I have purchased a lot of cars and Will Smith was excellent and very professional. Tony was also excellent in finance. Great Christmas present. Wife More

by 2017 Camry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Smith
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

2017 Camry, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!

December 18, 2016

Excellent Team These two keep my car in top notch condition! They always do a very thorough inspection of my vehicle, which has 208,000 miles, and keep it in excelle More

by cici
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessi Muhs
Aug 18, 2022 -

Hendrick Toyota North Charleston responded

Hello Cici, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

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