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Hendrick Toyota Concord

Concord, NC

4.8
1,086 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,086 reviews

January 09, 2025

Jesse was prifessional and spot on with her knowledge of the vehicle Excellent salesperson and forthright More

by Alenandscottie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Kaiser, Jessica McClellan
Jan 10, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jessie Chase at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

January 08, 2025

Vincer Vasquez was incredibly knowledgeable and helpful! Excellent customer service, always feel well taken care of, great people, great company! More

by CCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincer Vasquez
Jan 09, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Vincer Vasquez. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 07, 2025

Vincer Vasquez was amazing and helping me quickly look over my vehicle because of a Toyota customer program. My car wasn’t due for any work yet but also proactively printed out my next service requirement More

by s.her
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincer Vasquez
Jan 09, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Vincer Vasquez. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 07, 2025

After a very disappointing experience at a different dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and set More

by Chelsea.steffen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Arellano, Kaitlyn Larson, Andrew Macias
Jan 07, 2025 -

Hendrick Toyota Concord responded

Thank you for the feedback, Chelsea. We are so happy to read such a great review about your sales experience with Andrew Macias and the team at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

January 05, 2025

All service needs addressed. Had coolant flushed also. Worked with Brandon, who covered everything professionally. More

by vsmoot
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Jan 06, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brandon Chestnutt. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 04, 2025

Service was great and completed all of the necessary work na na na na na More

by Rpratt001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Haynes
Jan 05, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 30, 2024

Hendrick Toyota is an excellent Service and car dealer! ALWAYS GOOD SERVICE and customer service More

by frances_gre64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Jan 01, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 28, 2024

truck needed a new battery got it replaced quickly and efficiently Ryan done a great job getting me in and out. More

by shane.flake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Jan 01, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 24, 2024

Been going there 20 years. ..customer service is falling with volumes. Used to be more personal. Recently waited almost 1.5 hours to get a tire valve stem fixed and ended up l More

by fryeguysfamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Moore, Chris Catherwood, Darren Miskelly, Brandon Chestnutt
Jan 02, 2025 -

Hendrick Toyota Concord responded

We thank you for your feedback. We're sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, We sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback. Vernita, Customer Relations Manager

December 18, 2024

I enjoyed this Dealership here in concord The workers make sure the job is done More

by Dottiecarroll1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Dec 21, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Brandon Chestnutt at Hendrick Toyota Concord! We look forward to seeing you in the future for any of your automotive needs.