Hendrick Toyota North Charleston

BUYER BEWARE! I was offered a car in NC that I declined because it didn't have the specs I wanted.. I was then told they would order a car for me (filled out a a re I was offered a car in NC that I declined because it didn't have the specs I wanted.. I was then told they would order a car for me (filled out a a requisition form) and it would arrive approx. three weeks later with zero miles. Three weeks later, Daniel Limlingan called and told me MY car had arrived and I could come pick it up. After repeated attempts to get the VIN for insurance purposes, he admitted that it wasn't the car that I ordered but the car I had already declined in NC with 475 miles on it. After more questioning, I find out that the dealer never ordered my car and tried to pass the car I declined earlier off on me. I canceled my order and was then told it would take five days for me to get my deposit back because of the credit card company.. After the call to my credit card company inquiring why this was the case, they informed me that in fact they would reimburse within minutes of a call from the dealer. Daniel went radio silent on me and I had to call repeatedly to different managers to get my deposit back. It took over a week to get it. I went across town to Fred Anderson Toyota and they ended up getting me the exact car (VIN #) that was supposedly ordered through Hendrick. As I said, BUYER BEWARE. More

Great experience I hadn't a wonderful experience first with Daniel, and then Blake (Daniel was out of town). They didn't have the exact car I wanted on the lot so they I hadn't a wonderful experience first with Daniel, and then Blake (Daniel was out of town). They didn't have the exact car I wanted on the lot so they found one for me and got it in as soon as they could. They gave me a loaner while I waited for it to come in. Daniel and Blake were great to work with as well as Tony in financing. All men were very professional and patient. We never felt pushed into buying. Love my new 2017 Highlander! More

Excellent customer service! Paul Cowan, gave me over the top customer service. I appreciate coming to this dealership. Many thanks and I look forward to purchasing another Camry Paul Cowan, gave me over the top customer service. I appreciate coming to this dealership. Many thanks and I look forward to purchasing another Camry soon. More

Awesome It's always a pleasure with Paul Cowan. He always a good service provider. Thank you for the service. And as always he is a gentleman. It's always a pleasure with Paul Cowan. He always a good service provider. Thank you for the service. And as always he is a gentleman. More

Would de5 recommend Blake had helped with every step of my car buying experience. My credit is not great and when I told Him what I was comfortable with as monthly payme Blake had helped with every step of my car buying experience. My credit is not great and when I told Him what I was comfortable with as monthly payments he went above and beyond to achieve my goal thank you Blake More

Outstanding Sales Experience I was looking for a new car for my wife and had not yet picked the make and model out of a couple of choices we initially chose. During this process I was looking for a new car for my wife and had not yet picked the make and model out of a couple of choices we initially chose. During this process my wife and I decided to come to Hendrick Toyota to look at the Camry and Camry Hybrids because of the excellent service we have received in maintenance for our Corolla. We met Jennie Zehr and told her we were early in our search for a new car. She took the time to ask what we were looking for in a new car and answer our questions. She arranged a test ride in a Camry XLE and explained the vehicles features and was very patient when we explained that while I was ready to purchase, my wife was not. The following week a Camry Hybrid XLE became available and she invited us to come in for a test ride. After seeing the Hybrid and all it offered, I was sold on which car we would eventually be getting. Over a month later when we were finally ready to get the new car, I called Jennie because she had been so helpful and patient in out earlier meetings. I sent her an email telling what colors and options we were looking for and asked her to start searching. She responded with a sample of cars available in the state and when we had made our choice, she worked diligently to get the car on the lot. Jennie worked with me to set what I thought was a good price on the new car and with my trade-in, was able to meet my target "out-the-door" price. Jennie was always patient, understanding, and willing to work with us when we were undecided. I thank her for and Outstanding Sales Experience. More

Great service, very friendly. This is the way service should be great from the first person you meet to your leaving the dealership. Thank you so much for service, very friendly. This is the way service should be great from the first person you meet to your leaving the dealership. Thank you so much for your great and friendly service Paul. Love, Love coming to the dealership and seeing a person who is loving his job. Please keep up the great job that you do. Can't wait for my next service appointment, bet that's a first. More

Super Service I had an appt. to have my 30000 mile service on Saturday. Andrew is my service adviser. Andrew is a top notch employee in customer service. He is al I had an appt. to have my 30000 mile service on Saturday. Andrew is my service adviser. Andrew is a top notch employee in customer service. He is always willing to help in any way and always explains everything to me in detail in a way I can understand. He aims to please his customers and is an asset to Hendrick Toyota. My service was excellent and timely on Saturday. Thank you Andrew. Sandra Mitchum More

Extremely helpful!!! We went in just browsing trucks and I spotted the one I had to have. The sales man worked with my wife and I for four hours and after much negotiation We went in just browsing trucks and I spotted the one I had to have. The sales man worked with my wife and I for four hours and after much negotiations with the manager of the establishment our sales man got me the truck. Very pleased!! More

Awesome Experience! We had a wonderful experience today at North Charleston Hendrick Toyota. Karriem was very helpful, personable, and professional. I encourage anyone lo We had a wonderful experience today at North Charleston Hendrick Toyota. Karriem was very helpful, personable, and professional. I encourage anyone looking for a new ride to go see him!!! Thanks again! Adam in finance was awesome as well, he even got us a lower interest rate than originally quoted! More