Hendrick Toyota North Charleston

Unprofessional Contacted sales team to discuss a pre-owned vehicle. Initially had good response; received pictures and feedback about the car of interest, as I am no Contacted sales team to discuss a pre-owned vehicle. Initially had good response; received pictures and feedback about the car of interest, as I am not local. Went downhill from there. They offered $5000 less than my previous lowest appraisal value on my trade (all this week). Would not provide me with information about where their appraisal number came from (I'm assuming they could not back it up with any documentation). They did not follow-up with me regarding an alternate offer on their vehicle without trading, nor with any information about costs for warranties. When I contacted them 24 hours later about their seemingly lack of interest in discussing any additional options/ offers, I was simply told that manager said my offer "was out of the equation". This is interesting, as it was only $1000 under asking price and they didn't discuss any counter. My requests for the manager to contact me were ignored, as well. Does not seem like they want to do business, and I was trying to purchase the car before end of year. Very poor customer service, communication. I have purchased many cars over the past 25 years and never had an experience like this. More

I was impressed The dealership was filled with customers. However, the staffs in service were efficient, courteous and professional. My turn around time was impress The dealership was filled with customers. However, the staffs in service were efficient, courteous and professional. My turn around time was impressive. I have enjoyed my experience. More

coolant leak really enjoyed Carolyn and the service she provided. she was able to get my car fixed up. they have nice accommodations within the dealership. would really enjoyed Carolyn and the service she provided. she was able to get my car fixed up. they have nice accommodations within the dealership. would visit again. More

Fast and smooth experience Ms. Janet Montague was the sales consultant that helped me and i am so thankful for her friendly and professional attitude. She helped me through fr Ms. Janet Montague was the sales consultant that helped me and i am so thankful for her friendly and professional attitude. She helped me through from the moment that i walked in , made me feel comfortable because it was my first time to buy a car by myself. My brother used to come with me the first two times that i bought a car but this time i thought i will try to do it myself and Janet was very helpful and supportive. I walked out of the door and drove my new 2018 Toyota Corolla very happy and excited! Thanks again Janet and also the other guys at the finance department. More

Awesome Really enjoyed Eric and the service he provided. He was great to me and was able to give me a great price for the brand new car I received. Great guy Really enjoyed Eric and the service he provided. He was great to me and was able to give me a great price for the brand new car I received. Great guy and would love to go back for sure. More

Very professional and exceptionally pleasing experience! Salesman Eric Muddiman is professional, patient and he goes the extra mile to find the car that truly meets your needs. I feel he is honest, cares ab Salesman Eric Muddiman is professional, patient and he goes the extra mile to find the car that truly meets your needs. I feel he is honest, cares about the customer, spends the time to listen and searches for the vehicle you want. I didn't feel rushed or pressured to make a decision. I met with Eric 3 times and looked into buying several different cars until i found the one that is perfect for me and my budget. Eric was pleasant, patient and encouragung each time. He provides a lot of detail and answers all questions. Manager Patrick Coleman and Mike Donoghue in finance were great to work with--pleasant, helpful, and no pressure. More

Great Experience! This is the third vehicle I have purchased through Rick Hendrick. They always have friendly staff and provide nice accommodations for customers; Loung This is the third vehicle I have purchased through Rick Hendrick. They always have friendly staff and provide nice accommodations for customers; Lounge areas, coffee, TV, etc. Their servicing dept is great with the follow-up care of the vehicle(s). More

Service adviser Chrissie Rice Chrissie has been my service adviser a few years now and I wouldn't have anyone else looking after my Tundra truck needs. She's always spot on when I Chrissie has been my service adviser a few years now and I wouldn't have anyone else looking after my Tundra truck needs. She's always spot on when I call and ask questions and never hesitated to return my calls in a very timely manner. While at the dealership, I even recommended Chrissie to another customer that was having problems there at the dealership. Thanks Chrissie, and Happy New Year More

They go the extra mile Buckley Fulghum has been my service advisor for a few years. He has gone out of his way to be accommodating to me while my van is being serviced. I Buckley Fulghum has been my service advisor for a few years. He has gone out of his way to be accommodating to me while my van is being serviced. I live 70+ miles from Charleston, but find it is worth the drive for their service. More

Outstanding Service! The entire Hendrick Toyota staff was great! Eric was straight forward, honest, and knowledgeable. He answered all my questions and treated me as if I The entire Hendrick Toyota staff was great! Eric was straight forward, honest, and knowledgeable. He answered all my questions and treated me as if I were family! I couldn't have asked for a better buying experience and would highly recommend this dealership to all! More