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Hendrick Toyota Concord

Concord, NC

Overview
Reviews
4.8
1,129 Reviews
Call Dealership (855) 582-4379
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7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,129 reviews

May 13, 2022

Excellent service! ! The staff was very friendly and professional. Very thorough in explaining the work that needed to be done on my car. More

by Davis5723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Report | Print
May 15, 2022 -

Hendrick Toyota Concord responded

Thank you for the review. It's great to see that you had a 5 Star service experience at Hendrick Toyota Concord. We hope to see you again. Vernita, Customer Relations Manager

May 13, 2022

The team at Hendrick Toyota was very helpful, courteous, friendly and trustworthy. Jimmy & James in Sales & Michael in Finance were great to work with. Highly would recommend this dealership. More

by alissa.lodahl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ramirez, Mike Carpentier, Jimmy Michalec
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May 15, 2022 -

Hendrick Toyota Concord responded

Alissa, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your sales experience here at Hendrick Toyota Concord! We look forward to seeing you again for all your automotive needs. Vernita, Customer Relations Manager

May 05, 2022

Fast, friendly service with a job well done. Jim took care of my at the dealership and all went smooth! More

by SM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Poydock
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May 07, 2022 -

Hendrick Toyota Concord responded

Thank you for the 5 Star review for your service visit with Jim Poydock. We look forward to seeing you again. Vernita, Customer Relations Manager

April 27, 2022

The dealership has a great sales, service, and parts department. Everyone is very friendly and treat you with respect. More

by Michael B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicolas Anatrella
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Apr 28, 2022 -

Hendrick Toyota Concord responded

Hi Michael, Thank you for taking the time to leave a review for us at Hendrick Toyota Concord. We're happy we could meet your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Vernita, Customer Relations Manager

April 26, 2022

Brandon Chestnutt was very courteous, kept me updated on status, I would recommended him as outstanding. More

by tessiewall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt, Devon Ballard
Report | Print
Apr 28, 2022 -

Hendrick Toyota Concord responded

Thank you for taking the time to leave a review for us at Hendrick Toyota Concord. We are happy Brandon Chestnutt could meet your expectations! We appreciate the recommendation and hope to see you again. Vernita, Customer Relations Manager

April 26, 2022

The service department always does an excellent job. Work is completed in a timely manner and complete. Thank you. More

by jwhale430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Garzone
Report | Print
Apr 28, 2022 -

Hendrick Toyota Concord responded

We strive for 100% satisfaction, and it is great to see you have such positive service experiences at Hendrick Toyota Concord. Please don't hesitate to reach out if there's anything additional we can do for you. Vernita, Customer Relations Manager

April 12, 2022

Took my vehicle in for service and as always my service writer Chip Gonion was excellent, kept me informed, got me in and out. Chip and Hendrick Toyota Concord are the reason I keep coming back to them. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Report | Print
Apr 14, 2022 -

Hendrick Toyota Concord responded

Jeff, we are so happy to read such a great review about Chip Gonion and the team at Hendrick Toyota Concord! Thank you for taking the time to share your positive experience with us. We hope to be of service to you again in the future. Vernita, Customer Relations Manager

April 12, 2022

When we first signed the lease the buyout price was lower than when we went to pick it up. That’s very deceitful. More

by Amyktaber
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Carpentier, TJ Parris
Report | Print
Apr 15, 2022 -

Hendrick Toyota Concord responded

We are disappointed to see your one star rating. Our managers have reached out to you to address your concern via email and telephone. At your convenience, please feel to contact me on my direct number, 704-979-7613. Vernita, Customer Relations Manager

April 11, 2022

Woody was my service adviser - polite, courteous, knowledgeable and kept me posted on the services being done and the time frame for completion of work on my vehicle. More

by KayTee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody Woods
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Apr 13, 2022 -

Hendrick Toyota Concord responded

We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Hendrick Toyota Concord with Woody Woods. We hope to see you again. Vernita, Customer Relations Manager

April 08, 2022

Easy to schedule car service. Great customer service in a reasonable amount of time. Comfortable waiting room. No hassle to get in and out. More

by khunnicutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Report | Print
Apr 09, 2022 -

Hendrick Toyota Concord responded

Thanks so much for taking your time to write us such a great review for your service visit with Ryan Cawley. We appreciate your business. Vernita, Customer Relations Manager

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