Hendrick Toyota Concord

Great customer service Chris Sands was very customer friendly. He listened and answered all my questions. He didn't act annoyed with me. I will be asking for Chris when I vi Chris Sands was very customer friendly. He listened and answered all my questions. He didn't act annoyed with me. I will be asking for Chris when I visit Hendrick Toyota Scion of Concord in the future. More

Service review I would recommend this dealership for service. My service advisor, Micheal Sheehan, was great. It had been a while since I had been to this dealership I would recommend this dealership for service. My service advisor, Micheal Sheehan, was great. It had been a while since I had been to this dealership because I was not satisfied with customer service with the sales area. But I will be going back to the sales area. More

Service My experience was excellent I made an appt and needed to be out quickly and my car was taken care off quickly and efficiently. Mike and the service d My experience was excellent I made an appt and needed to be out quickly and my car was taken care off quickly and efficiently. Mike and the service dept did an excellent job. More

Purchase There will be a 4th car and beyond, why not. The product is solid. I know people that bought higher end card that take it there for service! There will be a 4th car and beyond, why not. The product is solid. I know people that bought higher end card that take it there for service! More

Exceptional Service Provided Always Mike Sheehan provides exceptional customer service that I have not found elsewhere and is main reason I return for service on my vehicle. Mike goes e Mike Sheehan provides exceptional customer service that I have not found elsewhere and is main reason I return for service on my vehicle. Mike goes extra miles to help customers by listening, and as a result Mike listens to understand, vs listening to just reply. All service personnel should emulate Mike as Mike's handling of service visit from beginning to end is thorough, detailed, and exceptional and I look forward to next maintenance visit as that welcoming smile and personable attitude make me feel welcome each and every time. More

Ask for Carl Scott! I had a great car buying experience at Hendrick Toyota after having a less than ideal experience at another Charlotte-area Toyota dealership. Carl Sc I had a great car buying experience at Hendrick Toyota after having a less than ideal experience at another Charlotte-area Toyota dealership. Carl Scott was an excellent salesperson and was respectful and patience as this was my first car buying experience. Carl is trustworthy and knowledgeable and treated me like family. I would highly recommend this dealership and that car buyers work with Carl. More

Mark Higdon, best of the best. I was looking for a car for my daughter. Mark found the perfect car at a fantastic price, my daughter was overjoyed. He was available at anytime, even I was looking for a car for my daughter. Mark found the perfect car at a fantastic price, my daughter was overjoyed. He was available at anytime, even in his day off, I will call on him again for my next vehicle purchase. Phenomenal job A+ More

Painless My wife and I came in to iron out some options on the Camry. We were very impressed with the flexibility of Kizzy and the staff to allow us to test dr My wife and I came in to iron out some options on the Camry. We were very impressed with the flexibility of Kizzy and the staff to allow us to test drive a model off the showroom floor. We felt so good about that unit that we decided to bring it home...at a boy team Hendrick!! More

Worst Experience This is the worse experience I have ever had and it still continuing. Will not be return customer. My sales guy was great but the financing has been This is the worse experience I have ever had and it still continuing. Will not be return customer. My sales guy was great but the financing has been a nightmare and a rip off. I took the car home on 3/16/17 after spending 4 1/2 hours there and signed all papers.. I made my decisions in 30 minutes. I knew that we might have to change from a lease to purchase due to credit. I placed 300.00 down and left. I got a call Saturday night 3/18/17 that I needed to come by Sunday and sign more papers. When I arrived I was told that the lease didn't go thru which wasn't a surprised. BUT the purchase did go thru and they needed another 700.00. I was working with a budget that I explained upfront and no word was mentioned that there would be a possibility of more money for a deposit. I didn't even bring anything with me to be able to pay. I thought I was just signing papers. After another 2 hours I left. I know have invested 6 1/2 hours at the dealership and multiple phone calls and texts. I talked to them on Tuesday and explained to them if I would have known about the cost I wouldn't have purchased the car I got. I paid 500.00 and he said he would check and see what they could do with the remaining 200.00. In the end nothing could be done. I get another call today 3/30/17 that I needed to sign more papers and they had great news. They cut payments 2.00 a month off and went from 75 months to 72 months. They have completely drained my account. This isn't what I wanted to do but now I am stuck. I would not have put myself in this position if I would have known I would have to cough up a 1000.00 unexpected. They are bringing the papers to me to sign so I don't have to waste anymore of my time at the location. This was my first time purchasing a new car and the worst nightmare I have ever had. They told me they had never had to go back to get more money from a customer that this was something the bank required and there was nothing they could do. So how can you reduce the months and reduce my payments by 2.00 a month now. Why wasn't this done in the first place and you could have explained that there might be possibility of more money coming out of pocket. As they continue to come back to me with more it's making the situation worse. This is not what the Hendrick mission is or what they guarantee. I know they could have done something to lower the deposit but what's done is done. I have no other choices. Bank account is now empty but I have a new car to drive. I would not have made this decision if I knew the cost upfront. I would have gone a different route. I have discussed all of this to them. I am upset now over the whole situation. Isn't buying your first new car suppose to be a wonderful experience. Instead it's the worst nightmare I have ever had. They will do anything for a sale. More

We had a good experience with Amanda L Amanda sales rep was so patient answering our questions and doubts. Even though we turned down the deal she called us again and was ready to engage. S Amanda sales rep was so patient answering our questions and doubts. Even though we turned down the deal she called us again and was ready to engage. She did walkthrough the features in the car. She helped us to test drive the car and trade in our old car. Overall our experience with Hendrick branch was good More