Hendrick Toyota Concord

Best car buying experience ever! Like most people, I have always hated the process of buying a new car. The back and forth "let me take this to my manager" game is just exhausting. Ho Like most people, I have always hated the process of buying a new car. The back and forth "let me take this to my manager" game is just exhausting. Honestly, I would rather have a root canal. So imagine my surprise to have actually ENJOYED the purchase of my new 4Runner. What was the difference? Ken Nance. Ken was patient and answered all of my questions when I was torn between an SR5, TRD, and a Limited. He spent the time explaining all of the options available and differences in the models. He never made me feel rushed or like I was bothering him with all of my questions and indecisiveness. When I finally made my decision, he made the "haggling" experience as painless as possible. The day I picked up my new Limited, he set up my Bluetooth, showed me how to use my remote engine start, heated seats (did I mention I live up north and traveled several hundred miles for this great deal), navigation, etc. We had fun setting my radio presets and discovering we had very similar tastes in music. Anyway, it was a great experience and I will definitely be going to Ken again in the future. Maybe next time it will be the TRD Pro I liked!! More

Great friendly car purchase experience I was in market for about a month looking at cars online only. I was driving by this dealership and stpprd by - not with the intention to purchase Cam I was in market for about a month looking at cars online only. I was driving by this dealership and stpprd by - not with the intention to purchase Camry. Talking to Ken for about 10 minuets, I immediately decided to purchase at that moment. It was one of the best and smooth car purchase experience. More

A Dream Fulfilled Once upon a time I went to the Toyota dealership to get a mud flap replaced on my Scion and came home with a RAV 4, my dream car! I've never liked tr Once upon a time I went to the Toyota dealership to get a mud flap replaced on my Scion and came home with a RAV 4, my dream car! I've never liked trading cars because the process has been lengthy and arduous, and I've always settled for a vehicle rather than going for what I really wanted! Not this time! Ken Nance and his team made things easy and FUN! Ken worked to get me the car I had always wanted at a payment to fit my budget. I love my RAV4! Whenever I'm ready to trade again, I'll call Ken Nance! More

wouldn't purchase a vehicle anywhere else but hendricks Ken Nance was probably the most honest sales guy I've ever met. It's refreshing to know there are still people out there like that. Next vehicle I pur Ken Nance was probably the most honest sales guy I've ever met. It's refreshing to know there are still people out there like that. Next vehicle I purchase if he's still there he definitely will have a repeat customer. More

Ken Nance Makes It Easy I actually flew from Dayton Ohio to Charlotte to get my vehicle. Ken was easy to work with and the process was smooth and easy. When the process was c I actually flew from Dayton Ohio to Charlotte to get my vehicle. Ken was easy to work with and the process was smooth and easy. When the process was completed Ken walked me through the new features of my 4Runner and helped me get my phone connected before I left. First rate sales guy at a first rate organization! More

“Very helpful and friendly” From picking me up at airport to helping me through the buying experience, couldn’t recommend Ken any higher! Bought a Tacoma SR5 and am very happy wi From picking me up at airport to helping me through the buying experience, couldn’t recommend Ken any higher! Bought a Tacoma SR5 and am very happy with purchase! More

The salesman had a smile and was very knowledgeable The salesman was very helpful and professional when selling the vehicle. He was courteous and attentive ,made it easier to make my decision on tradin The salesman was very helpful and professional when selling the vehicle. He was courteous and attentive ,made it easier to make my decision on trading my car. More

Best buying experience! Ken made me feel like I was a friend during such an important purchase! It was the best buying experience I've had and would recommend him to others! Ken made me feel like I was a friend during such an important purchase! It was the best buying experience I've had and would recommend him to others! More

Best car buying experience ever! What a great day. We were buying a car as a gift. Ken was as excited as we were. We were his second customer to buy a car as a gift. He knew just w What a great day. We were buying a car as a gift. Ken was as excited as we were. We were his second customer to buy a car as a gift. He knew just what to do. From the moment we started walking through the lot to look at Siennas, we had a great time. He loves to fish, we love to fish. It went from there. Ken helped us decide on the trim level we needed and off we went. He knew the car well and showed us all the bells and whistles. It always takes time to purchase a vehicle, but Ken made the time very enjoyable. He is pleasant, not aggressive. It was like buying from a friend. In fact, we left today making a new friend. Thanks Ken for a great day! Everyone at Hendrick's Toyota was helpful today. More

Cliche car salesman I was promised a SE Camry with certain features at the time of sale. When I picked up the car it was not what I was told it would be. The sales staf I was promised a SE Camry with certain features at the time of sale. When I picked up the car it was not what I was told it would be. The sales staff basically told me what I wanted to hear to make the sale . I will never buy from them again More