Hendrick Toyota Concord

Excellent service, communication, and follow up during the service process. Steven Spooner took the time to research my vehicle's issues, check for potential warranty coverage, and order necessary parts the service process. Steven Spooner took the time to research my vehicle's issues, check for potential warranty coverage, and order necessary parts. More

The Service Rep was very knowledgeable and was able to address all of my . I especially appreciated the fact there was no pressure to perform a lot of unnecessary services. address all of my . I especially appreciated the fact there was no pressure to perform a lot of unnecessary services. More

Excellent reception. In particular, Eng. Abadi Almasri (Service Advisor) was professional and very kind. I have a Honda but I will continue using Hendrick Toyota Concord. (Service Advisor) was professional and very kind. I have a Honda but I will continue using Hendrick Toyota Concord. More

I took my 2019 Camry in for service and I was pleasantly surprised at how fast they got my car done in the service department considering they were really busy today;Having an appointment definitely helped surprised at how fast they got my car done in the service department considering they were really busy today;Having an appointment definitely helped will continue to use them in the future! As for the gentleman that helped Matthew Baranoski I only have nice things to say about his customer service he greeted me as soon as I got out of my car and even came to where I was waiting to let me know my car was done. More

Eric Hall was great! Very pleasant to work with and professional. Also, awesome follow-up after purchase. I could tell he truly cared and wanted to ensure that I understood all of the features and th professional. Also, awesome follow-up after purchase. I could tell he truly cared and wanted to ensure that I understood all of the features and that he was available at anytime should I have questions. More

Easy to contact, customer oriented, facility is clean, bright. The Service Advisor, Mr. Austin Dixon is very professional, attentive, thorough. Overall, he provided me with excellent service. bright. The Service Advisor, Mr. Austin Dixon is very professional, attentive, thorough. Overall, he provided me with excellent service. More

Outstanding customer service in the Service Dept. I’ve never been disappointed with my service. I highly recommend using their service department for your car. never been disappointed with my service. I highly recommend using their service department for your car. More

The entire dealership was very professional I enjoyed working with everyone. In particular Thomas Mueller did an amazing job at making me feel special with a bow added to the vehicle as well as his detai working with everyone. In particular Thomas Mueller did an amazing job at making me feel special with a bow added to the vehicle as well as his detailed explanations on how to work all the multiple electronic functions of the car I feel very confident I would refer anyone to this dealership More

Just had a pop-in warranty issue with new wiper installation of about 10 days ago. Today's rain was first chance for usage. I pulled out of my garage and was immediately aware that the driver wiper installation of about 10 days ago. Today's rain was first chance for usage. I pulled out of my garage and was immediately aware that the driver wiper was not operating correctly. I did not know if Chip was in today but I knew that I wanted someone to see it today. Chris, fortunately, was in-house today. I explained the situation and he fixed it by replacing the wiper in service bay. I drove away happily. More

LaChrisha Wilson is AMAZING!!! We could not have been more pleased with her transparency and shared knowledge. She was able to provide us with excellent customer service as soon as we walked in the door. more pleased with her transparency and shared knowledge. She was able to provide us with excellent customer service as soon as we walked in the door. LaChrisha was full of energy and had a great bubbly personality. We decided on a car we wanted and even though it was a used non Toyota vehicle, LaChrisha still treated our interaction no differently. We are so grateful for her! Louis O'Pharrow was great also, he helped finalize our purchase and we appreciate his patience and time. He made us feel welcomed and not like a burden. More