Hendrick Toyota Concord

Travis was extremely helpful he did a great job helping me. He even tried to get me a payment plan; however, it was not possible for me to do such. me. He even tried to get me a payment plan; however, it was not possible for me to do such. More

I always used Henrick Toyota to service my vehicles. They have a great service department. Brandon Chestnut and Nico A. are two great service advisors. They're true to their words and is always looking They have a great service department. Brandon Chestnut and Nico A. are two great service advisors. They're true to their words and is always looking out for the customers. I want to thank them both for the great work they're doing. More

Service associate, Jay did a grate job getting my 2015 Highlander repaired In a very short time. So I could use it for a scheduled trip. Highlander repaired In a very short time. So I could use it for a scheduled trip. More

The service of my car was fast my service advisor. Keep me up-to-date. Keep me up-to-date. More

Took car in for service on July 20th for timing cover reseal repair and oil leak, from previous recommendations. I was given a rental car and picked-up my car on Monday, July 24th. After picking it up, I reseal repair and oil leak, from previous recommendations. I was given a rental car and picked-up my car on Monday, July 24th. After picking it up, I noticed vibration when car was idleing, making roaring noise when accelerating, clicking noise under the hood and smell of oil in cabin of car. There was also an oil spot in garage. I called Toyota and returned the car to the dealership on and left it overnight. I picked up the car the next day and was told that the shop foreman test drove the car and it was fixed. If the car had been test driven prior to me picking it up, I feel like they would have noticed my concerns and not had me to pick up the car. My service advisor Chloe wasn't there when I brought/picked up my car and another advisor assisted me, but wasn't happy about having to help me (both trips). Chloe was always so helpful and professional and I was sorry that she wasn't there when I had to come back. When I picked up the car, I asked the service lane manager if I could be refunded my labor charges of $1,002.77 for all the trouble. His reply was "Everybody makes mistakes, and no one is perfect." Yes; that's true; however, that's the exact reason that my car should have been test driven and inspected by the foreman or supervisor prior to contacting me to tell me my car is ready. I'm just thankful that I was knowledgeable enough to know that these issues were not normal and that my engine didn't lock-up on me while driving my car. This is very poor workmanship and I feel I deserve to have my labor charges refunded to me. This really makes your dealership look bad. I would appreciate a reply from you very soon. More

The service department is great here. I always see Jay Moore because he’s professional, friendly, and knowledgeable. I always see Jay Moore because he’s professional, friendly, and knowledgeable. More

Very great Service team as always and very proficient in time and info for service. time and info for service. More

Fastest, most sincere car buying experience I've ever experienced in owning 15 vehicles. I gave these guys an hour to make me a deal and they blew me away to the tune of +$9k to my favor! Holy bejeezus experienced in owning 15 vehicles. I gave these guys an hour to make me a deal and they blew me away to the tune of +$9k to my favor! Holy bejeezus! Stellar service, buy all your cars from Hendricks! More

This is my second purchase of a new vehicle at Toyota of Concord and the experience keeps getting better. Amanda Gilliland was the consummate professional on the Hendrick sales side. Concord and the experience keeps getting better. Amanda Gilliland was the consummate professional on the Hendrick sales side. More

Jay had excellent knowledge and customer service. very pleased with our service experience. Highly recommended very pleased with our service experience. Highly recommended More