Hendrick Toyota Concord

Bad service I bought my 2016 Camry se from this Toyota location. I do my monthly maintenance here as well. Justin dreyer was my service advisor. I recently got m I bought my 2016 Camry se from this Toyota location. I do my monthly maintenance here as well. Justin dreyer was my service advisor. I recently got my oil change, tire rotation and engine filter replace. A day after, my car stunk and one of my lug nut came off when I drove. I’m a field service engineer and this isn’t safe for my job. I depended on this service center but was very disappointed at the end. I brought my car back and asked for Justin dreyers help but it seems like he wasn’t on my side. All my lugnuts were wrong and bigger and did not fit my oem tool in my trunk. Justin says they were worn when it never fit my tool socket. Justin told me I’ll have to either buy all new lug nuts or buy an extra lugnut for the one that flew off. This guy is seriously trying to get every penny he can from me. Luckily I spoke with the service manager and he was able to assist me with my concern. Overall, I find Justin as a horrible service advisor who only seeks for his own benefits instead of helping customers with their concern. Justin even had the nerve to tell me they found some spare lugnuts for my car when I was the one who spoke with his service manager who helped make sure my car was taken care of. In the end, I got the correct lugnuts but my car still smells. I’ll never take my car here for Maintenance anymore. More

Review rating I am very excited about the purchase of my new Toyota Camry! The sales staff and dealership are exceptional and I would highly recommend them to my f I am very excited about the purchase of my new Toyota Camry! The sales staff and dealership are exceptional and I would highly recommend them to my family and friends! My salesmen Marcos Velasquez was awesome! I look forward to working with him again in the future! Thanks so much for everything and I am very grateful! Sincerely, Anna Cavender More

The salesperson Noel McKenzie. Noel is such a people person! He has a great personality, and very efficient with the sales process. I would definitely recommend him to any of my fri Noel is such a people person! He has a great personality, and very efficient with the sales process. I would definitely recommend him to any of my friends buying a car. More

Wonderful Experience Noel McKenzie and Paul Shaw helped to make my new car buying experience as hassle free as possible. I was at Hendrick Toyota Concord looking for a ne Noel McKenzie and Paul Shaw helped to make my new car buying experience as hassle free as possible. I was at Hendrick Toyota Concord looking for a new car due to my vehicle being totaled in an unfortunate accident. Both employees helped make a very stressful time a wonderful new car buying experience with their great personalities. Noel McKenzie is a very knowledgeable salesman and was able to answer any questions I had concerning the car I purchased. Both Noel and Paul went above and beyond to help ensure I obtained the best deal possible. I would definitely recommend Noel and Paul to anyone looking to buy a car from Hendrick Toyota Concord. More

Excellent Service!! Great service provided. Employee explained the issue and steps that was done to repair the issue. Would recommend others to visit this location for an Great service provided. Employee explained the issue and steps that was done to repair the issue. Would recommend others to visit this location for any service. More

my beautiful purchase My sale men was very knowledgeable about my purchase and had the gift of gab was on point about my time and straight forward about negotiating my pric My sale men was very knowledgeable about my purchase and had the gift of gab was on point about my time and straight forward about negotiating my price very happy and very pleased with his service. I would come again and recommend my family and friends to him. Outstanding continue success More

Extraordinary and superb salesperson Alanis Moran is a great salesperson who proficiently explained to me the options I had in buying a new car in a realistic approach. I have dealt with Alanis Moran is a great salesperson who proficiently explained to me the options I had in buying a new car in a realistic approach. I have dealt with many car salesmen and have heard lots of flowery eloquent enticing dissertations trying to persuade me about what I need and how much that will be - at least what what they thought... many of my various car buying experiences ending with “I hope it’s a long time before I need to buy another car due to the experience I endured of arguing, price haggling, getting laughed at, etc... However, this time my expletive with Alanis was far from that. I was just looking with intent to buy later and she straight up, honestly, and proficiently gave me options that would accommodate an immediate purchase. The met the deal I needed with the options I wanted as opposed to my other experiences of the salesperson’s idea of what I should get. The deal was really good and Alanis was an absolute joy to work with. I could go on and on but if more salespersons were like Alanis, the car buying world would be a much diffent and definitely better place. Probably the biggest thing I can say sets her apart is being up front as honest. She told me the truth not what she thought I wanted to hear or what would convince me to buy. I hope I will be able to find her for my next vehicle. More

Awesome Experience in Buying Our New Car I have purchased many cars over the years and by far this was our best experience ever. Shelly Rivera was excellent. Courteous, professional and very I have purchased many cars over the years and by far this was our best experience ever. Shelly Rivera was excellent. Courteous, professional and very knowledgeable. Sales manager James Ramirez and the Finance specialist Chris were both extremely accommodating. Look forward to purchasing our next car at your dealership. More

Great dealership Noel helped us through every step of the buying process to help us get into our new car. He is friendly and got us the best deal! Noel helped us through every step of the buying process to help us get into our new car. He is friendly and got us the best deal! More