Hendrick Toyota Concord

Go see Noel! I can't say enough good things about my sales peson, Noel McKenzie, at Toyota Concord. He was knowledgeable, straight forward, friendly, competent, pr I can't say enough good things about my sales peson, Noel McKenzie, at Toyota Concord. He was knowledgeable, straight forward, friendly, competent, professional, and caring. He really makes an effort to build relationships over time and treats you like a person. He was great with me and my whole family. Noel made sure I got what I wanted in a vehicle and took thet time to ensure my new car was how I wanted it upon purchase. I would definitely go back to this dealership for my Toyota needs. Run don't walk to see Noel to buy your next car! My only complaint is that my new car wasn't as clean as I wanted it to be upon purchase. It didn't seem like it was vacuumed inside and was still somewhat dirty on the outside in the back. I had to go back twice to have it done properly. Otherwise I'd say service here was very good overall. More

This dealership experience was awesome and so was Elijah! I just bought a highlander and it was the best car buying experience I’ve had! The service from Elijah, Jeff, Darian, and Anthony was great! Thank y’ I just bought a highlander and it was the best car buying experience I’ve had! The service from Elijah, Jeff, Darian, and Anthony was great! Thank y’all so much I love my new car! Definitely worth the hour and a half drive for amazing service!! More

2019 Toyota Tacoma TRD Sport We purchased a 2019 Toyota from Noel and was very happy with Noel as well as Hendrick Toyota of Concord! One of the easiest dealerships to work with. We purchased a 2019 Toyota from Noel and was very happy with Noel as well as Hendrick Toyota of Concord! One of the easiest dealerships to work with. Thanks again Noel for your help with our purchase! More

We recently purchased a new vehicle with the help of Noel McKenzie. He was very kind and very helpful. If you are purchasing a vehicle, please ask for Mr. McKenzie. He will help you in your decision making McKenzie. He was very kind and very helpful. If you are purchasing a vehicle, please ask for Mr. McKenzie. He will help you in your decision making and purchase! More

Hello! In October of this year, we became the owners of Toyota Highlander. The only thing that pleased us was the presence of a car. Unpleasant memories of the visit, unfortunately, remained. The feedback Toyota Highlander. The only thing that pleased us was the presence of a car. Unpleasant memories of the visit, unfortunately, remained. The feedback form is asked to be filled out almost immediately, but the catch is already at the end. Having discussed the final amount of the purchase of the car, an unexpected surprise awaited us in the form of paying the amount for the rooms, which we did not say about, but simply left as an unpleasant surprise. It would be fair to the buyer to voice such moments. A pleasant conclusion was communication with an employee from the financial department Chris. Unfortunately, I feel cheated. Whether I am ready to visit this salon in the future, hardly More

Great experience! Worked with John Larson in buying our 2018 Highlander. It was a smooth and easy process. He walked us through all the steps on how to use the cars hig Worked with John Larson in buying our 2018 Highlander. It was a smooth and easy process. He walked us through all the steps on how to use the cars high end features. We highly recommend requesting John when shopping for your next car. More

Great Experience Dealing with Paul Shaw was a feeling of accomplishment. Talking to Paul on purchasing a new car was rewarding. He heard everything I said that I wan Dealing with Paul Shaw was a feeling of accomplishment. Talking to Paul on purchasing a new car was rewarding. He heard everything I said that I wanted in my new vehicle.The first car he showed me was a red Rav4 which was nice, but i requested a blue one . The following week Paul found my blue Rav4 which I requested.My dream vehicle . I had extremely pleasant experience dealing with Paul Shaw,and he was patient, honest, and showed his skills as a dealer. I would highly recommend him to others who are looking to purchase a vehicle from Hendrick Toyota of Concord. Thanks Paul Shaw for caring. Miriam Glover More

Derrin/Darrin the sales manager is the rudest person I have ever encountered trying to buy a vehicle. Not sure if he is new or just plain stupid, but he definitely has no knowledge on how to do his job o have ever encountered trying to buy a vehicle. Not sure if he is new or just plain stupid, but he definitely has no knowledge on how to do his job or customer service. Would not recommend a single soul to this dealership if you have to work with this guy. He will act like he is better than you and will not work to try to make anything happen. What a waste of space in an organization with such a great reputation. More

Outstanding Support John Larson is an outstanding salesman. Although I was initially looking for a Camry SE or a RAV4 LE, John was patient with me and showed me other mo John Larson is an outstanding salesman. Although I was initially looking for a Camry SE or a RAV4 LE, John was patient with me and showed me other models of the RAV4. I eventually settled for the RAV4 XLE. This vehicle had all the items I was looking for, including leather seats. John is a very knowledgeable salesman, and I will recommend him to anyone I know who is interested in purchasing a Toyota from Hendrick Toyota. Thank you for all the support and it was a pleasure doing business with John and other Hendrick Toyota staff. More

Shady Sales Manager Hendricks Toyota of Concord, Buyer Beware!!!!!!! I have been shopping for a New/Used Toyota Tundra truck for quite some time and I finally found one t Hendricks Toyota of Concord, Buyer Beware!!!!!!! I have been shopping for a New/Used Toyota Tundra truck for quite some time and I finally found one that was exactly what I was looking for. I contacted Hendricks and spoke with a fantastic salesman, Thomas Murrell. Thomas was knowledgeable, helped me with whatever question I had and after a few days of going back and forth, settled on a price for a 2017 Toyota Tundra Limited TRD edition with 29k miles, for $37,800. I asked Thomas if I could put a deposit/hold on the Truck because I couldn’t get there until Saturday morning 7/27 because of work. Thomas stated he already spoke to the sale manager and told him I would be here on Saturday and we were good to go. Thomas and I spoke Friday 7/26 and told him I submitted the credit application to start the process and get that out of the way. Thomas acknowledged that it had been received and I would be financing $32,800 after putting $6,400 cash down. We had a casual conversation and ended by stating we would see each other at 9:30am Saturday morning. On Saturday at approximately 8:45am as I was about to walk out the door, I received a call from Thomas stating someone else was here with a check in hand to buy the truck and that another salesperson sandbagged us, knowing full well the truck was spoken for already. I told Thomas, the sales manager already knew we had a deal and that I was on my way. About two minutes later I received a call from Sales manager Jeffrey Reeves explaining that he would make it up to me and that he couldn’t/wouldn’t hold the truck for me and was selling it to the other guy, knowing full well Thomas and I struck a deal a few days prior and that I had filled out the credit app and was actually on my way up to purchase the truck when I was notified that the truck was being sold out from under me. Reeves continued the Political BS, stating he wouldn’t and couldn’t sell it to me now because the other person was already here and said they would make it up to me by selling me another truck. I explained I did NOT want another Truck, I want the one that was agreed upon. I explained to Reeves, this is exactly the reason people HATE the car business because of shady/slimy deals like this. Reeves is a spineless weasel just like the Salesperson that sandbagged my sales guy Thomas. I would not recommend this dealership to anybody because they can NOT be trusted. Reeves is your Typical Sales Manager that will do whatever it takes to screw someone over, no matter the cost. I want to thank Thomas Murrell for his courtesy, honesty and professionalism throughout this process, and told him, you are the one that should be the Sales Manager, not Reeves. Guys like Thomas are far and few between and his honesty and professionalism should not go unnoticed. If you want a new/used Toyota, please go to Toyota of Gastonia, ask for Tracy Surratt, Tracy was honest, courteous and upfront with me from the word go. Couldn’t ask for nicer people to deal with. More