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Hendrick Toyota Concord

Concord, NC

4.8
1,090 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,090 reviews

November 11, 2024

everything was great no issues at all will continue to take my 4 -runner back there for service More

by msiscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Nov 13, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Chris Garzone. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 06, 2024

engine error code came up and they were quick to determine the cause. It was covered under warranty and their approval took the longest. once approved and part received, repairs done in timely man More

by dgroh31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Enix
Nov 08, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

November 04, 2024

People were great. Friendly, patient. But your pricing on parts and labor is ridiculous. My insurance adjuster showed me the parts difference between yours and Toyota.c More

by Ken
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincer Vasquez
Nov 09, 2024 -

Hendrick Toyota Concord responded

Thank you for your feedback and for recognizing the efforts of our team. We understand your concerns about pricing and labor time. Vernita Customer Relations Manager

November 02, 2024

Great customer service, Jimmy was very helpful and easy to work with. Happy with the process overall, 2nd vehicle purchased from a Hendrick dealership. More

by tyler.thomas57
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Michalec
Nov 07, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback, Tyler. We are so happy to read such a great review about your sales experience with Jimmy Michalec at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

October 29, 2024

Purchased a 2024 Toyota Tundra. It was truly a smooth and stress free buying experience. The sales staff was willing to work with us on pricing and Andrew was a great sales speciali More

by willetmb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Kaiser, Andrew Macias
Oct 29, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Andrew Macias at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

October 28, 2024

Took a few to get help and then took 2 hours to do an oil change and tire rotation. More

by Turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Feb 14, 2025 -

Hendrick Toyota Concord responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced during your visit. Your insights are invaluable in helping us identify areas of improvements and we truly appreciate you bringing this to our attention. We remain committed to enhancing our customer service to provide a better experience for all our customers. Vernita, Customer Relation Manager

October 25, 2024

Jake Crisci is a great advocate to your dealership thank you for the great service More

by Chris Haynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Hays
Oct 29, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Jake Crisci! We look forward to seeing you in the future for any of your automotive needs. Vernita, Customer Relations Manager

October 24, 2024

Friendly service advisors. Ready to assist as soon as you arriving the garage. Travis Enid is great advisor and quick to respond. More

by Yamuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Enix
Oct 26, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Travis Enix! We look forward to seeing you in the future for any of your automotive needs!

October 24, 2024

Excellent experience, service writer was very good ,l kept me informed and explained all aspects of the service. Enjoyed the video link that the mechanic produced about the service provided on my vehicle More

by Holmez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
Oct 26, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Aaron Arce! We look forward to seeing you in the future for any of your automotive needs!

October 22, 2024

Brad Treece does an excellent job in handling the servicing of my Toyota at Hendrick Toyota in Concord More

by rlyerly001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Treece
Oct 24, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Brad Treece! We look forward to seeing you in the future for any of your automotive needs.

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