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Hendrick Toyota Concord

Concord, NC

4.7
1,163 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,163 reviews

April 14, 2025

I had a great service experience at Hendrick Toyota. Quick, informative (I loved the new videos I received while waiting). -- My service advisor isn't listed below, so I'll add his name here -- HE WAS More

by daveleeandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
Apr 16, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

April 11, 2025

Always have a very good experience. Love that they're now given post videos of the maintenance of technician does which is a very nice touch. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Apr 14, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

April 10, 2025

Service Rep Joshua Matzdorf was very caring and helpful. He was responsive to my concerns and was able to translate that to the repair technician. Extremely happy with the service folks. I was also greet More

by michelle_adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Matzdorf, Chris Garzone
Apr 14, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Josh Matzdorf and Chris Garzone,. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

April 09, 2025

i not at all happy with what the tech said was wrong. it not fixed at home by myself!! it was not a 3,350-dollar wiring problem!!! chip did all he could to keep me happy. but the tech!!!! I will not be b More

by krupp3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chip Gonion, Jay Moore
Apr 26, 2025 -

Hendrick Toyota Concord responded

Thank you for taking the time to speak with your service advisor regarding this matter. Vernita, Customer Relations manager

April 07, 2025

Wife and I bought our minivan from Jacob Stott (Feb. 17). Jacob stayed late to help us. We made a deal and came back a week later (Feb 24) for closing the deal. I don't like to waste peoples times or More

by camels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murrell
Apr 10, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jacob Stott at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

April 07, 2025

Great experience pre ordering my 2025 Toyota 4runner! Top notch customer service & all employees wanted to go above & beyond! Thank you! More

by Nikki Field
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Miskelly, Jeffery Reeves, Sedric Parker, Wael Abdu
Apr 10, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

April 04, 2025

Made a same-day appointment for my 10K service. It was easy to set up my appointment and upon arrival I was greeted by the service rep who walked me through next steps and the expected timeframe t More

by pdgriffith58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
Apr 09, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

April 02, 2025

Andrew Macias made buying our new RAV 4 easy. He answered all our questions and was very happy to show us what all our options were. More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Macias, TJ Parris
Apr 07, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback, Kelly. We are so happy to read such a great review about your sales experience with Andrew Macias at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

March 29, 2025

I visited this location on 3/26/25 and my Service Advisor was Chris Norway. He was kind and friendly. Chris and the team got me in and out with my service in under an hour. Thanks Chris and keep up the great More

by katrell.smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Norway
Mar 30, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Chris Norway, Katrell. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

March 28, 2025

I had a good experience with my recall my service rep was AWESOME THANK YOU MUCH More

by dpburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Mar 30, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

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