Hendrick Toyota North Charleston

EXCELLENT I needed to have my care service but did not have an appointment. I was and early bird. Mr. Paul Cowan greeted me with a friendly smile. I told hi I needed to have my care service but did not have an appointment. I was and early bird. Mr. Paul Cowan greeted me with a friendly smile. I told him what I needed done and that I needed to get back to work. He took my keys and had the service done right away. Hats off to Mr. Cowan and the crew for an excellent and timely job! More

Car Trade-in Shelly was so great in helping me with my trade-in and so patient with all my questions. She did not pressure me at all and was more than willing to h Shelly was so great in helping me with my trade-in and so patient with all my questions. She did not pressure me at all and was more than willing to help me with the financial research of my trade-in. If you ever need any help or have any questions asked for Shelly! More

Awesome Experience! Shelly and Patrick wre the BEST! They were very knowledgeable and helpful. My overall experience was very enjoyable and will definitely come back to Shelly and Patrick wre the BEST! They were very knowledgeable and helpful. My overall experience was very enjoyable and will definitely come back to Hendrick Toyota North Charleston!!! More

The best service center I have ever been too. After Phillip Clark left. I searched out the next best service advisor. After working with four different persons. Howard Gebhard showed up. He is After Phillip Clark left. I searched out the next best service advisor. After working with four different persons. Howard Gebhard showed up. He is the best. No one is perfect, but Howard strives for it. I would recommend Howard to anyone. I have experienced long waiting but I think Howard tries his best. The wait time for service is a little long for oil change & especially tire service. F.Freman More

Excellent Service!!! The service department is always friendly and helpful. I came in with out an appointment for a tire rotation at the end of the day, and was out in 15 The service department is always friendly and helpful. I came in with out an appointment for a tire rotation at the end of the day, and was out in 15 minutes. Way to go!!!! More

Great service I was looking for a car for a while now and everywhere I went they didn't want to drop the sticker price when I paid cash, but here they did I was loo I was looking for a car for a while now and everywhere I went they didn't want to drop the sticker price when I paid cash, but here they did I was looking at a used car but surprisingly they found the same car but new. 10/10 service, very nice people More

Wouldn't go anywhere else! I took my Tacoma in for servicing. This was Saturday, 25 June 2016 at 1:00 PM. The service department was very busy. As soon as I pulled my truck into I took my Tacoma in for servicing. This was Saturday, 25 June 2016 at 1:00 PM. The service department was very busy. As soon as I pulled my truck into the service bay, I was greeted with a sincere greeting, handshake, and assurance that I would be taken care of ASAP. I explained to my Service Advisor (Jeffery Luther, AKA Jeff), that I would be going on a long road trip as soon as I left the dealership. He said he would take care of things right away. While I was waiting, Jeff came to me and we engaged in casual conversation which made me feel like I was more that just a customer. I actually felt like I was a VIP. I did not have to wait long at all for the service to be completed. Jeff even ran my truck through the car wash before sending me on my way and wishing me a safe trip. I received "truly exceptional service" from Jeff and Hendrick Toyota. Oh! by the way. I love my Tacoma. Best vehicle I have ever owned. Thank you, Jeff! More

Best car buying experience ever!! We had the best experience purchasing our Highlander from this dealership. Patrick Coleman and Barry took care of us very well. Normally most dealer We had the best experience purchasing our Highlander from this dealership. Patrick Coleman and Barry took care of us very well. Normally most dealerships have you there for hours just to buy a vehicle.....not them. They got us in and out VERY QUICKLY!! I highly recommend them......easy to deal with without all the headaches. Thanks!! More

Courteous and Professional! I love negotiating but in this case was not planning on doing so as I wanted a very straightforward deal. I knew what I wanted and didn't want to spe I love negotiating but in this case was not planning on doing so as I wanted a very straightforward deal. I knew what I wanted and didn't want to spend all day making it happen. I had a Hyundai Santa Fe Sport 2013 that I wanted to trade in for an older model Toyota Prius they had on the lot. I had done my research and new exactly what I wanted to walk out the door with. I was able to walk away with an excellent deal! They were even very kind in ways they did not have to be as well as respectful of this female buyer. I was impressed immediately that when I walked onto the lot, Tem approached to offer help then was not pushy at all when I told him I just wanted to wander the lot for a bit. I purposely found him when I was ready to talk as I was impressed that he had been so pleasant and patient. I told him what I wanted to do, and throughout the entire transaction he was refreshingly easy to deal with and never "pushed." I only had to speak with one other rep., (Mr. Coleman) to finalize the deal. Both of them moved through the process with no song and dance and expedience. Thanks, Tem!!! I will certainly recommend you to everyone I know. More

VERY UNHAPPY CUSTOMER! I use to love this dealership when I would get my car serviced. However the service agents are not friendly. I have had nothing but issues or excuses I use to love this dealership when I would get my car serviced. However the service agents are not friendly. I have had nothing but issues or excuses when I need assistance. Example I scheduled to have my oil changed, tires rotated, them to look at a dent, alarm, & to price the mirror only for the car. Let's say all they did was price the mirror. I had to inconvenience myself to reschedule another appointment where I had a 7am appointment and my car was not ready until 2pm. Then they still didn't have someone to look at my dent or adjust my alarm. Now my mirror latch is broken all together which was not before. Then I assume while it was getting clean they broke something inside. Now my car has been NONSTOP leaking oil and running ruff. Talk about one pissed customer. I pay my payment 2 weeks before it's due yet they can not give good customer service or treat my car like it's there own. I will call them tomorrow in hope I can get this oil leak fixed without other issues as well as the stuff they have broke fix free of charge of charge since this is there error! It's like can I go anywhere now days and actually get what I pay for?? I would not recommend taken your car there for any services! More