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Hendrick Toyota Concord
Concord, NC
1,130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,130 reviews
April 06, 2018
First Time Visit All went well on this visit to repair a passenger side airbag recall from Toyota. Everyone was very friendly and helpful. Good job by the service de All went well on this visit to repair a passenger side airbag recall from Toyota. Everyone was very friendly and helpful. Good job by the service department. More
by Tootsie80
Employees Worked With
Jeremy Scott
April 06, 2018
Great purchase experience Great overall experience. Andrew did a great job. Very attentive and knowledgeable of the Highlander of which I specifically was interested in. He and Great overall experience. Andrew did a great job. Very attentive and knowledgeable of the Highlander of which I specifically was interested in. He and the sales manager worked to find the right vehicle at a fair price. I’m enjoying the SUV thus far and will definitely use the dealership for all my service needs. More
by HappyHighlanderPurchaser
Employees Worked With
Andrew Revilla
April 05, 2018
went in for 10,000 mile service. Good experience Good experience with the service person, Christ Garzone. Took less than an hour. Chris was very efficient from the moment i pulled in the service ar Good experience with the service person, Christ Garzone. Took less than an hour. Chris was very efficient from the moment i pulled in the service area. More
by highlander
Employees Worked With
Chris Garzone
April 05, 2018
Excellent Because the service was excellent and the employees were friendly. They were prompt, efficient, through and over all accommodating. I would highly re Because the service was excellent and the employees were friendly. They were prompt, efficient, through and over all accommodating. I would highly recommend them as the only place to service your Toyota. We have used their service center since first relocating to Charlotte, NC in 2008. Thank you! More
by Bestcustoner73
Employees Worked With
Ryan Reeves, Technician, Matt Baranoski
April 05, 2018
My experience was good I knew what I wanted and the staff was helpful I would recommend others to the dealership. Amanda and the sales manager did a good job. I knew what I wanted and the staff was helpful I would recommend others to the dealership. Amanda and the sales manager did a good job. More
by Dbooker2
Employees Worked With
Amanda Gilliland
April 05, 2018
The experience was awesome Henry's dealership is great the people that helps you official and explaining how the car is for the car is about make sure you understand explain eve Henry's dealership is great the people that helps you official and explaining how the car is for the car is about make sure you understand explain everything in detail excellent the sale representative was excellent and explaining and showing you the Futures other car and how it works if you need any assistance at any time you could give that person a call thank you More
by Patricia Johnson
Employees Worked With
Shelly Rivera
April 04, 2018
Purchased a Car I was a able to purchase a car. Everyone was polite and helpful. Especially our sales associate Noel, he had a lot of patience and was extremely helpf I was a able to purchase a car. Everyone was polite and helpful. Especially our sales associate Noel, he had a lot of patience and was extremely helpful. Everyone who assisted us that night, were very helpful More
by M.gon2
Employees Worked With
Noel McKenzie
April 04, 2018
Oil change, 100000 mile check up, 2 new tires Friendly service (April was great). 1 day after I got my 2 new tires I got an email about a tire special, buy 3 get 1 for a dollar. Wish I came in Friendly service (April was great). 1 day after I got my 2 new tires I got an email about a tire special, buy 3 get 1 for a dollar. Wish I came in a day later! More
by Toyotasurvey
Employees Worked With
April Knabbe
April 04, 2018
Great place for service Excellent service in terms of waiting time and concern for problems I discussed. E-mail alerts you to time for service. Woody is an excellent service Excellent service in terms of waiting time and concern for problems I discussed. E-mail alerts you to time for service. Woody is an excellent service person with whom to work. More
by Carolyn Cooper
Employees Worked With
Woody Woods
April 03, 2018
Oil change, bulb change, brake adjustment and cleaning. I've always considered Hendrick Toyota as an excellent dealership for service and sales. However, my last experience was and continues to be a nightma I've always considered Hendrick Toyota as an excellent dealership for service and sales. However, my last experience was and continues to be a nightmare. I brought my Tundra in for service. It was returned to me with a smashed rear bumper. The service representative explained that while test driving the vehicle someone ran into the back of it. Hendrick Toyota took NO RESPONSIBILITY for what happened. They gave me the name and insurance of the person that hit my truck and told me it was my responsibility to get my vehicle repaired, because as they put it, "The accident was not their fault." To make matters worst, they still required that I pay for the service they rendered. Oh, they deducted $9.95 for the plate bulb they installed, because it was smashed with the bumper. This was 1 week ago and I'm still trying to get my bumper replaced through the insurance of the driver that hit the vehicle. Nightmare Continues More
by Darryl1333
Employees Worked With
Justin Dreyer
