Hendrick Toyota North Charleston

Great transaction Shelly Grimes was extremely helpful, working with me through the entire process of my purchase including final prep of the automobile. Couldn't be mo Shelly Grimes was extremely helpful, working with me through the entire process of my purchase including final prep of the automobile. Couldn't be more satisfied with my transaction. More

Great salesman, HORRIBLE PRICING Update on Jan. 15, 2017 visit: I was asked to come in so they could look at my trade-in again by their "corporate buyer", who turned out to just be a Update on Jan. 15, 2017 visit: I was asked to come in so they could look at my trade-in again by their "corporate buyer", who turned out to just be another manager. But, before then I decided to look at used vehicles and found a couple there. Decided on one and wanted to see if a deal could be done. Nope! We had the displeasure of working with one of their manager's, Patrick Coleman. We sat down with him because James Lindsey was busy with another customer once before on a Dec. 31, 2016 visit and didn't accomplish anything. He walked away and was gone for over five minutes, talked about his daughter, and was texting while he was sitting right in front of us, wasting more of our time. He was no help whatsoever. Back to my recent visit. We felt like he came across as condescending and he talked to us like we didn't know what was going on or what was involved. We know! He didn't even want to give us the time at all and that he didn't care. I know it's bull that money isn't made. I know the game. We're not stupid. A sticking point for me was our trade-in value and vehicle pricing. We never even got a chance to negotiate or work anything out. All he was fixated on was the trade-in value. Last I checked, their are other aspects of trading in a vehicle and buying one. Dealing with Patrick is really making it hard to trust Hendrick again. James Lindsey is the only reason that I'm putting up with them. He's the one that is putting in the work! Dec. 31, 2016 visit: I was very hesitant to check out Hendrick Toyota after my bad experiences with Hendrick Jeep down the road. I went to check out a new 4Runner to possibly take advantage of the year end Toyotathon sale. First off, the advertising for Toyotathon is very misleading. They advertise 0% for up to 72 months but that's only if you pay full sticker price. And the up to $8,000 off is pretty much the internet price online (in my case, it was $1,976). There is barely any negotiating at all. They did move a little bit on my trade-in value but that was it. On a positive note, I worked with James Lindsey. He is a fantastic salesman. He didn't pressure me into anything, was very informative, and took the time to actually treat me as a customer, not just a commission. I highly recommend working with him. In summary, I would recommend going to Hendrick Toyota just for James Lindsey. I would not recommend Hendrick Toyota because of their pricing. I actually worked out a vehicle price for the exact same vehicle from Fred Anderson Toyota for almost $5,000 less, including tax, title, tags, and everything. Well, their were only minor differences, vehicle color, tire brand, and the vehicle at Fred Anderson actually included all-weather floor mats. That deal is still in the works but nonetheless Fred Anderson is more than willing to work with you. Now I understand why they say they always beat Hendrick. Because they do!!! More

Great Center I purchased my Rav4 from the Hendrick dealership in Aug of 2015 and have taken my car to their service department for all it's need. These folks are p I purchased my Rav4 from the Hendrick dealership in Aug of 2015 and have taken my car to their service department for all it's need. These folks are professional, and they handle all my vehicle needs in a timely manner! I won't take my car anywhere else! More

Always great service at toyota Always efficient and fast service every time we bring either of our vehicles in. All staff members are pleasant and helpful. Best service of any deale Always efficient and fast service every time we bring either of our vehicles in. All staff members are pleasant and helpful. Best service of any dealership I have been to. More

Very Pleasant car buying experience My husband Tim and I came to Toyota on December 31st 2016. We'd spent the last 10 years In pre-owned vehicles and were undecided about if we wanted an My husband Tim and I came to Toyota on December 31st 2016. We'd spent the last 10 years In pre-owned vehicles and were undecided about if we wanted another pre-owned or a brand new car. We knew we could trust the Toyota Brand for its value and we've known and trusted our friend Tyrone McDonald so we knew we couldn't go wrong. Tyrone listened to our concerns asked us questions to gauge our needs and helped us readjust our focus to see the long term benefit and value of a new car for our family. There was no pressure to buy a particular car or even a car at all that day. He wanted to make sure we were informed and comfortable with our decision. Justine, the gentleman in finance helped us with a warranty for our vehicle and a smooth closing process with our paperwork. Overall a great group of people to work with and literally the best car buying experience to date! More

Awesome Tundra Experience Shelly was Awesome!!!! Even came in on her off day to make sure vehicle delivery experience was excellent!!! That's what I call.... spectacular custom Shelly was Awesome!!!! Even came in on her off day to make sure vehicle delivery experience was excellent!!! That's what I call.... spectacular customer service... A+++ More

Chris see Rice Best Service Representative in Charleston! Christie Rice is always at her best, no matter the day or time. She services all 3 of our vehicles and we would not trust them with anyone else but C Christie Rice is always at her best, no matter the day or time. She services all 3 of our vehicles and we would not trust them with anyone else but Christie. She's the sharpest and most professional in the bunch. Always going the extra mile to make everyone in my family happy!!! We absolutely the BEST!!! More

Always helpful! What a superb experience! Chrissie not only was helpful she answered all of our questions and never made us feel rushed. We will definitely always com What a superb experience! Chrissie not only was helpful she answered all of our questions and never made us feel rushed. We will definitely always come back to her for all of our service needs! More

Paul c Paul is amazing. He gave Great customer service. He is helpful and there when you need him. He was good at what he did not. Paul is amazing. He gave Great customer service. He is helpful and there when you need him. He was good at what he did not. More

Outstanding Service Paul is always a professional. He constantly goes above and beyond to assist me and provide the best service and let me and my wife know exactly what Paul is always a professional. He constantly goes above and beyond to assist me and provide the best service and let me and my wife know exactly what is happening at all times with my vehicle. More