
Hendrick Toyota Concord
Concord, NC
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I was in contact with James Mitchell about 6 months ago. I am 80 years old and sometimes I have a difficult time making decisions. I knew I wanted another Rav4 (my 3rd one), but kept putting it off. He w I am 80 years old and sometimes I have a difficult time making decisions. I knew I wanted another Rav4 (my 3rd one), but kept putting it off. He was so kind each time he called. When I finally made up my mind that it was time to make the deal, I called him and told him what I hoped for. He met all my expectations!! Many thanks to James and his Superior!! More
josh Matzdorf in the service department is wonderful! ! he is a pleasure to work with, easy going and explains everything! i wouldn’t go anywhere else to service my car! ! he is a pleasure to work with, easy going and explains everything! i wouldn’t go anywhere else to service my car! More
Service was great and very efficient. ...they replaced 4 tires, completed alignment, replaced all brake pads and oil change. I’m always well taken care of at Hendrick Toyota….more specifi ...they replaced 4 tires, completed alignment, replaced all brake pads and oil change. I’m always well taken care of at Hendrick Toyota….more specifically by Jay Moore…he takes the time to explain what needs to be done and why. I’m a repeat customer and would definitely recommend to anyone looking to honest reliable service!! More
Kate is a great sales woman, seamless transaction, answered all of our questions. We asked for a one thousand dollar discount that her and the manager agreed to. Finance went quickly and instead of ge answered all of our questions. We asked for a one thousand dollar discount that her and the manager agreed to. Finance went quickly and instead of getting a printed copy we got a thumb drive with all the information, getting home the next day we checked it ( Sunday ) and found out there was only a seven hundred and fifty dollar discount. I called the dealership Monday and talked to someone in finance and they told me well that’s on the paper work, so check the paper work to make sure it’s correct. They had no desire to check or correct the mistake. More