Hendrick Toyota North Charleston

Above and Beyond Kody hit another one out of the ball park. Several months ago I told him that I needed new tires for my wife’s 2009 Avalon. After checking the tread, Kody hit another one out of the ball park. Several months ago I told him that I needed new tires for my wife’s 2009 Avalon. After checking the tread, he suggested waiting until April for the next tire sales event-buy three get one free. I took his advice. I emailed him the first week in April the tire size and asked for a quote, which I promptly received. The price was great and included the usual road hazard and fee rotations. I had him order the tires and told that I would either come in the following Monday or Thursday. He sent me a confirmation. I arrived at the dealship around 0830 and learned that Kody was off. No problem. Andrew stepped in and took great care of me; I’ve worked with him before. He did so even after informing him that Kody already set things up. He confirmed the pricing and recommended an alignment since the last one was in 2016. It was a smart recommendation so ordered that also. A little after noon, Kody called to say the car was ready. I told him I had to pick up my wife and would not be there until 5:30p.m. He said he would be there to take care of me even though it was his day off. That’s pretty amazing customer service by Hendrick’s Toyota. Andrew’s team work by taking care of me first and then passing the job back to Kody, who took time out of his rare off day to come in late and take care of me. Thanks Andrew and Kody. Just for the record, my only affiliation with Hendricks is keeping my old 4-runner and Avalon on the road. More

Eric Rocks!! After getting maintenance done on my 2000 Corolla at the other dealership in town (less than a mile from my house) and speaking with sales people ther After getting maintenance done on my 2000 Corolla at the other dealership in town (less than a mile from my house) and speaking with sales people there, I was not satisfied. I came to Hendrick on a Sunday back in December and was greeted by Eric Muddiman, who was off that day but had come in to meet a client. We test drove a Corolla and a Camry since I wasn’t sure which I preferred. After the test drive and thanks to Eric’s great product knowledge, I decided I wanted the Camry. I told him I wouldn’t be ready to purchase for a few months and he never pressured me to buy that day. He didn’t hound me in the coming days or weeks after the visit either. I visited the lot again browsing the selection in January. Eric was there and told me they didn’t have exactly what I wanted but he’d let me know when they got it in. I got a text from him at the beginning of February letting me know the date my car would arrive on the lot! I had several scheduling conflicts, but Eric never had a problem with rescheduling. The third time was a charm and we just made the final deal on the exact car that I wanted at a price I can’t beat! I’m pretty sure he came in on his day off after I had to reschedule the day before. It was Sunday so the detail guy wasn’t there. He detailed my car himself! Eric was transparent, honest, and genuine throughout the entire process. I couldn’t recommend a better salesman (also a great guy) and will be back in July when my friend, who was with me through the process, purchases a RAV4! Blake in the finance department was also great and very professional. Patrick was a pleasure to work with. A+ all around. More

Absolutely Amazing I went in to buy my first car and the whole team at Hendricks Toyota was just welcoming and so helpful with every moment! I walked away with my dream I went in to buy my first car and the whole team at Hendricks Toyota was just welcoming and so helpful with every moment! I walked away with my dream car! So thankful! More

Great experience! I came to get an used car, but I left home with new one and that's because of Shelly Grimes, an excellent employees, who is very professional and pati I came to get an used car, but I left home with new one and that's because of Shelly Grimes, an excellent employees, who is very professional and patient. I don't know anything about cars besides driving, but everything she explained was understandable. I will definitely recommend her for future purchase. More

Thank you !! Through everything i really appreciate you guys and thank you for everything you guys have done in helping me and my fiance words cannot express my de Through everything i really appreciate you guys and thank you for everything you guys have done in helping me and my fiance words cannot express my deepest gratitude More

Long Distance Purchase We live a few hundred miles from the dealership and Danny was very responsive to answering all of our questions and helping us get the best deal. He We live a few hundred miles from the dealership and Danny was very responsive to answering all of our questions and helping us get the best deal. He made this long distance purchase really easy and even came in to meet us on his day off. His service was excellent and we would definitely buy from him again! More

My experience was great and I had fun while doing business. I’m just being honest.the reason I came back to this dealership is l bought cars from there before and l was treated exceptionally well.thats my reaso I’m just being honest.the reason I came back to this dealership is l bought cars from there before and l was treated exceptionally well.thats my reason for coming back. More

Quality with speed Setting up the appointment was easy. Getting to the location was easy. Checking in was easy. The best part was while I waited I could enjoy a hot c Setting up the appointment was easy. Getting to the location was easy. Checking in was easy. The best part was while I waited I could enjoy a hot cooked meal (SURPRISE). The experience was good and I will come back. More

great place This is a overall a great place to take your car and purchase your car. But on my day of service the wait outside to be seen was way too long cars we This is a overall a great place to take your car and purchase your car. But on my day of service the wait outside to be seen was way too long cars were lined up behind me waiting to move to the garage. I just walked inside because it was going to rain. I met Kody and he was excellent with providing me service. More

Superior Service Jessi Muhs in the best service advisor in 30+ years of Toyota service experience. I am recommending this dealership and service department to relativ Jessi Muhs in the best service advisor in 30+ years of Toyota service experience. I am recommending this dealership and service department to relatives and neighbors. More